Education and Training
Ogden, UT 84404
Certified Utah Medical Cannabis Pharmacy Agent.Experienced Patient Service Representative for 10 plus years. I strive to provide the best customer service with compassionate care as well as utilize my attention to detail with any task that is asked of me. I am proficient in medical/billing software and policies. I am able to perform to my best ability in high pressure, stressful environments when needed. Microsoft Office
Intermountain Healthcare January 2008 to September 2019 Patient Service Representative
So. Ogden, UT
Coordinated between patients and healthcare professionals to meet patient needs. Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Checked daily doctor schedules and verified insurance. Scheduled patient appointment and procedures with Intermountain software. Provided excellent service and attention to customers when face-to-face or through phone conversations. Sportsman's Warehouse September 2005 to January 2008 Customer Service Associate
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Processed customer account changes.
Answered inbound calls per day and directed to designated individuals or departments. Ogden City Corp. April 2005 to October 2007
Grounds Maintenance Worker
Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
Trimmed shrubbery and trees and carried out general garden maintenance. Ben Lomond High School 2004
High School Diploma
Utah School of Phlebotomy 2005