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Manager Customer Service

Location:
Vaughan, ON, Canada
Posted:
May 27, 2020

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Resume:

Procurement Advisor

Qualifications

Strategic Procurement Specialist and Consultant (CPP/CSCMP) offering 10+ years of experience leveraging process and policy expertise to support internal stakeholders and outside vendors to facilitate project success

Analytical with strong consulting skills; able to identify and implement best practices for delivering products and services at the lowest cost and optimum quality while meeting critical timelines

Has performed the Fairness Monitor role as Associate Fairness Commissioner through J.D Campbell and Associates. He has presided as third party procurement oversight in the public sector for organizations such as the TTC (Warranties), Cancer Care Ontario, and City Clerk's Office.

Possesses extensive experience in project management, risk avoidance, procurement/operations, contract administration, RFx formulation and proposal evaluations

Offers experienced at the provincial public sector level with expert knowledge of the OPS procurement directive, as well as at the municipal public sector level with expert knowledge of the BPS procurement directive

A strong communicator, both orally and in written format, and can provide regular feedback on your procurement process as well provide a concise Final Attest report.

Current member of SCMAC, and past invigilator of national accreditation exams

Detail-oriented and well-organized professional offering a track record of delivering quality projects within deadline

Understands the importance of strong confidentiality and demonstrates strong judgment and discretion at all times

Strong technical skills; offers extensive experience working in Windows based environments and is proficient in Microsoft Office Suite, Lotus Notes, and other software systems

Core Competencies

RFx Writing

Public Sector Purchasing

Risk Avoidance/Mitigation

Bid Process Management

Project Management

Stakeholder Relations

Purchasing Research

Contract Negotiations

Data Analysis

Recent Professional Experience

Procurement Specialist/Fairness Commissioner (Contract), JD Campbell & Associates December 2013 – Present

•Completed projects for various public agencies including: TTC, City Clerk’s Office, and CCO

•Fulfilled an assignment as an Associate Fairness Commissioner, provided third party oversight on public sector procurement process

•Developed and oversaw the scope of work, managed contract extensions, renewals, appendices to contracts and contract management life cycle

•Oversight of all communications between the TTC and Proponents

•Review of all RFP related documentation prior to issuance to Proponents

•Attendance at all meetings with Proponents and preparation of a final report

•Attended all the sessions during which both Proposals were being evaluated and confirmed that the consensus meetings were conducted in a fair and transparent manner and the evaluation process, as detailed in the RFP, was followed.

•Completed Fairness Monitor’s reports that confirm the evaluation process was fair and equitable

Operations Advisor/ Customer Service Representative (Contract), Honda Downtown December 2017 – Present

•Coordinate daily customer operations activities on a personal level, by assisting customers with their sales needs or car service needs, as well as coordinating customer shuttle needs.

•Mainly focus on enhancing customer experience and ensure customer satisfaction, repeat/ return business as well as to ensure Honda Downtown receives excellent customer reviews. This is part of the reason Honda Downtown has received outstanding customer service awards from Honda Canada, two years running, received in years 2018 and 2019.

Recent Professional Experience (Continued)

Procurement Specialist, Transition (Contract), TC LHIN (HSSO) December 2016 – April 2017

•Assisted Senior Director, LHINC, in transition process procurement, migrating to new provincial Agency, Health Shared Service Ontario (HSSO)

•Actively participated on three major procurement projects; employee Benefits Advisory Services, Integrated Finance and Human Resources Solution and Payroll Services Solution

•Leveraged strong stakeholder management and communication skills to deliver projects within scope and deadline

Senior Procurement Specialist (Contract), Alzheimer Society September 2016 – October 2016

•Supported procurement planning in newly created Shared Services Department

•Perform analysis of proposal submissions for major project.h

Buyer, Toronto Transit Commission (TTC) November 2015 – March 2016

•Supported various TTC departments with issuing RFQs, RFPs, raising purchase orders, managing contract extensions, and contract record keeping

•Delivered attentive and knowledgeable support to management and clients to ensure that requisitions for goods and services were attained

•Oversaw the Contract Management Life cycle to ensure…

•Assisted sectors on various Category needs using IFS/People Soft software OS

Procurement Services – Buyer (Contract), WSIB July 2015 – September 2016

•Supported Corporate Services in Statements of Work issuing RFQs, raising purchase orders, managing contract extensions and contract record keeping

•Contract Management Life cycle.

