Staci M. Cowles BSN, RN

***** ******** ***** ***** • Tampa, FL 33647

813-***-**** • addhyj@r.postjobfree.com

Career Profile:

Why chose me over an applicant with multiple years of sales experience? Why? who better to manage your cosmetic executive accounts than a clinical leader who understands what doctors, nurses and foremost patients want regarding their aesthetic care? I started in Dermatology with no experience of cosmetic or medical dermatology but quickly learned the aesthetic side of the clinic creating a cosmetic concierge position, added multiple new products to our sales line and stayed well versed in what the latest trends with neuromodulators/fillers/clinical grade products and laser treatments marketed to meet our client’s needs. Doctors, nurses, and patients need a person they can trust and give accurate advisement of why the product can help them achieve the results they are looking for! As a top-performing nursing management professional I have 24+ years of experience managing teams of over 50 nurses and nurse assistants in a variety of healthcare environments from cancer centers, mobile clinics and urgent care to university clinics, military hospitals and private hospitals. Strong experience in employee development, coaching, training and monitoring staff performance. Self-motivated with a passion for building relationships with patients, staff and administration through strong communication skills. Excellent critical thinking skills with a natural ability to improve processes and patient satisfaction.

AREAS OF STRENGTH

Operations & Budgeting

Cosmetics

Policies & Procedures

Recruitment & Retention

Staff Training & Coaching

Physician Relations

Customer Service

Team Player & Leader

Detail-Oriented

PROFESSIONAL EXPERIENCE

UNIVERSITY OF SOUTH FLORIDA, Tampa, FL 2016 to present

Dermatology and Cutaneous Surgery Clinic Manager

Oversee the daily operations of the Dermatology, Mohs Surgery and Cosmetic clinics; coordinate educational activities, staffing and scheduling.

Manage operations, assisting with physicians, mid-level management, residents, and staffing.

Create objectives; develop and introduce operational and administrative policies and procedures.; plan cosmetic events, responsible for resident cosmetics events/oversight and inventory; cosmetic sales.

Coach, recruit and develop staff, constantly reviewing staffing needs and productivity levels.

Highest performing manager for KPI’s; awarded top performing clinic for Press Ganey Scores with clinic staffing achieving highest score in Nursing Satisfaction

MOFFITT CANCER CENTER, Tampa, FL 2008 to 2015

Clinic Manager

Oversaw the daily operations of three clinics, coordinating activities, staffing and scheduling.

Lead a team of 45 members, including RNs, LPNs, medical assistants, and surgery schedulers

Developed strong action plans to resolve operational issues and exceed customer expectations.

Managed the budget and improved cost effectiveness by monthly financial reviews and analysis.

Coached, recruited and developed staff, constantly reviewing staffing needs and productivity levels.

Worked closely with the program leader, physicians, clinical staff, hospital staff and advisory committee members to identify and address care issues and improve patient satisfaction.

TAMPA FAMILY HEALTH CENTER, Tampa, FL 2008

Director of Nursing

Oversaw a team of 50 members while managing seven FP/IM practices throughout the city.

Managed operations, assisting with physicians, mid-level management and staffing.

Created objectives and introduced operational and administrative policies and procedures.

Recruited and retained staff, and provided coaching and staff development.

MEDICORP HEALTH SYSTEM, Fredericksburg, VA 2005 to 2007

Director

Managed two mobile clinics for the underserved and uninsured within the community, supervising seven staff members and managing the clinics’ operations, budgets and administrative policies.

Promoted to administrative director for the Mobile Health Clinic within six months of employment.

Team leader for 45 staff members, managing 24-hour operations for Health Link.

Developed and evaluated the budget to improve cost effectiveness, analyzing financial data to determine pricing strategies and cost benefits, and evaluating current and future programs for value.

PEOPLE'S COMMUNITY CLINIC, Austin, TX 2004 to 2005

Clinical Operations Manager

Maintained efficient operations through monitoring productivity, ensuring adequate staff coverage, and making adjustments in the schedule to compensate for absences.

Supervised department heads and medical practitioners as a member of the Senior Management Team; and served as liaison between clinic personnel and management.

Wrote new administrative policy and procedures, ensuring compliance with risk management, OSHA and HIPAA protocols.

Professional Experience Continued...

UNIVERSITY OF TEXAS, Austin, TX 2000 to 2004

Clinical Nurse Manager, Urgent Care & Sports Medicine Departments

Coordinated healthcare for students in both departments, supervising a team of 25 staff members.

Scheduled, trained and recruited staff, including training all new staff in Code Blue Procedures.

Prepared the facility for an AAAHC survey, managing risk, incident reporting and QI reports for both departments as the Assistant Quality Improvement Coordinator.

Previous positions include: Registered Nurse/Team Leader, Austin Regional Clinic, Austin, TX; Registered Nurse/Nurse Manager, Naval Hospital, Camp Pendleton, CA; Registered Nurse, Baptist Health Care, Pensacola, FL; and Registered Nurse, Tanner Medical Center, Carrollton, GA.

Education

State University of West Georgia, Carrollton, GA

Bachelor of Science, Nursing (1997)

Associate of Science, Nursing (1995)

Awards & Accreditation

Nurse of the Year (1999)

Basic Life Support Provider

Active Member, Tampa Bay Nurse Executives

Legal Nurse Consultant Course Completed

Moffitt Cancer Center:

Member, Nursing Informatics Committee and Nursing Theorist Selection Committee

Member, Infusion Center Operations Committee

Coach and Mentor, Selected by Hospital Advisory Board

Magnet Ambassador

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