SANDEEP PATTUVANMAR VEETIL

Software Engineer

Bay Area, California

Cell: +1-925-***-****

Email: addgfr@r.postjobfree.com

Work History:

RELEASE MANAGEMENT, INCIDENT MANAGEMENT, CHANGE MANAGEMENT AND POST-MORTEM ANALYST

(6+ year experience)

Responsibilities

-Manages changes, incidents and problems across multiple datacentre environments to protect production and disaster recovery systems critical to business success.

-Provides immediate response and coordination aimed at minimizing the duration of service interruptions.

-Make decisions regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates.

-Maintains trend data and metrics related to changes, incidents and problems for clients and executive reporting.

-Recommends and documents departmental standards and procedures.

-Consults with other teams on proper integration and correlation of the change, incident and problem management process and their respective areas.

-Ensures effective and rapid response to major incidents.

-Works in collaboration with Business Relationship Management to effectively communicate IT Events and IT Incidents to key lines of business.

-Commence and lead war rooms while establishing other temporary communication channels as warranted for the duration of an outage.

-Participate in on-call rotations.

-Create and maintain all case notifications within target service level agreements.

-Is familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

-Collaborate within the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs.

-Serve as the subject matter expert and represent the company to external stakeholders.

-Design playbook for incidents and problems.

-Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication.

-Oversee regional change management functions across technology, building a regional centre of excellence that will be replicated globally to provide a centralized risk management capability for technology.

-Leading problem management by collecting root cause / causal factor data; drafting post mortems and driving broader operational risk analysis based on repeating incidents; running regular incident reviews to ensure all functions within Technology understand the incidents, post-mortem (Root Cause Analysis) and risk factors for each incidents.

-Maintain Knowledge Base and playbook documentation for future troubleshooting problems.

Professional Skills

-Strong knowledge of issue resolution and escalation practices.

-Project management experience.

-Strong analytical skills. Demonstrated ability to identify and solve ambiguous problems.

-Demonstrated ability to think strategically and creatively using sound business judgment and quantitative skills.

-Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner, with demonstrated experience engaging and influencing senior executives.

-Knowledge of Operational Excellence best practices (ITIL, Change Management, Major Incident Management, Problem Management, DevOps, Agile and SRE).

-Experience in Systems (Windows/Linux) and Networking concepts.

-Experience in Agile/Scrum or related collaborative work flow.

-Very good experience in leading high impact, cross-functional projects with senior management attention.

-Ability to follow procedures under stressful conditions.

-Requirements Elicitation, Gathering, Clarification, and Analysis.

-Understanding of Technologies & ITSM Tool.

-Hands on experience on working with tools like Service Now, Jira, Confluence, PagerDuty, Data studio, Splunk, New Relic.

-Deep understanding in one or more of the following skill-sets- Linux. Networking, Security, Scripting & Automation, Azure, Application troubleshooting.

UNIX/LINUX SUPPORT LEAD

(1-year experience)

Responsibilities

-Worked closely with the vendors to make sure solutions are implemented correctly.

-Worked with other operation support teams to improve process flow.

-Developed technical documentation defining operational procedures and work instructions that can be used by the Support Team.

-Performing Production server and application maintenance.

-Excellent troubleshooting skills.

-Worked in an agile environment with tight deadlines.

-Provided subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action.

-Working a Liaison between the All Business Stakeholder, APP Team, Testing Team and TEMS team.

Professional Skills

-Remarkable in supporting Unix production support environment.

-Expertise in analysing and resolving production issues.

-Sound knowledge of UNIX/Linux, SQL.

-Excellent customer service skills with background in phone and email etiquette.

-Ability to work multiple tasks simultaneously.

-Good understanding of SDLC process.

-Strong knowledge Unix/Linux commands.

-Strong interpersonal and communication skills.

-Basic knowledge of Jenkins.

-Basic knowledge of Microsoft Azure.

-L1/L2 Production Support Analyst

-Have experience on PL/ SQL.

-Splunk Exposure.

-Technical working knowledge of layered products, networking concepts and storage system architectures.

-Able to show good judgment and instincts in decision making.

-1+ year familiarity with scripts and scripting and/or programming languages like Python and C++.

-Experience using continuous integration/deployment systems (CI/CD).

