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Customer Service Manager

Location:
Long Beach, CA
Posted:
May 28, 2020

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Resume:

JAMES A. MILLAR

**** * *** ******, **** Beach, CA 90804 562-***-**** addg5t@r.postjobfree.com

PROFESSIONAL SUMMARY

OBJECTIVE: To obtain a challenging and demanding Executive position in Information Technology that will further enhance my knowledge and skills. I am a highly technical skilled IT Executive with excellent verbal and written communication skills. A highly dynamic team builder, which empowers and challenges employees to exceed expectations. Superb customer service skills, and an understanding of who the customer is, how he thinks, and what he truly needs, wants, and expects. WORK HISTORY

Sr. Director Software Engineering, 11/2007 to Current C.R. Laurence Co., Inc – Los Angeles, CA

• Managing managers, development and QA staff, responsible for 350M/yr revenue e-commerce web-site - Duties include full spectrum of Project Management involving cross-departmental teams.

• Manages Projects that run 3-6 months in duration with priority level ranging and provides monitoring and full project control from kickoff to post-implementation -Handling/Supporting Customer Accounts and Projects-Setting departmental standards and guidelines.

• Creating and improving internal business processes.

• Hiring/Mentoring Team Staff.

• Developing Coding Standards, Department SOPs, and all Departmental Guidelines.

• Create training/technical documentation for various business processes, and applications.

• Budget creation, and A/P.

• Customer Relationship management Duties include developing new Internet/Intranet web sites, project management, supporting updating existing sites, and customer service.

• Azure, TFS, MVC, ASP, ASP.NET,C#, Visual Studios.Net, SQL Server, HTML, Photoshop, developmental tools used.

• Involved in launching company's first mobile application that will allow product searches and pricing to be conducted via .MOBI site.

Associate Professor, 08/2012 to Current

University of Phoenix – (Online)

• Online/Ground instruction of Information Technology classes.

• Duties include full spectrum of instruction responsibilities from course design to grading. Sr. Project Manager, 10/2005 to 11/2007

Ex3, Inc – Tempe, AZ

• Defining and setting USE CASE and testing documents and processes, -Duties include full spectrum of Project Management involving cross-departmental teams.

• Manages Projects that run 3-6 months in duration with priority level ranging and provides monitoring and full project control from kickoff to post-implementation -Handling/Supporting Customer Accounts and Projects -Customer Relationship management -Setting departmental standards and guidelines.

• Creating and improving internal business processes.

• Budget creation, and A/P.

• Duties include developing new Internet/Intranet web sites, project management, supporting updating existing sites, and customer service.

• ASP, ASP.NET, Visual Studios.Net, SQL Server, HTML, Photoshop, Fireworks, developmental tools used.

• Create training/technical documentation for various business processes, and applications. Manager of Web Administration, 04/2004 to 10/2005

Action Performance Companies, Inc – Tempe, AZ

• Defining and setting USE CASE and testing documents and processes, -Duties include hiring of new employees.

• Setting departmental standards and guidelines.

• Creating and improving internal business processes.

• Budget creation, and A/P.

• Duties include full spectrum of Project Management.

• Duties include developing new Internet/Intranet web sites, shopping cart creation/maintenance, project management, supporting updating existing sites, and customer service.

• ASP, ASP.NET, Visual Studios.Net,, SQL Server, HTML, ADO, Java coding languages used, DreamWeaver, Photoshop, Fireworks, HomeSuite, developmental tools used.

• Create technical documentation for various business processes, and applications. Web Project Manager/Applications Developer./ Senior Help Desk Supervisor, 04/2000 to 04/2004 Avnet Inc – Tempe, AZ

• Duties include developing new Internet/Intranet web sites, project management, supporting updating existing sites, and customer service.

• ASP, HTML, ADO, Java coding languages used, DreamWeaver, Photoshop, Fireworks, HomeSuite, developmental tools used.

• Create technical documentation for various business processes, and applications.

• Also supporting close to 40 proprietary applications.

• Marinating and developing intranet web support site.

• Application testing and Q&A, member of CM-IT change control board, and other various application Administrative responsibilities.

• Duties include customer service, troubleshooting, Database and web site coordinator and developer, network and telecommunication support, training new and present employees.

• Implement best practices and training programs.

• Daily analysis on WAN/LAN network performance, implementing HP Open View, and VitalSuite applications, develop strategies for network improvement through reports and team interaction. Technical Support Center Senior Tech II, 07/1998 to 04/2000 UPS – Phoenix, AZ

• Duties included Intranet Web Development, customer service, troubleshooting, network and hardware support.

• Implement best practices and training programs.

• Metric Analysis on ACD stats.

• Daily analysis on WAN/LAN network performance, implementing NMS and Concord reporting tools.

• Voice Mail and Phone switch troubleshooting and creation, alarm switch monitoring, access through Pro Comm Plus software.

Missionary/Zone Leader, 05/1990 to 06/1992

Missionary, Germany

EDUCATION

Master: Computer Information Systems, October 2005 University of Phoenix

GPA: 3.8

Bachelor: Information Technology - Web Design, September 2002 University of Phoenix

GPA: 3.8



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