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Medical Customer Service

Dallas, TX
May 26, 2020

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Shay Sockwell

Dallas, TX *****


I am a graduate student with high energy, detail oriented with experience in the healthcare outpatient cardiac rehab setting. I demonstrate proficiency in patient assessment, exercise prescription, clinical screening, and group education. Skilled multitask-er with the ability to handle high volume task and maintain accuracy.

Authorized to work in the US for any employer

Work Experience

Call Center Representative

Mr. Cooper - Lewisville, TX

January 2020 to Present

• Answer customer inquires regarding Mortgage/CRE accounts.

• Responds to customer correspondence, types letters, prepares forms, and other documents.

• Enters conversation into Servicing comments on computer.

• Examines documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.

Cardiac Rehabilitation Intern

Methodist Charlton Hospital - Dallas, TX

August 2019 to January 2020

• Monitor EKG, heart rates and blood pressures during exercise classes.

• Record patients medical history, vital statics, and test results inn medical record.

• Provide exercise leadership and supervision.

• Patient education

• Clean and sterilize instrument and dispose of contaminated supplies

• Maintain all confidential personal files

• Develop patient care plans including assessments, evaluations, and exercise prescriptions Call Center Agent

CMI - Carrollton, TX

August 2016 to July 2017

• Make outgoing calls to the company existing customers

• To listen to objections and handle them effectively

• To inform them of outstanding bills and due dates

• To enter details in the system for future references

• To follow up with customers for payment collections Customer Associate

Anthropologie - Dallas, TX

August 2015 to August 2016

• Answer customer questions

• Greet customers

• Stock products

• Operating cash registers

• Managing financial transactions

• Achieve established goals

• Cross sell products to increase purchase amounts Counselor

Kids Across America - Missouri

May 2015 to August 2015

• Supervise camp activities and develop recreational plans.

• Guide teenagers and children in camping, swimming, hiking and other outdoor pursuits.

• Provide emotional support,

• Monitoring campers to ensure compliance with camp rules and prevent accidents.

• Cleaning, maintaining and ensuring proper use of camp facilities and equipment. Education

Bachelor's in Kinesiology

Texas Woman's University - Denton, TX

August 2014 to May 2019

High school or equivalent

South Oak Cliff High School - Dallas, TX

August 2010 to June 2014


• Exercise Planning

• Customer Service

• Time Management

• Interpersonal skill

• Teamwork

• Excel

• Sales Experience

• Computer Skills

• Communications skills

• Organizational Skills

• Anatomy Knowledge

• Physiology Knowledge

• Medical Terminology

• Healthcare

Certifications and Licenses


July 2019 to July 2021

First Aid

July 2019 to July 2021

Additional Information

• Demonstrates the ability to work effectively with individual from diverse ethnic backgrounds

• Knowledgeable in anatomy physiology

• Knowledgeable of body composition methods and cardiac monitoring

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