-Professional experience in customer service, help desk, support, or other technical roles.

MAINFRAME DEVELOPER AND PRODUCTION SUPPORT ANALYST

(2-year experience)

Responsibilities

-Created Functional Designs from the Business Requirement Documents.

-Analysed the existing Cobol programs, Jobs, DB2 Database.

-Analysed the job log and resolved production ABENDs; performed impact analysis to resolve user queries.

-Analysed, designed and created new JCL JOBs, PROCs for daily, monthly & yearly Reporting purposes.

-Performed Root cause analysis to identify the cause of issues in the Test/Production environment by the team during SIT, UAT & implementation.

-Provided 24/7 on-call support and resolved technical issues.

-Performed code validation and peer reviews.

-Coded, tested, debugged, implemented, and managed mainframe applications.

-Developed and maintained batch/online systems.

-Communicate effectively within team as well as with Technologists and business teams.

-Experience running SQL queries, fetching data, manipulating tables and data sets.

-Experience gathering and documenting system requirements from the business team.

Professional Skills

-Experience in all facets of Software Development Life Cycle (SDLC), including requirements gathering, designing, coding, testing, and deployment.

-Outstanding technical and analytical skills, with extensive knowledge of COBOL, UNIX, and IBM Mainframe Systems.

-Good knowledge of COBOL, CICS, MVS, JCL and VSAM.

-Experienced working with relational database DB2(RDBMS), SQL and PL/SQL.

-Proficiency with mainframe utilities like IEBGENER, SAS, Sync-sort, File aid, MFT, etc.

-Exhibit strong debugging and analytical skills while resolving issues.

-Strong proven analytical ability and ability to solve problems independently.

-Effective skill in systems analysis, workflow, or procedural analysis.

-Working experience in Agile/Scrum environment.

-Solid understanding of onshore/offshore model.

-Experience in ETL, extracting data elements from multiple sources in varied formats.

-Plans, designs and recommends business processes to improve and support business activities.

-Ability to multi-task effectively.

-Ability to learn new technologies and methodologies quickly.

-Experience using JIRA and Confluence.

SOFTWARE TEST ENGINEER

(1-year experience)

Responsibilities

-Actively involved with SCRUM and sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and accomplishments.

-Used SOAP UI tool to test SOA based architecture application to test SOAP services & REST API

-Participated in daily, weekly meetings and technical reviews. Prepared reports showing the testing efforts.

-Analysed Test specifications and written Manual Test cases for Black Box Testing.

-Wrote manual test cases using quality center and using requirement document.

-Participated in Test Case review and Test case sign off meetings.

-Tested SOAP web services by using SOAP UI tool.

-Performed various types of testing like Functional Testing, Integration Testing, Regression Testing, System Testing and Compatibility Testing.

-Managed Product testing data for three development teams for the client resulting in lowest project delinquency rates.

-Wrote VBScripts for Black Box and White Box Testing.

-Written Test Cases for ETL to compare Source and Target database systems.

Professional Skills

-Strong skills in writing SQL queries.

-Experience with application development and support.

-Strong experience in Agile Testing projects.

-Experience with Testing strategies and Test Execution.

-Experience as a Scrum Master.

-Self-organized and be efficient in planning the tasks for the self and the team.

-Good working knowledge in Jira, SoapUI, Jenkins, ALM

-Advanced knowledge of Object Oriented Design and architecture.

-Implement continuous integrations processes to fit within a DevOps environment.

-Experience in automating web services.

-Have excellent communication skills and good documentation practice.

Education

Bachelor’s Degree in Mechanical Engineering from Amrita Viswa Vidyapeetham, Bangalore, India

Overall Skill Set

Programming Languages: COBOL, JCL, DB2, C, C++, Python, Java, PL/SQL, Visual Basic of Applications(VBA)

Tools: Putty, IBM Data Studio, CA Workload Automation AE, Eclipse ServiceNow, PagerDuty, Jira, Confluence, SOAP UI, Salesforce CRM. Vista Plus, Splunk, Jenkins, NewRelic, Microsoft tools like Excel, Word, Outlook, PowerPoint, Office.

Certifications

Certified Six Sigma Green Belt

Harvard Management Mentor Certification

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