Linda Jackson

Healthcare Member Service Rep/Customer Service Dependent Verification Rep /

Transportation/ Clerical/Circuit Assembly/Warehouse/Nurse Assistant Houston, TX 77060

addhea@r.postjobfree.com

832-***-****

To find a position to utilize my entry level experiences and to further my training and potentials for extensive opportunity growth within a company, for future development. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Randstad - The Woodlands, TX

January 2019 to Present

Inbound call center for BP employess. Enrollment for benefits, medical, dental, vision, inquires about 401 k plan and pension for the company of British Petroleum. Healthcare Member Service Rep

Sutherland - Houston, TX

October 2018 to December 2018

Inbound/outbound call center. Enrolling new, disenroll and recert participate in to health care benefits for Healthfirst, prequalify for health insurance for Qhp, Ep, Medicare and Chp health plans for New York participants, and transferring participants over to member services, and New York Medicaid office. Using centric, Microsoft outlook, prequalifying tool, software. Dependent Verification Consultant

Randstad - The Woodlands, TX

May 2018 to June 2018

Inbound call center, verification for dependents for employers with benefits, claims and appeals. Driver

Swift Transportation - Houston, TX

October 2017 to February 2018

Driving construction workers on plant site and picking them up Patient Consultant

Sutherland Global Services - Houston, TX

January 2016 to May 2016

Responsibilities

Incoming calls from patients, scheduling doctors appointments, creating authorizations, faxing and emailing consults over to providers, verbal communication with Veterans Affairs and providers at times, answering specific billing questions, transferring calls to correct extension, make sure of correct CPT codes for authorizations.

Skills Used

Customer service, medical terminology, specific computer software and office etiquette. Bus Driver

Aldine Inc - Houston, TX

April 2014 to November 2015

• Bus driver, secure wheelchairs, monitor children during bus rides & field trips

• Assist at sites as needed, transported and Interacted with children with behavioral issues

• Regularly participate in training programs to maintain a high level of both skill and knowledge Administrative Secretary

Bone and Joint Clinic - Houston, TX

January 2010 to January 2014

• Filing patient charts, updating charts

• Medical Billing, insurance sign-off, WC, Medicaid, Chiropractor billing

• Input information into the system, finding errors in bills, insurance verification customer service and quality assurance

Med Vance Institute - Houston, TX

September 2009 to October 2010

Houston, Texas 09/2009-10/2010

Medical billing / Coding

• Posted Electronic Insurance Claims, Surgery Coding, HER, EMR, ICD9 & CPT codes

• Provided customer service and quality assurance

• Knowledge of HIPPA laws

Education

Diploma

Med Vance Institute - Houston, TX

Commercial Driver's License (CDL)

Class B

Expires: April 2018

State: TX

Endorsements: P (Passenger vehicles) - S (School bus)) Skills

Class B, Call Center, Customer Service

Certifications

CDL Driver's License

April 2018

Class: B, State: TX

Endorsements

S (School bus) P(passengers)

TWIC

November 2017 to November 2022

Class B CDL

Driver's License

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