addhrr@r.postjobfree.com **** Grandin Avenue Rockville, MD 20851 301-***-****

Jaimie Piscioneri

Communications + Engagement Manager Matchbox Food Group

Objective Skills

Learning Management Program Design

Implementation Evaluation

Talent Engagement Initiatives

Talent Recruitment Onboarding

Communication Systems Development

Management

New Restaurant Opening Program Design

Execution

Communications Design + Engagement Tools

(mailchimp, powtoons, textmarks, adobe,

canva + Microsoft suite)

Project Management

OpenTable Rezku

POS Systems (Micros Toast POSI)

Profit + Loss Analysis Management (Compeat)

Restaurant Management (Front Back of

House)

Customer Service Guest Employee Relations

G Suite Management

Health Food Safety Standards

Smartsheet Management

COMMUNICATIONS + ENGAGEMENT MANAGER • MATCHBOX FOOD GROUP • 2015 -2019

• Creation and management of communication tools to promote clear and consistent communication of operational change + initiatives to management and hourly team members across multiple units o Coordinate + collaborate with department directors throughout the organization o Plan, compile and write content for new processes, program + menu rollouts and weekly bulletins o Identify communication tools that foster increased audience engagement including mailchimp, textmarks, powtoons, canva, smartsheets, etc…

• Design and deliver robust management and hourly level training systems, facilitator guidance programs + operational standards for multiple units and departments with a focus on including multi-media formats o Conduct onsite analysis to determine training needs o Conduct instructor-led training both in real life + virtual classroom format o Design and conduct post-training evaluations and assessments to ensure successful completion of training objectives + incorporation of taught skills and techniques o Provide feedback to department leaders throughout the organization on restaurant operations to assist in supporting operational goals and standards

• Design + Execute the training programs for new locations in coordination with all members of the TSE department and the Director of New Restaurant Locations + Operations o lead + manage the on-site training during NRO providing direction to the onsite management team + managing the hourly NRO training team and newly hired hourly team members o analyze post-opening results and recommend actions to improve performance outcomes

• Project Management from conception to completion for collaborative initiatives across multiple departments within the organization

o Implementation, training, and management of systems across multiple units including Loyalty Programs, Guest + Table Management Systems, Point of Sale and Online Delivery Systems

• Identify, develop and manage talent recruiting tools and initiatives o Develop and support the new hire onboarding + orientation experience for management and hourly level team members; serving as a point of contact for new management staff o Support recruiting efforts for all positions by preparing job descriptions and postings o Identify successful recruiting tools (i.e workpop, poached, indeed, culinary agents, etc…) o Interview + Evaluate Candidates to fulfill job requisitions for multiple units + positions o Provide system access + support for management level team members (email, google groups, OpenTable, Hotschedules, recruitment platforms and various other systems)

• Develop creative content across multiple platforms to help drive employee engagement + support the operational goals + standards of the organization

o Work with leadership team members to manage + drive activities that build employee engagement and foster a high performance culture (i.e. quarterly features competitions, annual matchbox Olympics, yearly employee awards, contests, etc..) addhrr@r.postjobfree.com 1310 Grandin Avenue Rockville, MD 20851 301-***-**** OPERATIONS ASSISTANT • MATCHBOX FOOD GROUP • 2015 -2018

• Development and analysis of Labor Models decreasing labor percentage weekly and ensuring staffing levels are appropriate for sales volume

• P&L analysis and development of tools to assist operations teams on corporate level to achieve budgets

• Event Management including negotiating and booking venues, transportation, hotel rooms, F&B, speakers, A/V, entertainment, etc…

• Travel for management team nationally and locally

• Developed and maintain HACCP plan in accordance with Montgomery County Department of Health food and safety standards

• Manage CEO’s calendar, correspondence, and day to day tasks

• Develop Standard Operating Procedures for both the front and heart of house PRIVATE EVENTS COORDINATOR • MATCHBOX FOOD GROUP • 2013-2014

• Organize events from conception to completion; arrange stage and program schedules; manage on site logistics and direct sound/technical services, and emcees

• Plan and coordinate menus, set up details, and desired specialty items with client and staff members

• Track and report costs, sales, and other various event statistics for each event

• Tailor events according to the personal tastes and budgets of clients, managing and exceeding expectations

• Maintain a portfolio of vendors/clients, serving as primary point of contact

• Assist in development of Private Dining Menus

ACTING GENERAL MANAGER • MATCHBOX & TED’S BULLETIN• 2010-2015

• Successfully hit all period and quarterly budgeted labor and food cost goals through a thorough and practical knowledge of P&L benchmarks and system implementations of variance and cost controls, waste management, scheduling and order accuracy

• Integral member of the leadership team for the opening multiple units

• Develop successful vendor relations and contracts to reduce costs and increase product quality

• Assist with revenue generating event development and execution

• Responsible for the identification and development plans of managers and hourly team members

• Bartender for the opening of the Matchbox Rockville in 2010 location before being promoted to manager within the organization

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