Scott Bovitt Philadelphia, PA *****

Email: addge3@r.postjobfree.com Phone: 609-***-****

Web: www.linkedin.com/in/scottbovitt

Skill Summary

Seasoned professional with proven expertise in product deployment, project management, end to end process documentation, Business, Functional and UI requirements writing and critical thinking skills.

Exceptional understanding of all cable, television, voice and advanced voice services, equipment, process, and provisioning

Functional and Process requirements gathering, process flow, user interface, and use case creation

Joint Application Development (JAD)

Agile and Waterfall methodologies

SalesForce CRM, Rally, SLDC, and JIRA knowledgeable

Excellent customer service experience, problem solving, and analytical skills

Able to handle multiple tasks/issues at one time, and can effectively communicate progress/status for each

Ability to work independently or as an integral team member

Strong communication and organization across any level of leadership

Professional Experience

Sonepar USA 1/18 – Present

Senior Business Analyst

Philadelphia, PA

Served as Lead BSA on Trident Project - a project to revamp Sonepar websites from IBM WebSphere Commerce version 7 to version 8

Served as Scrum Master for several workstreams during the Trident project

Documented User Stories for various features of IBM WebSphere B2B websites

Attended Daily Stand up meetings to provide status of tasks on JIRA project board

Held multiple User Story refinement sessions to ensure all details were captured and stories readied for development

Attended planning and sizing sessions to ensure each sprint was planned correctly

Comcast Business 08/14 – 1/17

Manager, Sales Operations

Philadelphia, PA

Supported Small/Medium Business product space – Internet, Video, and Voice (incl. hosted Voice) – for Business Services of a Fortune 50 company

Acted as Subject Matter Expert on all products and services to answer product, pricing, and promotional questions from over 9,100 end users and system developers

Deployed hosted voice product in a transactional call center environment, including providing weekly statuses and reports, executive summaries and on-site support resulting in a $5.5k/mo revenue stream

Assisted in launching a camera surveillance product to Sales users, including attending and facilitating trainings in various regions resulting in $6m/yr net product growth

Created custom reports in Salesforce for senior level Sales management to track weekly Sales user KPI metrics

Provided key insights for the kick off to launch the X1 service to Hospitality customers, including gathering key friendly customers for trial across 3 divisions and creating a Sales order entry process which utilized current procedures until a full solution was implemented

Supported and maintained release schedule for internally created Sales order entry iPad application for approx. 1,400 field users, which included development and testing teams to ensure timelines were met

Managed user profiles and permissions in Salesforce for over 9,100 end users

Updated various Salesforce page layouts with custom fields and picklists to support Comcast Sales call center users

Reviewed and provided feedback on requirements, processes, and job aids for Sales user community

Acted as liaison between IT teams and Business unit to drive delivery of new functionality and change requests submitted across departments into multiple Business Services systems

Reviewed and approved system and technical solution designs to ensure alignment with business process requirements

Maintained open relationships with cross-functional teams for the purpose of defining priority of new features and defects

Comcast Business 05/07 – 08/14

Senior Business Analyst

Philadelphia, PA

Managed end to end lifecycle for Hospitality project for Sales, Service Delivery and Service Assurance teams including deployment and end user content creation

Automated Static IP assignment process, giving an opex savings of $1m/month

Created a web portal where National customers could check serviceability, submit multiple sites for ordering and check the status of their orders which decreased incoming call volume by 20 percent

Launched Public View video product and added new commercial video equipment types which increased commercial sales $75k/monthly

Created process for easier order entry by sales reps which increased productivity 30 percent

Set up a communications system to automatically advise customers of their order status which decreased call volume by 32 percent

Documented system/functional/usability requirements, created screen mock-ups and screen flows, facilitated iterative user walkthroughs, and confirmed requirements for new small business products and features

Developed effective system training materials and increased user adoption by implementing iterative user design walk-throughs with stakeholders to assess impact of proposed changes on current business process

Provided Tier 1 and Tier 1.5 systems support as needed

Comcast Cable 10/05 – 05/07

National Support Desk Representative

Mt. Laurel, NJ

Fielded escalated work tickets and calls from internal customers including the following: call centers, Tier II representatives, dispatchers, LMC personnel and the Commercial Sales Team

Confirmed, prioritized and triaged issues and performed additional root-cause analysis testing

Detected, aggregated and communicated trends, provided statistics and follow through to resolution

Performed advanced-level network diagnostics to identify and resolve network configuration issues from the modem to the Internet backbone (e.g. misallocated IP, duplicate IP, router configuration, etc.)

Developed and maintained good teamwork relationship within Support Desk and with all other departments within Comcast

Education

Rowan University, Computer Science

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