NANCY KOUTROPOULOS

847-***-****

addglf@r.postjobfree.com www.linkedin.com/in/nkoutropoulos

PROJECT & SYSTEMS LEADER

Driving Results By Delivering Operational Efficiency Process-driven technology leader and creative problem solver with acute insight for software product development and improvement applications. Deep project experience spanning software lifecycle, including customer and factory interfaces, and software processes. Collaborator, comfortable working with different teams spread across multiple geographies. Adept at making decisions by focusing on specific action plans and taking time to listen and observe. Self-motivated, tenacious, and lead by example. Areas of expertise: Change Management Matrix Organizations Virtual Project Teams Waterfall Software Design Lifecycle (SDLC) Agile Scrum Software Development Current Certifications: Project Management Professional (PMP)®, PMI-ACP®, CSM®, Six Sigma Black Belt, Information Technology Infrastructure Library (ITIL)® Foundations Process Improvement: Digital Six Sigma (DSS) - DMAIC (Define, Measure, Analyze, Improve, Control), Design for Six Sigma (DFSS) - DMADV (Define, Measure, Analyze, Design, Verify) Project Management: Microsoft Project

General Productivity: Microsoft Office Suite (Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Visio), Google App / G Suite (Google Mail, Google Drive, Google Sheets, Google Docs)

Software: Configuration Management (Rational Clearcase), Defect Tracking System (Rational ClearQuest, JIRA, TFS/ADO), Process Modeling and Simulation, Automated Testing, Design and Testing Tools

PROFESSIONAL EXPERIENCE

RSM, Schaumburg, IL June, 2018 – Present

Senior Project Manager

Project Manager working in an agile environment implementing client facing cloud-based tax application with

> $10M of budget. Key player in the definition and roll out, from the ground up, of Agile Development Methodologies in the Corporation.

Consume Agile deliverables into overarching project and program umbrella.

Responsible for execution of typical project management phases (initiation, planning, execution, monitor and control and close out) and deliverables to insure delivery within scope, time and budget.

Execute Vendor Management activities with respect to proof of concept activities as well as onboarding.

Work collaboratively across many teams including Business, Finance, Development, Quality Assurance, Architecture, Legal, Senior Level Management to successfully execute program objectives. Nancy Koutropoulos addglf@r.postjobfree.com Page 2

Consultant, Barrington, IL Jan, 2018 – May, 2018

Project Manager Consultant

Provided project management guidance and PMO as well as software process support for various local clients.

Pursuing various official credentials such as PMI-ACP, Certified Information Security Professional (CISSP), Cloud Computing (AWS) and Big Data.

GOGO INC., Chicago, IL May, 2017 – Dec, 2017

Program Manager (Contract Position)

Commercial Aviation Division

Drove operational excellence and maximized value by applying continuous improvement techniques specifically focused on the Software Development Lifecycle and the Program Management Lifecycle.

Effectively designed, developed and deployed key business processes and strategies focused on compliance to airline industry standards for developing avionics software systems. o Influenced key work partner teams’ activities to successfully address process deficiencies that addressed 200 requirements with respect to the afore mentioned airline industry standards. Example of impacted activities include software design, software configuration management, operational breakdown structures.

o Gained the trust and worked directly with strategic partners across 4 projects with no major software or project management related findings anticipated from upcoming Airbus ABD0100 audit.

o Instrumental in Gogo passing the AS9100 accreditation audit for compliancy with revision (D) of the standard by working with the same strategic work partners. MOTOROLA INC. (Currently Motorola Solutions Inc.), Schaumburg, IL 2007 – 2016 Program Manager

Professional Commercial Radio Business

Drove resolution and closure of customer complaint cases escalated to world-wide engineering teams. Scope covered 3 separate radio product lines. Planned, organized, and oversaw execution of 4 Digital Mobile Radio (DMR) Interoperability Sessions.

Decreased engineering customer complaint root cause cycle time 46% by executing project management techniques.

Increased efficiency, communication, and control of customer complaint process escalated to engineering through root cause, management reporting, and issue resolution by implementing organization-wide process using standardized engineering tools.

o Implemented customer complaint tracking process, identifying backlog trends and open / close activity. o Employed systems which provided data regarding customer issues to cross-functional teams, allowing clear communications and streamlining resolution process.

Represented voice of customer for continuous improvement efforts focused on proactive data gathering to minimize incident occurrence and speed up root cause cycle times during several iterations of program increments as part of the conversion from waterfall to SAFE Agile practices across the company.

Received “Moment Award” for planning, executing, and controlling short-term targeted project addressing major customer issues, gaining initial adoption of systems into crude oil industry.

Achieved 40% measurable reduction in defect density in concentrated areas by planning, designing, executing, monitoring and controlling the integrating of DFSS methodology, tools and DevOps practices into standard software development and project management processes of 7 major programs across 3 design centers globally.

Oversaw submission of 10 Lean Six Sigma projects, managing as Business Unit Lean Six Sigma Champion. Nancy Koutropoulos addglf@r.postjobfree.com Page 3

MOTOROLA CELLULAR NETWORKS, Arlington Heights, IL 2004 – 2007 Project Manager

Led team of 8 to deliver final software packages used by Motorola internal / external customers, including software integration test labs and cellular infrastructure carriers such as Verizon. Positioned as mentor for DFSS and DSS process and tools.

Facilitated selection of organization's standardized project management template by negotiating needs of 3 groups of stakeholders.

Delivered single user interface tool used by customers for software duplication and distribution request by planning, executing and controlling project costs, quality, and time.

Analyzed data which allowed Tetra-based program to determine test effort focus and overall DFSS methodology application to business.

Analyzed existing platform and application spend as 1st step in creating end of life product candidate model by defining predictive spend data collection needs.

Identified 2 process steps to be offshored by detecting cycle time improvement opportunities for system build process, by using process model simulation and analysis. MOTOROLA, IL 1988 – 2004

Other Positions Held: Principal Software Staff Engineer / Project Manager, Lead Software Engineer ADDITIONAL RELATED EXPERIENCE

U.S. ARMY CORPS OF ENGINEERS, Urbana-Champaign, IL 1986 - 1988 Software Engineer

EDUCATION

Bachelor of Science (B.S.), Computer Science / Math UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, IL

Project Management Professional (PMP)®, 2009

Agile Certified Practitioner PMI-ACP®, 2018

Certified ScrumMaster® (CSM®), 2019

Information Technology Infrastructure Library (ITIL)® Foundations Certification, 2018 Six Sigma Black Belt Certification

Lean Six Sigma Trained

Change Management Training

ASSOCIATIONS

Signal Hill District Chairman, Boy Scouts of America Cub Master, Boy Scouts of America

Barrington Scout Cabin Trustee, Boy Scouts of America

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