Healthcare, Hospice, Home Health, PMP, Project Management, Lean 6 Sigm
Resume:
Lance A. Neely, PMP
Wilton Manors, FL 33334
addft8@r.postjobfree.com
SKILLS SUMMARY
• PMP, Project Management Professional • Lean Six Sigma Yellow Belt
• Technology Consulting • Healthcare Technologies
• Change Management • Solutions Implementation
EDUCATION
University of Central Oklahoma, Edmond, OK
B.B.A. International Business
December 2003
PROFESSIONAL EXPERIENCE
Blacktree Healthcare Consulting, King of Prussia, PA Senior Home Health & Hospice Consultant November 2018 – Present
• Acted as Subject Matter Expert for post implementation of Homecare Homebase software system
• Assisted in defining opportunities for improvement
• Sold consulting services for future projects and performance improvements for guaranteed work
• Conducted discovery of current process and assisted in defining best practice for the agency
• Implemented lean process into future state processes
• Presented software solutions to Executive Management
• Communicated and delivered training of process changes at both a detailed user level and a summary management level
• Managed operations process library containing sales processes, business rules, and workflow
• 100% of time worked from home office
• Compile monthly invoicing reports and distribute to the associated customer
• Maintain constant communication with the sales team regarding the status of the implementation and the overall satisfaction of the customer
• Managed scope, budget, and time during the design and build of the new components
• Ensured projects were completed on time, budget, and high levels of quality assurance
• Prepared, executed, and managed tasks for consultant work
• Provided analysis, evaluation, and recommendation for specific outcomes of a process
• Prepared reports for upper management and stakeholder information
• Provided technical information and guidance on projects, resolved project related issues Maxwell Healthcare Associates, Minneapolis, MN
Senior Hospice and Home Health Consultant September 2018 – October 2019
• Managed, trained, and mentored up to 75 consultants across multiple states and time zones
• Traveled 75% to client work sites in the lower continental 48 states to perform job duties with a travel schedule of Sunday through Friday
• Suggested improvements to the client and sold consulting services to guarantee future work
• Suggested additional features which came as a cost and generated revenue for HCHB
• Planned, organized, and managed IT projects from scoping phase to implementation for external clients
• Conducted discovery of current process, presented and proposed potential solutions/process
• Coordinated to define requirements and determine gaps
• Determined total resources were allocated correctly according to business needs
• Facilitated project status and planning meetings
• Identified cross functional interdependencies and determined oversight required
• Established the governance model for managing the key design decisions and future change requests
• Led and directed cross-functional teams to deliver projects within the constraints of quality, scope, schedule, and budget
• Managed post-implementation warranty issue resolution
• Worked with project team to ensure regulatory compliance change and requirements Lance A. Neely, PMP
3000 NE 5th Terrace 315A
Wilton Manors, FL 33334
addft8@r.postjobfree.com
• Coordinated user acceptance testing and participants
• Communicated and delivered training of process changes at both a detailed user level and a summary management level
• Managed operations process library containing sales processes, business rules, and workflow
• Validation of the system and requirements set forth in the Design Document
• Contributed to a strong client relationship through interactions with client personnel
• Facilitated meetings for implementation of software with Executive Management
• Developed custom progress reports and provided a written summary report on a weekly basis
• Configured software system settings to meet unique client security requirements
• Developed, organized and managed issues, risk, action items, change control and communication plans
• Trained new consultants on functionality, process, and integration of the client’s software system
• Ensure that projects remain on schedule, are delivered with high quality, great customer satisfaction and achievement of target profit goals
• Develop and maintain project timelines and resources during length of project according to corporate plan
• Remain aware of any potential problems and works to mitigate risks, facilitating change order procedures as needed
• Monitor project deliverables and progress through continuous communication with project member and establish effective communication with other departments in order to ensure that projects are completed in a timely and effective manner
• Interface with customer and internal project resources to convey project issues and gain status
• Maintain customer satisfaction with consistent communication with all external and internal project resources
• Maintain constant communication with the sales team regarding the status of the implementation and the overall satisfaction of the customer
• Ensure a thorough and successful hand-off of projects to support, post implementation and acceptance
• Interface with development Manager on project issues including timelines and resource allocations
• Contribute to the success of the overall team outside of existing project responsibilities
• Managed scope, budget, and time during the design and build of the new components
• Ensured projects were completed on time, budget, and high levels of quality assurance
• Prepared, executed, and managed tasks for consultant work
• Provided analysis, evaluation, and recommendation for specific outcomes of a process
• Reviewed plans, specifications, and estimates for the project
• Prepared reports for upper management and stakeholder information
