Experienced Project Manager with proven track record in the end to end delivery of a wide range of IT and business initiatives with leading organizations. Expertise in coordinating diverse cross-functional teams and building trust with executive teams to achieve business targets and manage operational change. Demonstrated skill in organizing, communicating, problem solving, and showing leadership during challenges.

Skills

Full life cycle project management from concept through implementation to ongoing operational improvements.

Expert in Agile (Scrum and Kanban) and Structured/Waterfall methodologies. Certified Scrum Master. Comprehensive knowledge and active execution of PMBOK for all facets of SDLC. Extensive PMP training.

Detailed and timely definition of PMI and Agile artifacts including Project Charters, Project Plans, Work Breakdown Structures, Sprint Plans, change control, status reporting, financial forecasting and oversight of project communications.

Excellent communication and relationship building skills tailored to large internal and external stakeholder teams.

Proficient in MS Office, MS Project. Extensive experience with variety of project management / Agile tools such as Sharepoint, Rally, JIRA, Slack.

Accomplishments

Oversight for large end to end multi-year re-launch of canadapost.ca website with objective of improving user experience for over a million personal and business customers daily, $2M+ annual budget.

Multiple design and development initiatives at Canada Post and RBC leading to measurable increases in customer satisfaction by User Experience on-line testing.

Implementation of new Content Management System and setup of new Content Services team at Canada Post, streamlining digital operations and reducing annual website development and Dev Ops costs by 50%.

Collaboration with PMO to define comprehensive project management reporting standards and KPIs, incorporating both waterfall and agile work streams for maximum efficiency and risk mitigation.

Hiring, coaching of project management and PCO staff in each organization. Responsibility for PM team at RBC.

Career History

CANADA POST – December 2014 to June 2019

Canada Post is transforming and virtualizing its business. The Digital Delivery Network creates and evolves large scale shipping logistics and marketing tools for millions of ecommerce business and personal customers.

Project Manager, Digital Delivery Network

Responsible for the full life cycle planning and launch of complex web and mobile applications supporting online shipping and direct marketing product offerings.

Project team leadership with oversight for all aspects of scope, schedule, resources, cost, risk, quality assurance, change management, release management, and operational readiness.

Oversight for budgets in excess of $2M+ annually.

Consensus building across multiple stakeholder groups and project management of third party vendors.

Daily task management of development teams using both Agile and Waterfall methodologies and tools.

Close collaboration with Dev Ops, Network Engineering, Software Engineering, and Customer Support teams in planning and delivery of large scale product updates to public.

Frontend technologies: Java, Javascript, HTML5, XML, OpenText TeamSite, Oracle, IOS, Android

Projects included the re-design and re-launch of canadapost.ca, implementation of a new CMS, setup of new Content Ops team, and updates to the Canada Post Tracking mobile app.

CISCO SYSTEMS – May 2012 to November 2014

Cisco is a world leader in network communications. The Advanced Services team develops and implements next gen IP video content management systems for international telcos servicing large audiences across a range of platforms.

Project Manager, Advanced Services

Project team leadership with daily oversight for all aspects of scope, schedule, resources, cost, risk, quality assurance, training, and ongoing support.

Ensured the success of external customer deployments, coordinating the interaction of internal, partner and customer resources. Internal project sub-teams included analysts, designers, developers, architects, cloud infrastructure/network engineers, QA, training, and support primes, all using multiple environments.

Oversight for multiple budgets of $1M-$2M per project per year.

Contributor within that team including definition of engagement documentation, milestones, customer communications and customer deliverables.

Risk management including identification and active support of emerging issues, providing executive briefings, and creation of mitigation plans.

Daily leadership of fully virtual teams located in different offices and time zones.

Technologies: Cisco VMS, Java, Javascript, HTML, XML, SQL, MS Silverlight Player, Magento ecommerce, IOS, Android

Projects included the launch of new desktop and mobile Video-on-Demand services for major Canadian telcos.

ROYAL BANK OF CANADA (RBC) – May 2011 to April 2012

RBC is a leading financial institution internationally. The Digital Strategy and Experience team designs and delivers large scale residential and commercial online banking products to millions of RBC customers over a broad range of channels.

Project Manager, Digital Strategy and Experience Division

Project management leadership for a portfolio of large, business critical online banking product initiatives.

Responsibility for all status communications to senior management including risk tracking and mitigation strategies.

Collaboration with IT primes for full lifecycle oversight of planning, design, and execution for all projects utilizing full PMI Large Project Management Framework templates and processes.

Oversight for program portfolio of $3M+ annually.

Developed and maintained strong relationships with large internal partner groups for each project, including Product Owners, Engineering, Compliance, Legal, Marketing, Training, Customer Service, and many others.

Responsibility for mentoring of project managers and overall quality of project governance, including review of all project artefacts and financials ranging from3MM-5MM.

Projects included automation of credit card adjudication, launch of co-branded credit card with major Canadian retailer, and automation of business client online banking processes.

ROGERS COMMUNICATIONS AND MEDIA INC. – October 2004 to April 2011

Rogers is a leader in the delivery of next gen wireless, digital cable and internet services. Rogers Digital Media owns and operates some of Canada’s best known digital publishing and broadcasting brands over a full range of delivery channels. Primary development technologies included Java/JSP, Javascript, ASP, XML, HTML, Flash.

Program Manager, Rogers Digital Media Division

Promoted from Project Manager to Program Manager, Content Management Systems (CMS) in July 2009.

Oversaw the deployment of multiple properties simultaneously using new CMS, working closely with PMO and external partners including operational readiness planning and training of publishing teams.

Extensive relationship management, primary liaise to RDMI management teams, business primes, and external vendors.

Managed program financials and forecasting, act as prime to senior management team.

Projects included 2010 projects include ongoing development of core CMS, migration of all new users, and full build of various properties such as ProfitGuide.com and Chatelaine.com.

Project Manager, Rogers Digital Media Division

Oversaw all aspects of scope, schedule, resources, cost, risk, quality assurance, and support in the deployment of major Rogers media brands.

Primary liaise to key stakeholders, including RDMI management and business owners for each brand.

Relationship management of external vendors, specifically IBM and Torstar Digital.

Projects included redesign and relaunch of Citytv.com, 680news.com, Flare.com

Project Manager, Rogers Wireless Division

Promoted from contractor to permanent employee in October 2006.

Worked closely with business and technology primes to introduce new sales products and initiatives to Rogers Wireless sales teams across a suite of sales automation applications.

Oversaw all aspects of scope, schedule, resources, cost, risk, quality assurance, and support planning from initiation through execution.

Primary liaise to a full range of stakeholders including Corporate, Sales, Marketing, Operations, IT, and Training.

Ongoing relationship management of external vendors. Examples include Wal-Mart Canada, Sales Central POS vendors, and external development teams for the ROAM application.

Projects included numerous enhancements to the Sales Central application used by Rogers in-store retailers and sales teams, and the redesign of the Sales Central application for customized deployment to Canadian Wal-Mart retailers including the definition of all supporting operational processes

Education

Scrum Master Certification (CSM), ScrumAlliance.org

Bachelor of Business and Economics – YORK UNIVERSITY, Toronto Canada

A four-year specialized honours program with a major in economics and finance.

Numerous PMI training programs.

References available upon request.

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