John F Nembhard Sr.
Kissimmee, Florida 34785
Extensive experience in successfully creating, implementing, and managing short and long term goals, as well as managing the day to day operations of large-to-medium sized businesses that included sales and consistently improving the overall customer experience
Experienced in assessing customer needs and developing strategies to meet those needs.
Accustomed to working under pressure, goal-oriented and self-motivated.
Effective time-management, communication, team-building and problem-solving skills. Proven track record of successfully implementing regional and divisional goals and objectives
Job Experience: October 2019-Present
AcariaHealth Specialty Pharmacy
Responsible for inbound and outbound calls.
Verify insurances and Prior Authorizations, with Doctors offices and Insurance companies.
Place medical orders for deliveries.
Resolve and all issues that may arise.
Work remotely from home.
CVS Specialty Pharmacy February 2019-October 2019
Inbound calls in a timely manner
Verify insurance coverage
Call Insurance companies and Doctor office to gather needed information
Place orders for members
Give excellent customer service
Aecom-Customer Service/Data Entry
Make outbound and take inbound calls.
Input data via email or direct from member.
Co-ordinate case managers with progress of each members issues
Resolve all issues that may arise.
Accredo/Surescript- Prior Authorization Tech September 2017- 2018
Verify insurance coverage of patients, see if they have other insured assistants.
Call insurance companies and patients to obtain any and all information needed to complete orders.
Correct any and all issues on accounts.
Process orders, update authorizations.
Complete orders from fax, phone, and emails.
Comply to Hipaa guidelines.
Cigna Healthspring-Pharmacy Technician November 2015 — 2016
Order intake-completing inbound orders via fax or phone calls Cigna HealthSpring members and clinic physicians for therapies requiring prior authorization and investigation Calling/contacting medical offices to complete orders verifying all information
Ensure orders are completed within compliance regulations set by Medicare
Provide courteous, consistent, and professional contact end inquiries with physicians, clinical staff, and Cigna HealthSpring members
Receive and process telephone and fax requests from pharmacies and members related to the status of PA requests
Initiate calls to physicians when additional information is needed for required processing and adjudication of a PA requests in accordance with federal and department policies and guidelines Review requests create new cases for Medicare — Part D
Support Pharmacists in gathering additional information to support the decision making exceptions for requests
F&R Construction SVCs -Administrative/Customer Service Director August 2011 — November 2015
Performed data entry tasks to include order entry, bookkeeping, inventory, and shipping and receiving manifests
Developed and designed construction sales and promotional materials including print and internet ads
Developed and managed sates goats by implementing incentives, projects, and step goals in order to meet quarterly and yearly benchmarks
Maintained the phone-board, incoming calls, and customer requests
Recorded meeting minutes to include assigned tasks, timelines, expectations, subsequently follow up discussions, and establishing short and long term goals when necessary Assist the Vice President with daily planning of various inquires, inquisitions
Employee management to include providing incentives, ensuring morale and productivity
Provide exemplary service to client base in order to ensure high customer satisfaction,
Center for Vein Restoration-Database Manager July 2011 — August 2011
Informed and communicated with existing clientele and new subscribes regarding general services including inquires, inquisitions and promotions of various products and services
Created and maintained successful relationships and partnerships with clients for the organization by providing outstanding customer service via phone and through email communications
Provided skilled support for special projects and other duties as assigned
Responded and solve customer inquiries in an expedient manner
Promoted and sold various value-added/ancillary products and services
Followed up and communicated with specific teams and departments for escalated and resolutions of more high priority and complex inquisitions and problems
New Hampshire Pharmacy and Medical Supplies-Customer-Service/Fitter October 2002 — March 2011
Communicated directly with customers in an expedient fashion via telephone, electronically or in person to handle and resolve complaints as well as with inquires and inquisitions
Obtained and evaluated all relevant information to handle product and service inquires and issues
Researched, obtained, and provided pricing and delivery information to middle and upper management in a prompt and accurate manner
Performed and verified new and existing client accounts which included processing orders, maintaining various forms, applications, and requests, as well as organized workflows to meet customer set timeframes
Recorded, filed, and archived details of inquires
Fielded comments and complaints as well as details of actions take and necessary follow up tests
Manual labor to include fitting compression stockings and various braces, and equipment assembly
Educated clients on use and functionality of medical equipment
Howard University School of Fine Arts, 1982 — 1984
Career Technical Institute, 2015-2016 (A+ Certification)