• Provided technical information and guidance on projects, resolved project related issues Trustbridge Health, West Palm Beach, FL August 2014 – September 2018 IT Technical Project Manager
• Planned, organized, and managed IT projects from scoping phase to implementation
• Identified resource requirements to assemble project team
• Led and directed cross-functional teams to deliver projects within the constraints of quality, scope, schedule, and budget
• Performed business process evaluations to improve current processes
• Acted in a sales role in the community when at events to familiarize the audience on the services we provided to patients and their families
• Ensured all project deliverables are completed according to plan
• Worked closely with business sponsors and internal IT team to evaluate business scope, assess impacts to the project and develop the most cost-effective and efficient solutions
• Communicated and delivered training of process changes at both a detailed user level and a summary management level
• Managed operations process library containing sales processes, business rules, and workflow
• Developed detailed status reports and summarized executive updates
• Worked with team in resolving existing system and/or project related issues
• Built a high performance team by leading, mentoring, and motivating individuals to meet the project requirements
• Coordinated communication and collaboration among internal and external technical resources
• Developed, organized and managed issues, risk, action items, change control and communication plans
• Coordinated project deliverables across all areas of the organization and with vendors Lance A. Neely, PMP
3000 NE 5th Terrace 315A
Wilton Manors, FL 33334
addft8@r.postjobfree.com
• Negotiated resolutions to project issues where cost, schedule, scope, or quality are at risk
• Monitored project budget against actual costs
• Served as the lead analyst of all Homecare Homebase applications for the organization
• Served as the Project Manager and Functional System Analyst (FSA) for GE Staff and Scheduling
• Acted at the primary consultant on process change and change management
• Conducted workflow analysis and developed strategy for role based system administration
• Provided industry and application consulting for the home health and hospice service lines
• Performed gap analysis to identify potential risks of implementation projects
• Facilitated meetings for implementation of software with Executive Management
• Restructured and designed the training program for 1400 end users
• Designed the project plan for the home health implementation
• Organized and led the implementation of the Home Health service line
• Led pre-implementation kickoff, setup, and go-live of the electronic medical record system
• Refined and developed process improvement for the home health and hospice service lines
• Participated in the Optimization of the hospice and home health service line
• Provide support for internal customers on-site and virtually for 30 agency locations
• Ensure that projects remain on schedule, are delivered with high quality, great customer satisfaction and achievement of target profit goals
• Develop and maintain project timelines and resources during length of project according to corporate plan
• Remain aware of any potential problems and works to mitigate risks, facilitating change order procedures as needed
• Monitor project deliverables and progress through continuous communication with project member and establish effective communication with other departments in order to ensure that projects are completed in a timely and effective manner
• Interface with customer and internal project resources to convey project issues and gain status
• Maintain customer satisfaction with consistent communication with all external and internal project resources
• Maintain constant communication with the sales team regarding the status of the implementation and the overall satisfaction of the customer
• Ensure a thorough and successful hand-off of projects to support, post implementation and acceptance
• Interface with development Manager on project issues including timelines and resource allocations
• Contribute to the success of the overall team outside of existing project responsibilities
• Ensured projects were completed on time, budget, and high levels of quality assurance
• Prepared, executed, and managed tasks for consultant work
• Provided analysis, evaluation, and recommendation for specific outcomes of a process
• Reviewed plans, specifications, and estimates for the project
• Prepared reports for upper management and stakeholder information
• Provided technical information and guidance on projects, resolved project related issues Homecare Homebase, Dallas, TX
Software Implementation Consultant
August 2012 – August 2014
• Implemented electronic medical records solutions for 115 home health and hospice agencies
• Generated over 260k from billable hours
• Suggested ideas to upsell components of the HCHB software system
• Shaped and led the business solution implementation for home health and hospice agencies
• Defined and supervised business architecture, process design, and development activities
• Identified and prioritized client value creation opportunities based on research and analysis
• Developed an understanding of client visions, requirements gaps, and needs
• Mastered implementation methodologies, role based access controls, and systems administration
• Contributed to a strong client relationship through interactions with client personnel
• Configured software system settings to meet unique client security requirements
• Analyzed and documented current business processes and technologies
• Designed and tested new business processes, capabilities, and technologies
• Developed communications, training and job aids to assist in change management activities
• Facilitated complex meetings and presentations to build client commitment Lance A. Neely, PMP
3000 NE 5th Terrace 315A
