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Social Media Customer Service

Location:
Suffield, CT
Posted:
May 26, 2020

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Resume:

Connor Fitzgerald

** ********* *****, **** ********, Connecticut 06093

addfsj@r.postjobfree.com, 860-***-****

EDUCATION

Siena College, Loudonville, NY

B.S. Marketing, Minor in Economics Expected Graduation May 2020

CAREER EXPERIENCE

Transfinder Corporation, Schenectady, NY May 2019-Present

Client Relations and Marketing Research Intern

Contact and assist current clients to address any issues with technology, introduce new product offerings and offer training services

Gather and maintain records of client information to assist sales team in securing clients

Utilize CRM software to organize data and increase efficiencies

United States Army Reserves January 2018-Present

Military Police

Provide battlefield support, secure camps and outposts and assist in security details and dignitary protection

Completed 22 weeks of OSUT training and worked with various teams to develop leadership and decision making skills

BTI Sports, Remote

Sports Agency Intern September 2016-December 2017

Helped monitor NCAA football athletes that will be entering the 2017 NFL Draft to secure potential clients

Utilize social media outlets and analytics to evaluate player profiles and compatibility

Panza’s Restaurant, Saratoga Springs, NY September 2017-January 2017

Event Staff

Assisted in organizing and preparing venues for events

Provided excellent customer service by welcoming clients and discussing event details/issues

Farmington Valley YMCA, Granby, CT January 2016- December 2016

Swim Instructor/Lifeguard

Taught private swim lessons to a variety of children ages 5-15 years old, including special needs children, and assist with skill development

Provided lifeguarding services, initiated decisions when necessary and communicated regulations to patrons

Camp Chase YMCA, Canton, CT June 2016 – August 2016

Camp Swim Instructor

Provided instruction to large groups of campers regarding swim technique and overall capabilities

Suffield Little League, Suffield, CT May 2012 - June 2015

Baseball Umpire

Oversaw rules and regulations for baseball games at all age levels and held various roles (first base, home plate)

SKILLS/CERTIFICATIONS

●Google Ads Certified

●CITI Training Certified

●Experience working with CRM systems

●Understanding of operations management and business analytics



Contact this candidate