Alex Riddick

Director of Operations • Multi-Unit Manager • Operations Manager • General Manager

757-***-****

**** *********** ***** *****

Suffolk, VA 23435

addhon@r.postjobfree.com

SUMMARY

Skilled leader with the ability to evaluate business operations and build strong management teams to implement a high standard of performance in the quality of operations and service. Applies strong analytical and critical thinking skills to make sound decisions. Excellent conflict resolution through proactive communication skills.

PROFESSIONAL EXPERIENCE

Operations Manager (aka General Manager)

Topgolf, Virginia Beach, VA 09/2015 – Present

• Provide support to the Director of Operations in leading the venue and providing best-in-class service in hospitality.

• Develop and hold head of departments accountable for their A.O.R.

• Involvement with yearly budget planning.

• Uphold operating standards by providing associates a safe & fun environment to work in while providing our guests a world class entertainment experience.

• Supervise department managers and their teams in providing best-in-class service.

• Coach and develop direct reports.

• Conduct weekly 1-2-1 with department heads.

• Leverage business metrics and trends to drive performance and to maximize profit and revenue.

• Engagement with guests and associates following up daily on the quality of both guests and associates experience.

• Cultivate relationships with community leaders and organizations to ensure strong connections.

• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring.

Area Director

Potomac Family Dining Group (Applebee's Franchisee) 08/2015 – 09/2015

• Provided overall direction of restaurant operations within specified area.

Director of Operations

Romano's Macaroni Grill, NC/SC Region 08/2013 – 08/2015

• Oversees daily business activities. Led a team of six to seven General Managers as a multi-unit director.

• Monthly P&L review -budget vs. Plan accountability

Weekly restaurant visits focused on development, operations and business compliance.

• Regularly evaluates organizational efficiency and makes necessary changes. Assisted units with financial and operating goals.

• Developing and implementing operational plan and ensuring that procedures are carried out properly. Coached mentored and evaluated performance of the management staff.

• Effective scheduling; Supported the team with creative ways of scheduling, how to lower operational costs, and setting weekly and monthly operations financial targets.

• Acted as a liaison with multi-units and other areas as needed to ensure efficient operational performance.

• Established and maintained personal relationships with suppliers, vendors and the general public.

• Maintained “hands-on” approach while demonstrating leadership skills by constantly talking about ways to reduce retention.

Company Training General Manager

Romano's Macaroni Grill, Virginia Beach, VA 03/2008 – 08/2013

• Worked closely with the Director of Operations to develop strategies for the region enabling each General Manager to exceed the annual operating plan established for the area.

• Taught and enforced alcohol awareness and built a positive relationship with local authorities by seeking their assistance in alcohol related issues.

• Deployed training and development plans that addressed needs and expectations.

• Constantly worked with the team on employee’s retention.

General Manager

Smokey Bones Bar & Fire Grill, Chesapeake, VA 07/2004 – 03/2008

• Effectively scheduled associates to meet sales demands.

• Ensured guest contact was a priority by 100% genuine table visits.

• Responsible for opening and closing procedures of the restaurant.

• Trained on standards and upholding quality.

• Reviewed scheduling of each department.

• Fostered teamwork and fun.

General Manager

Red Lobster, Chesapeake, VA 05/1993 – 07/2004

• Ensured prompt, friendly service according to company guidelines.

• Maintained effective safety and security programs according to company policy and government standards.

• Properly resolved guest complaint ensuring guest leaves on positive note.

• Operated with a high degree of professionalism, ethics and integrity while maintaining a role-model image.

• Effectively managed Front of the House operations.

• Maintained adequate inventory levels.

SKILLS

Budget Development

Coaching

Conflict Resolution

Customer Service

Employee Relations

Hazard Analysis and Critical Control Points (HACCP)

Inventory Control

Labor Management

Leadership

Loss Prevention

Microsoft Office Suite

P&L Knowledge

Performance Improvement

Problem Solving and Taking Care of Guest Relations

Process Improvement

Policies

Recruiting

Staff Training/Development

Safety Protocol

Supervisory

Teaching

ACHIEVEMENTS • CORE COMPETENCIES

Serv Safe Certificate

New Restaurant Openings with Smokey Bones & Red Lobster, Topgolf

Implemented Catering with Macaroni Grill

Operations Excellence Training Manager with Macaroni Grill

Mentoring General Manager

EDUCATION

Amarillo College

Amarillo, TX, 1983 - 1985

Business Administration and Management

Norview High School

Norfolk, VA, 1983

Academic Diploma

REFERENCES

Ted Jamison, A Better Way Realty Inc., Former Director of Operations

JD Morning Sr., Topgolf, Former Director of Operations

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