Wilton Manors, FL 33334
addft8@r.postjobfree.com
• Contributed to engagement planning and ensured deliverables met contract and workplan objectives
• Developed a broad set of technology skills in mobility, service oriented and technology architecture
• Helped clients design next generation IT architectures to meet their changing business needs
• Ensure that projects remain on schedule, are delivered with high quality, great customer satisfaction and achievement of target profit goals
• Develop and maintain project timelines and resources during length of project according to corporate plan
• Remain aware of any potential problems and works to mitigate risks, facilitating change order procedures as needed
• Maintain constant communication with the sales team regarding the status of the implementation and the overall satisfaction of the customer
• Ensure a thorough and successful hand-off of projects to support, post implementation and acceptance
• Interface with development Manager on project issues including timelines and resource allocations
• Contribute to the success of the overall team outside of existing project responsibilities Farmers Insurance Group, Oklahoma City, OK
Senior Claims Adjuster
August 2007 – June 2012
• Developed innovative answers to complex business IT challenges (saved Farmers 4M/year)
• Acted as primary customer contact, formulated investigations and determined damages on cases
• Evaluated and analyzed policy contracts
• Analyzed supporting financial data and negotiated mutually beneficial settlements
• Focused on technical architecture, IT strategy, delivery excellence, and program management
• Created functional requirements as an input to application design
• Initiated and implemented projects to strengthen Farmers competitive advantage
• Performed financial, business case, statistical and other quantitative analyses
• Performed testing work
• Identified and developed expertise in specialty areas to drive firm recognized expertise development
• Collaborated with project teams made up of people with diverse and complementary skills
• Built portions of the software applications
• Performed application design activities
• Conducted industry and client research and analysis to identify new value sources
• Supervised and trained new team members
• Represented the company in the community at public events
• 4 Superior service awards
• Awarded the highest ranking for 11 consecutive reviews Norwegian Cruise Line, Miami, FL
Onboard Relations
April 2005 – August 2006
• Point of contact for all guest inquiries and problem resolution,
• Emphasized customer-centered relationship management among 14 interconnected on-ship departments
• Managed customer databases for all departments
• Supervised a team of 15 international employees
• Guest Satisfaction Award, Special Achievement Award, Employee of the Month
• Worked 12 hours a day, 7 days a week
• Responsible for all administrative duties related to the Cruise Director
• Assisted in the development and delivery of the daily program
• Sent calendar invitations for all cruise staff related matters, i.e. on-board integrated programming meetings, general meetings, events, activities, contractor details etc. Maintain minutes, action plans and lessons learned, as required.
• Assist with sound and light tech as well as other departments for event set ups and breakdowns
• Assist with the creation of ship programs, parties, activities and events
• Assist with the on-board familiarization, communication and preparation of welcome packs and all other required forms for visiting Talent; i.e. Lecturers, Musicians, Dive Masters, Artists etc.
• Prepare Musicians schedule with Cruise Director
Lance A. Neely, PMP
3000 NE 5th Terrace 315A
Wilton Manors, FL 33334
addft8@r.postjobfree.com
• Assist with all excursion pre-planning, logistics and execution, including the daily plan, dispatch, sign-up sheets, and liaise with the excursion team
• Assist guests with private functions and lectures by coordinating dates, times and venues
• Proof-read all printed documents and publications related to the Cruise Director
• Prepare and upload daily updates for the guests and staff
• In the absence of the Youth Coordinator support the Youth Program
• Track cruise staff yearly budget/spending, purchases and request orders, under the supervision of the Cruise Director
• Maintain destination specific materials such as books and DVDs, including advance planning and ordering of all books and DVD’s
• Additional duties as needed such as Ship tours, excursions, and other activities when required Club Med, Ixtapa, Mexico & Turks and Caicos Islands March 2004 -- April 2005 Leisure Activities Coordinator
• Planned leisure activities for up to 2500 guests
• Participated in daily and weekly entertainment shows
• Organized team building events
• Scheduled activities, facilities, and staff members as required
• Managed contracts with the recreation program
• Monitored the use of recreation equipment and facilities
• Taught circus acts to resort guests
• Performed in weekly circus shows
• Managed a group of 30 International employees
• Worked 15 hours a day, 6 days a week
SKILLS
project management, business analysis, use cases/user stories, supply chain, vendor management, pmp, consulting, critical thinking, data analysis, problem solving, research, administrative, business development, business intelligence, business management, business storytelling, editing, nonverbal communication, presentation, writing, active listening, content management, data presentation, software management, software configuration, coaching delegating tasks, leadership, negotiation, relationship management, strategic planning, content strategy, market research, social media,, creativity, people management, persuasion, time management, emotional intelligence, customer relationship management (crm) software, mobile application development, corporate communications, software testing, customer service systems,
Contact this candidate