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Analyst Project

Brooklyn, NY
May 28, 2020

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Professional Business Analyst coming with experience in business analysis with excellent knowledge of business process automation and workflow concepts; pursuing a challenging position in an environment conducive of professional growth. Excellent communicator with demonstrated success in collaborative team culture and talent development; recognized in business for consistency in cross-functional approach to business solutions, excellent project execution abilities and customer focus


· Business Relationship Builder

· Business Requirement Gathering

· Operational Assessments

· Workflow Analysis

· Contract Preparation and Execution

· Business process Mapping

· Process Analyst

· Process Improvement

· Creative Problem Solving

· Excellent Communication (written\verbal)

· Negotiation & Confidence

· Problem-Solving Skills


Baruch College

BBA, Computer Information Systems


Lean Six Sigma, White Belt Certification.

Professional Summary:

•Over 3+ years of hands-on experience in all stages of Software Development Life Cycle (SDLC), both Waterfall, and Agile.

•Expertise in defining and documenting Business process flows and "As-Is"; "To-Be" processes.

•Created technical documentations such as Requirements Documents, Design Document, Test Plans, User Acceptance Test Plans, User Acceptance Testing.

•Highly motivated, organized and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies.

•Experience in working with cross functional and cross cultural team environments, different levels of management and liaison between system users, management and development teams.

•Expertise to see the issue in the big picture, analyze the functioning of the system as a whole, break it down into smaller elements, identify bottlenecks, develop unique custom solutions.

•Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

•Hands on experience in different tools and technologies in the space of Business Intelligence (Business Objects Enterprise), DBMS (Oracle, SQL Server, PL/SQL), Managerial Software Tools (MS Office Suite), Data Modelling (MS Visio).

•Ensure effectively and consistent application of standard and Operational process and Compliance of all laws and policies.

•Familiar with Tableau and Excel for data visualization and analytic needs of large sets of data


Accenture LLC New York, NY

Business Analyst Feb 2019 - Feb 2020

•Engaged Client to gather software requirements/business rules and ensure alignment with development team.

•Served as a liaison between product support and the project team.

•Provided business and functional support to the project team.

•Developed functional specification documents related to customization/enhancement of SAP SD, MM, and BW, including but not limited to SAP and non-SAP reporting, pre-processing, extract-transform-load programs, and adjustment tools.

•Managed resources, set work priorities, lowers total cost of ownership, and engage with business regularly to understand demand and priorities.

•Assessed, challenges, and document business requirements.

•Analyzed, provide alternatives and recommend solution to the area of finance and accounting business processes.

•Worked with the different teams and IT partners in different parts of the world in providing services to client.

•Performed functional testing after development completion.

•Identify and apply continuous improvement processes for operational efficiencies, drive process integration and standardization.

•Assisted or Participate in ERP project implementations and modifications/enhancements.

•Demonstrated collaborative skills with business units, project teams and other function groups

Tools: SAP – SD, MM and BW. Outlook, SharePoint, Lucid Charts, Microsoft Suite. Tableau, JIRA

Department of City-Wide Administrative Services (DCAS) New York, NY

Business Analyst- Intern Dec 2017- Jan 2019

•Engaged Client to gather software requirements/business rules and ensure alignment with development team.

•Evaluated requirement implementation, testing processes and communicated client’s business requirements by constructing easy-to-understand data and process models.

•Drove the testing process from development and execution of test scenarios, test conditions, test cases/test scripts, regression testing, and defect reporting.

•Ensured that the Application Development area uses sound practices and processes for implementing custom developed and packaged solutions

•Provided leadership, guidance to the development teams responsible for creating and supporting applications.

•Worked with business units SMEs to determine gaps in current process and identify solutions in new SharePoint design.

•Compiled project status reports, coordinates project schedules, manages project meetings and identifies and resolves technical problems.

•Detected and analyzed systems requirements and defined project scope, requirements, and deliverables.

•Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

•Interpreted data, analyze results using statistical techniques and provide ongoing reports.

•Assisted the analytical and management team with a variety of ongoing new projects and analyzed eProcurement, procurement reform, strategic sourcing, and public policy.

•Collaborated with the development to perform application configuration and provided support in installation and phase sign-off.

Tools: SharePoint, Microsoft Suite Clarity, SQL, Tableau

New York City Department of Education (NYDOE) New York, NY

System Analyst/Admin-Intern Aug 2014 – Aug 2016

•Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verified completion of scheduled jobs such as backups.

•Researched and recommended innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

•Performed ongoing performance tuning, hardware upgrades, and resource optimization as required.

•Troubleshoot Audio/Video equipment and video-conferencing software and escalated when necessary

•Developed, implemented and maintained policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.

•Practiced network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

•Developed and execute a plan to monitor applications on daily basis and address any system outages

•Interacted with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•Participated in IT projects for network changes and introduction of new services. Supported and assisted different teams in testing and deployment of new applications and systems.

•Entered, tracked, and routed all support requests and documented their resolutions within the help desk software.

•Managed user accounts and access for Active Directory/Exchange/Skype for Business, Office 365, Google Apps, and the Collegiate wireless network.

Tools: Google Apps, Office 365, Google Suite, SharePoint, Microsoft Suite.

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