SITTARTHAN Marimuthu

Professional Summary

More working experience in service sectors and customer handling. I am gifted with pleasant smile to tackle any kind of customer with patience and confidence. Capable of handling a team and work under minimum supervision.

Work History

Sats - Customer Service Officer

Changi, Changi

01/2017 - 03/2020

●Trained in conversational english to enhance service of airlines customers.

●Compiled customer feedback and recommended service delivery improvements to management.

●Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solution.

●Participated in meetings to discuss new opportunities.

●Completed clerical tasks such as filing, copying and distributing mail.

●Resolved problems, improved operations and provided exceptional client support.

●Contributed to team results in fast-paced environments.

●Performed administrative duties, including reports and emails .

●Developed team communications and information for monthly meetings.

●Followed all policies, regulations, dress codes and schedules.

●Maintained excellent attendance record, consistently arriving to work on time.

●Worked with airlines customers to understand needs and provide excellent service.

●Learned how to complete check in and handling pax with minimal supervision, contributing to successful projects.

●Assisted customer service agent with check in and departure responsibilities.

●Supported needs of customer of the airlines with skill and efficiency.

Worley Parsons - Account Payable Officer

Kuala Lumpur, Wilayah Persekutuan

11/2014 - 12/2016

●Partnered with finance team to complete month end functions, including accruals and account reconciliations.

●Managed accurate and timely processing of over 3000 invoices per month.

●Closely monitored accounts to post timely payments and resolve billing discrepancies.

●Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.

●Input all relevant transactions and supervised properly within accounting system.

●Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

●Developed reports for senior management to outline expenditures, vendor spend and forecasting.

Citibank - Client Experience Officer

Kuala Lumpur, Wilayah Persekutuan

06/2012 - 10/2014

●Handled 150 calls per day to address customer inquiries and concerns.

●Completed clerical tasks such as filing, copying and distributing mail.

●Contributed to team results in fast-paced environments.

●Performed administrative duties, including activation of credit cards and redirection of credit card.

addgoa@r.postjobfree.com

+601********

Ampang, Kuala Lumpur 68000

Skills

Excellent in Microsoft words, power point, excel and computer skills.

lean six sigma yellow belt

Education

12/2002

Sekolah Teknik Segamat

Segamat, Johor

High School: Electrical Engineering

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