Stephanie

Silva

Miami,FL

954-***-****

addhcz@r.postjobfree.com

Self motivated and enthusiastic

Fast and adaptable learner

Superior multitasking talents

Excellent time management skills

Able to work as a team player and individually

Excellent communication and interpersonal skills

Exceptional customer service skills

Thrive in a fast paced environment with focus on quality and attention to detail

Supervisory experience

Experience

FEBRUARY 2020 – PRESENT

Front Desk Manager / Anti-Aging Group, Miami

Manage front-end duties for HealthGAINS wellness clinic

Clinical logistics, which included patient scheduling and support, medial staff coordination, maintaining and ordering medical supplies for clinic.

Maintain and update patient records within SalesForce and Care Cloud.

Communicating continuously with the medical staff to maintain clinic flow

Receiving, reviewing and shipping of patient medications daily.

Receive and review patient labs once sent from Labcorp to verify whether additional panels needed.

OCTOBER 2018 – JUNE 2019

Surgical Services Coordinator / WC Hospital, Toronto

Managed patient, staff and logistics of clinic and surgical flow, including scheduling employee and patients

Supervise patient flow in the recovery room to maintain a calm environment

Accurately process clerical employee timesheets within the payroll system to ensure proper and timely payment

Schedule and cancel nursing staff when department is short or over staffed

Budgeting and ordering of office and dietary supplies for the Recovery Unit

Conducted new employee orientation and training

Provided lunch / vacation coverage in the Operating and Recovery room

Developed a training manual for the booking office and the recovery room secretary position

AUGUST 2016 – OCTOBER 2018

Weekend Service Coordinator / Circle Of Care, Toronto

Coordinate and schedule client service plans for Home Support, Transportation, Social Work, Meals on Wheels and other Volunteer supported services for a specific geographic area

Continually reviewing Personal Support Worker (PSW) schedules with the objective of optimizing efficiency

Work closely with the Manager, Intake Specialists and Client Services Supervisors to ensure excellent customer service to all clients

Develop, manage, and update service delivery schedules based on the needs of the clients

Schedule Initial Assessment visits for various internal functions including Social Work and Client Services Supervisor

Clerical and SEIU union worker payroll

Documents all relevant client and PSW information in the electronic record system in accordance with departmental policies and procedures, and legislation.

JANUARY 2014 – APRIL 2018

Clinical Coordinator / Mount Sinai Hospital, Toronto

Managed large, multi-site clinics within Geriatrics and General Internal Medicine program within Sinai Health System.

Lead day-to-day operation of 4 high functioning clinics including patient scheduling support, day-of operation and post-clinic follow up duties.

Maintain patient record using CERNER/PowerChart in addition to paper charts.

Oversee clinical support for auxiliary programs in partnership with Housecall and Ontario Telemedicine Network.

Provides administrative support to the clinical director, physicians and nurse practitioners of the program.

Coordinate ongoing education support for medical trainees within the clinical setting.

Act as the first point of contact for patients, caregiver and physician inquires and respond to stakeholder inquiries in a professional and courteous manner.

Provide administrative assistance to the program as a whole including stationery orders, scheduling support and meeting logistics etc.

Assist with program’s education needs such as conference planning and event support.

Assist with program’s data needs and maintain track record of patient statistics.

SEPTEMBER 2012 – JANUARY 2014

Medical Secretary / St. Josephs Health Centre, London

Provide Administrative support and coverage to all areas of the Specialized Geriatrics department including inpatient support

Assist with day programs in the community held by the Outreach team.

Provide any training needed for new employees

Provide administrative support for SWOGAN and Senior Friendly Conferences

Complete daily and monthly stats

SEPTEMBER 2011 – SEPTEMBER 2012

Medical Office Assistant / Hyde Park Medical, London

Provide Administrative support for clinic

Complete patient history and reasons for visit

Assisted physician on staff with procedures, blood pressures and urine testing

Education

2019

Certificate / Florida International University, Florida

Supervision and Management

2019

Certificate / Florida International University, Florida

Brain Health

2011

Diploma / Medix College, London Ont

Medical Administration

2005

Diploma / Holy Trinity, Simcoe Ont

High School

Contact this candidate