SUMAN SHANDILYA

Mobile: +91-995*******

E-Mail: addg03@r.postjobfree.com

To grow as a dynamic profession in a challenging environment of the corporate world, to reach the top through innovative ideas and continuous endeavors

Professional Exposure

A competent professional with a potential of handling multiple priorities and a genuine interest in personal and professional development.

Endowed with a passion for winning as evinced through demonstrated excellence in the academic & extracurricular areas.

An enterprising leader with strong analytical, problem solving & organizational abilities.

A good communicator with good analytical and problem solving skills.

Academic Credentials

Master in Business administration from Punjab Technical University with 79% (2012).

Bachelor in business administration from Guru Nanak Dev University 60% (2010).

Higher Secondary from Punjab School Board of education with 64.2% (2007).

Senior Secondary from Himachal Pradesh School of education Board with 65.7% (2005).

Work Experience

September 2016 till,Silver skills Private Limited

Relocation Analyst

JOB PROFILE:-

Managing and coordinating international relocations for the employees of our clients.

Managing all activities performed by our suppliers related to the transfer process and the ongoing assignment.

Analyzing the lease agreement of customers for accommodation purpose.

Providing continuous support to consultants, maintaining regular contact throughout the assignment.

Managing the payments related to the assignment including payroll instructions, expenses and invoices.

Managing tax calculations as per country’s standard rates of tax and social security contributions.

February 2015 to June 2016, WNS

Underwriting of Credit cards

JOB PROFILE:-

To assist in the credit evaluation and underwriting process of Credit card application

Calculate the limit of credit card with the help of different tools like Etihad beauru report.

Analyzing customer financial information, such as statements and cash flow statements and payment history

Use proactive fraud detection application to minimize risk and possible credit loss.

Assessing the credit worthiness of client companies

Staying informed about the legal, compliance and market-risk-related issues involved in the approval of credit.

Assign the limit on credit cards according to Customer profession and salary.

Managing MIS productivity report on daily basis.

Handling client call and card operation mail box for escalations and other task of team.

Scrutinization of KYC documents.

January, 2013 to February, 2015 GENPACT

VISA Fraud Analyst

JOB PROFILE:-

Analyzing the fraud transactions in customer’s accounts.

Building fraud Claims for credit cards.

Ensuring all VISA guidelines being followed.

Ensuring all the claims reimbursed with the mentioned time frame.

Responsible for charge backs on built claims within the time frame.

Responsible for keeping the track of Claims, required documents & charge backs.

June, 2012 to January, 2013 R.B.S (Royal Bank of Scotland)

Retail Banking Officer

JOB PROFILE:-

Handling Customer queries and complaints, online troubleshooting, co-ordination and interaction with the customer.

Handling all request and complaints within specific Timelines.

Knowledge of various products like loan, fixed deposits, mutual funds.

Resolving disputes and handling customer queries.

Certification & Achievements

Certification from NCFM in banking beginner’s Module

(December-2013)

Got Bronze Award in Genpact for high productivity and quality.

Certification from NCFM in operation risk management module.

Got Spot award for extra initiatives taken in Silverskills Private Limited.

Certification from Udmey in Anti Money Laundering and countering of Terrorist Financing

Computer Proficiency

Operating Systems : Windows 98/2000/XP/WIN 7

Productivity Tools : MS-Office and Working Knowledge of Internet/PEGA/FINACLE/TSYS

Flex cube/EDMS/IRIS/CBR. Onbase and NOVUS in Relocation profile

Personal Dossier

Father’s Name : Sh. Kamal Dev

Marital Status : Single

Date of Birth : 17th May 1989

Languages known : English & Hindi

Address : House no. 924, 2nd Floor,

Sector 14 Gurgaon.

Date :-

Place :- (Suman Shandilya)

Contact this candidate