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Mortgage Specialist

The Colony, TX
May 27, 2020

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The Colony, TX *5056


Summary of Skills

• Degreed, versatile, and innovative mortgage professional with over 20 years industry experience

• Background includes banking, guidelines interpretation and analysis, management, training, and regulatory experience

• Organized and detail oriented: Emphasis on analytical skills, critical thinking, problem solving, and decision-making capability Professional Experience

Sprout Mortgage – Irving, TX, March 2020 to Present Onboarding Specialist

• Conduct new client training for Wholesale and Correspondent business channels

• Assist new clients with step-by-step instruction uploading loan information and documents in online portal

• Monitor trends and findings in order to identify best practices, to further assist clients and help improve speed of loan purchase

• Respond to inquiries from clients and lenders regarding proprietary AUS system Caliber Home Loans – Coppell, TX, May 2017 to December 2019 Senior Product Strategy Specialist

• Researched and maintained guidelines for GSE, FHA, VA, USDA, and Jumbo loan products

• Created and maintained product summaries and underwriting guidelines supporting 4 channels

• Worked with designated associates within the business line to address department items that may be impacted

• Managed and completed projects in a timely manner to meet deadlines

• Communicated product and guideline update information internally and externally

• Provided support for questions to all channels and business lines related to loan products and guidelines

• Worked with Operations and Production to facilitate guideline change requests

• Acted as liaison with AllRegs to publish guidelines and other internal documents across multiple business channels

• Reviewed marketing material to assure accuracy of product information

• Analyzed product and market trends including monitoring investor guideline updates

• Demonstrated excellent customer service

Fairway Independent Mortgage – Carrollton, TX, January 2015 to May 2017 Capital Markets Pricing Analyst

• Responsible for programming lender’s margin changes, mortgage guideline overlays, and adjustments in Optimal Blue

• Maintained close communication with lock desk personnel to resolve margin discrepancies

• Maintained detailed investor database for loan shipment in Encompass

• Processed daily pricing for specialty (Jumbo) investors

• Oversaw maintenance of internal, excel-based pricing tool with up-to-date margin and LLPA information

• Researched retail branch pricing issues and/or guideline discrepancies in a fast-paced environment Optimal Blue – Plano, TX, January 2004 to January 2015 Senior Guideline Specialist, March 2012 to January 2015

• Interpreted, organized, input, and maintained lender guidelines, price adjustments, and Service Release Premium schedules in a proprietary, cloud based Product and Pricing Engine (PPE)

• Subject Matter Expert, responsible for thorough knowledge of assigned lender’s loan product information including preparation for all announced updates or upcoming changes

• Maintained awareness and evaluated changing industry standards and regulatory requirements

• Maintained close communication with Account Support and IT departments to resolve client issues related to guidelines, LLPAs, SRPs and other related content

• Acted as mentor to less experienced Guideline Specialists

• Performance measured by strict accuracy standards Guideline Manager, March 2010 to March 2012

• Responsible for assigning work tasks, managing performance, evaluating employees, addressing concerns and resolving issues

• Administered annual performance reviews for all Guideline Specialists

• Assisted in new client training and implementations

• Worked closely with other departments to coordinate deliverable dates and handle any client- specific needs Content Coordinator, May 2008 to March 2010

• Chaired and set agenda for Guideline Specialist department meetings

• Participated in various pre-release Quality Assurance projects

• Handled Guideline Specialist Department scheduling Guideline Specialist - Team Lead, September 2006 to May 2008

• Chaired committee tasked with identifying content integrity and quality assurance criteria for purposes of achieving goal of 99.99% content accuracy. Co-drafted department procedures based on these findings

• Directed training of incoming Guideline Specialists during period of significant growth for Optimal Blue’s Guideline Specialist Department. Trained fourteen Guideline Specialists during 2.5 year period

• Facilitated client trainings for inputting guidelines and price adjustment content Guideline Specialist, January 2004 to September 2006

• Instrumental in early development of Optimal Blue content integrity techniques and standards Additional Positions:

Guideline Specialist - Sollen Technologies

Underwriter - Long Beach Mortgage, Radian Guaranty, Countrywide Home Loans Professional Recognitions - Optimal Blue

Founder’s Award

The Optimal Blue Founders’ Award is the highest employee award at Optimal Blue. It is awarded annually for continued excellence and sustained contributions to the company.

Error Busters Award (2x)

Optimal Blue’s Error Busters Award is a Guideline Specialist award. It is presented annually in recognition of individual achievement in error reduction and general procedural improvements.


University of Texas at Arlington – Arlington, Texas Bachelor of Arts Major: Political Science, Minor: Business

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