Linda Jackson
Healthcare Member Service Rep/Customer Service Dependent Verification Rep /
Transportation/ Clerical/Circuit Assembly/Warehouse/Nurse Assistant Houston, TX 77060
addhea@r.postjobfree.com
To find a position to utilize my entry level experiences and to further my training and potentials for extensive opportunity growth within a company, for future development. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Randstad - The Woodlands, TX
January 2019 to Present
Inbound call center for BP employess. Enrollment for benefits, medical, dental, vision, inquires about 401 k plan and pension for the company of British Petroleum. Healthcare Member Service Rep
Sutherland - Houston, TX
October 2018 to December 2018
Inbound/outbound call center. Enrolling new, disenroll and recert participate in to health care benefits for Healthfirst, prequalify for health insurance for Qhp, Ep, Medicare and Chp health plans for New York participants, and transferring participants over to member services, and New York Medicaid office. Using centric, Microsoft outlook, prequalifying tool, software. Dependent Verification Consultant
Randstad - The Woodlands, TX
May 2018 to June 2018
Inbound call center, verification for dependents for employers with benefits, claims and appeals. Driver
Swift Transportation - Houston, TX
October 2017 to February 2018
Driving construction workers on plant site and picking them up Patient Consultant
Sutherland Global Services - Houston, TX
January 2016 to May 2016
Responsibilities
Incoming calls from patients, scheduling doctors appointments, creating authorizations, faxing and emailing consults over to providers, verbal communication with Veterans Affairs and providers at times, answering specific billing questions, transferring calls to correct extension, make sure of correct CPT codes for authorizations.
Skills Used
Customer service, medical terminology, specific computer software and office etiquette. Bus Driver
Aldine Inc - Houston, TX
April 2014 to November 2015
• Bus driver, secure wheelchairs, monitor children during bus rides & field trips
• Assist at sites as needed, transported and Interacted with children with behavioral issues
• Regularly participate in training programs to maintain a high level of both skill and knowledge Administrative Secretary
Bone and Joint Clinic - Houston, TX
January 2010 to January 2014
• Filing patient charts, updating charts
• Medical Billing, insurance sign-off, WC, Medicaid, Chiropractor billing
• Input information into the system, finding errors in bills, insurance verification customer service and quality assurance
Med Vance Institute - Houston, TX
September 2009 to October 2010
Houston, Texas 09/2009-10/2010
Medical billing / Coding
• Posted Electronic Insurance Claims, Surgery Coding, HER, EMR, ICD9 & CPT codes
• Provided customer service and quality assurance
• Knowledge of HIPPA laws
Education
Diploma
Med Vance Institute - Houston, TX
Commercial Driver's License (CDL)
Class B
Expires: April 2018
State: TX
Endorsements: P (Passenger vehicles) - S (School bus)) Skills
Class B, Call Center, Customer Service
Certifications
CDL Driver's License
April 2018
Class: B, State: TX
Endorsements
S (School bus) P(passengers)
TWIC
November 2017 to November 2022
Class B CDL
Driver's License