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Customer Service, Money handling, Customer Recovery

Virginia Beach, VA
May 29, 2020

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Mackenize DeLozier c: 417-***-**** Norfolk, VA 23505


Dependable individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.


● Compassionate client care, Relationship Development

● Client safety and first aid, First Aid/CPR certified

● Care plan management, Behavior redirection

● Customer Service, Problem Resolution

● Stock Rotation

● Money Handling skills


Arc of the Ozarks Springfield, MO

Direct Support Professional

08/2019 - 02/2020

● Prevented patient injuries by providing appropriate support.

● Documented current patient information, including vital signs, behaviors, eating habits, and skin condition.

● Supported and encouraged psychiatric patients to promote health and wellness.

● Administered and organized medications.

● Assisted disabled individuals to foster independence while still closely monitoring safety at all times.

● Maintained a clean and well-organized environment to promote client happiness and safety.

● Supervised and supported activities of daily living such as medication administration and personal hygiene.

● Transported clients to complete errands.

McDonald’s Marshfield, MO

Crew Trainer

05/2017 - 07/2019

● Trained workers in every position, including food preparation, money handling and cleaning roles.

● Handled escalated customer complaints to provide full resolutions and promote loyalty.

● Greeted incoming customers kindly and provided friendly service.

● Accepted and processed payments via credit card and cash worth up to $4,000 daily.

● Escalated customer concerns, store issues and inventory requirements to supervisors.

● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Education

Marshfield High School

High School Diploma


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