SALLY GASTON

addftg@r.postjobfree.com

+971*********

PERSONAL PROFILE

A confident and friendly person, with a flexible, inclusive and enthusiastic approach to working within a team. Excels in Customer Service and Effective Communication Skills with the ability to problem solve and resolve complaints. Demonstrates commitment and professionalism at all times. Is eager to develop new skills and improve on skills already gained. Positive attitude with a natural ability to provide excellent service in a team environment and dealing with people from many cultures.

KEY SKILLS

Handling incoming calls and other communications and managing filing systems. Operates with integrity and objectivity at all times and recording information as needed. Able to ensure essential information of any changes delivered to team members to reduce any errors and increase productivity.

Always polite and friendly, aiming for clarity to promote an excellent impression of professionalism.

Responsible for various other duties as assigned. Performing general office clerk duties Good working knowledge of office equipments including telephone system, faxes, printers and copies.

EXPERIENCE

M. H. Al Shaya Co. (October 2012 – May 18, 2020)

(Texas Roadhouse)

Position: Waitress / Hostess

Maintaining high proficiency and exceeding customer’s expectations. Serving and assisting customers, being attentive to their needs. Handling customer’s service and cash intake, handling debit and credit cards. Consistent in providing excellent customer service at all times. Observe customers to respond to any additional request and to determine meal had been complete.

Able to accurately describe a product features and a benefits to a customer Offering face to face advice to customers on the store products Keep service area clean and tidy and well prepared Excellent sales skills, both in cross selling and up selling Greet incoming and departing guests with genuine smile and eye contact escort them to assigned dining area and presents menu

Answer incoming calls to the restaurant and provide appropriate service. Monitor a waiting list guests names into the computer system. Home of Hospitality (December 2009 – February 2012) Position: Waitress

Country: Doha, Qatar

Served beverages and took orders to guest according to established rules of etiquette Cleaned and maintained work area.

Meet customers’ needs and expectations

Maintain the high standard at all times

Parco Department Store and Supermarket (April 2003 – January 2004) Position: Office Clerk

Country: Philippines

Typing of letters and other confidential materials. Process payments and recovery checks.

Price mark up of inventory products.

Macro Seven Corporation (September 2002 – February 2003) Position: Accounting Clerk

Country Philippines

Maintains security of cash and ensures cash tallies at end of the day. Collecting various documents by telephone and email. Producing documents and completing reports in an accurate professional manner. Handle calls and giving clear, concise and accurate information Verify accuracy of purchase orders and invoices.

Maintain computerized accounts payables and receivables. Compute and record totals of transactions.

Preparing Cheques and Depositing Cheques

Ability to sort, count, and wrap currency and coins. The ability to deliver with a pressurized deadline driven environment. TRAINING

Food Hygiene Training Courses

Costumer Service Training

EDUCATIONAL BACKGROUND

College:

Computer Graphics Artist

Information and Industrial Institute of Technology Manila, Philippines

Year Graduated: 2002

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