NASREEN HOODA

**** *********** *****, **** ***

Tel: 703-***-****

Fairfax, VA 22031

Email: addhb9@r.postjobfree.com

Profile

An assertive manager with outstanding interpersonal, communications, negotiation, people management, customer-service, and organizational skills

A versatile, skilled, and seasoned sales/marketing professional with excellent hands-on experience in developing & improving sales for retail operations and improving customer satisfaction

Objective

A challenging position in a reputed organization where qualities and skills can be translated into growth and profitability

Experience

RETAIL STORE MANAGER – SALES AND OPERATIONS

Your Wireless (Verizon) – Fairfax, Virginia; October 2018 – Present

Dynamic Wheaton (MetroPCS) – Wheaton, Maryland; July 2013 – February 2014

Atlantic Wireless (Verizon) – Springfield, Virginia; November 2009 – July 2013

Responsible for overall successful operations including sales, customer service, and inventory

Manage a team of sales professionals to meet and exceed individual and store performance and profitability goals

Maximize transactions selling wireless products and services to new and existing customers

Develop and maintain long-term relationships with wireless customers

Train and develop sales staff to increase product knowledge, create high levels of motivation, and inspire team to achieve assigned performance goals

Effectively execute point-of-sales transactions, nightly reconciliation, etc. in accordance with company standards and audits for accuracy

Maintain internal visual merchandising and in-store displays to ensure store appearance meets company standards at all times

Maintain inventory controls and facilitate inventory transactions in accordance with company standards

SENIOR ASSOCIATE – SALES AND OPERATIONS, January 2008 – July 2009

Wireless Zone (Verizon), Arlington, Virginia

Conducted daily sales operations and assisted in store management activities

Periodically tracked customer upgrades and handled all communication for eligible upgrades

Administered staffing, recruiting, training, and scheduling new and experienced staff

Provided superior customer service in adherence to company standards

Executed facilities and maintenance management (including inventory and pricing software)

Handled merchandising and brand-management responsibilities

MANAGER – OPERATIONS, October 2005 – June 2007

Designer Perfumes, Flint, Michigan

Managed all operational activities of the store

Managed a team of sales representatives, established daily and monthly targets for the team, and ensured the team meets or exceeds its quota

In charge of staffing, recruiting, coaching, scheduling, and compensation of all staff members

Handle end-to-end purchase transactional responsibilities

Engaged in executing effective cost control techniques, customer relationship management, and facilities and maintenance management (including inventory and pricing software)

ASSOCIATE – SALES & OPERATIONS, July 2004 – September 2005

La Perfumania, Houston, Texas

Assisted in day-to-day operational activities

Executed sales transactions in a time efficient manner to meet and exceed targets set by management

Assisted in purchase transactional responsibilities

Education

Bachelors of Arts, July 2004

Major in PSYCHOLOGY, University of Mumbai, Mumbai (Bombay), India

COVID-19 Contact Tracing, Johns Hopkins University, Baltimore, Maryland

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