•Assist procurement staff on various Category needs.

Procurement Consultant (Contract), Ontario Trillium Foundation July 2013 – December 2013

• Reporting to the Director of Finance, oversaw procurement implementation initiative in order to ensure Ontario Trillium Foundation’s compliance with provincial standards

• Established new procurement processes and templates for OPS Agency and edited purchasing policy and procurement processes

• Issued calls and assisted various clients procure goods and services at optimum price

• Leveraged Public sector framework RFP methods to establish a Master Software Agreement for OTF

• Utilized OPS VORs for IT software and hardware needs research

• Adhered to Broader Public Sector Procurement Directive and Management Board of Cabinet Procurement Directive.

• Formed contracts with legal input, responsible for contract document management database and tracking of vendor performance per contractual obligation

• Edited, prepared and trained staff on procurement 101 standards

Recent Professional Experience (Continued)

Purchasing Agent (Contract), Toronto Public Library November 2012 – May 2013

• Reporting to Acting Manager of Purchasing, managed multiple projects through a competitive proposal process and identified best suppliers to provide goods and services

• Issued RFI/RFPs/RFQs through SME team collaboration to create scope and develop terms of reference

• Developed evaluation criteria and guidelines for scoring proposals with IT, Facilities, Marketing and Human Resources Departments

• Coordinated ‘12/’13 hard copy record keeping of RFx documentation and proposal submissions

• Advised and supported purchasing activity within Library departments and Library units by administering the RFx process, purchase order placement, e-procurement and electronic record keeping

• Coordinated contractual activity, record keeping and tracking of purchasing activity within the department

• Managed contract extensions, contract life cycle management, and appendices to contracts

• Administered TPL Purchasing Policy and Process and liaise with the City to align processes

• Adhered to Corporate Finance and Purchasing Policy as well as Broader Public Sector Procurement (BPS) guidelines

Procurement Professional (Contract), County of Simcoe April 2012 – October 2012

•Directed client departments on RFx process and contract administration, mitigating risk to corporation

•Oversaw the development and screening of statement of work

•Supported Long Term Affordable Housing Strategy (10 year plan) in Social Services as well as advising and coordinating operational support for County departments

Procurement Consultant (Contract), GSI Group July 2011 – October 2011

•Assisted various eHealth Departments as a resource on business project needs and procurement support

•Provided advice on procurement methods as required by current Management Board Procurement Directive, and wrote Business Cases for the Privacy Office

PAST Professional Experience

Project Manager (Contract), CRCI –Hospitality Resort May 2010 – May 2012

Contract Specialist (Contract), Plexxus August 2009 – March 2010

Senior Procurement Specialist (Third Party Manufacturing), Bayer Inc. February 2007 – June 2009

Senior Buyer, Toronto Catholic District School Board April 2005 – February 2007

Coordinator, Contracted Services (IT Analyst), Corporate Services, City of Toronto July 2000 – June 2004

Education

Hon. B.A., Economics (Business Focus), University of Toronto

CSCMP Accreditation, Supply Chain Management Association of Canada (SCMA)

Certificate in Purchasing, Humber College of Applied Arts & Technology

PROFESSIONAL DEVELOPMENT

Active SCMA Member in good standing

Bomar Marketing Seminar; Parts 1, 2 and 3, on RFP writing

Microsoft Project Management Seminar

Canadian Securities Course



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