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Customer Service Marketing

Location:
Liverpool, NY
Posted:
May 26, 2020

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Resume:

MICHAEL M RUSSO

R

MY EXPERIENCES.

Promotions Coordinator

Turning Stone Resort Casino 2018 - 2019

Sports Betting Supervisor

Turning Stone Resort Casino 2019

Marketing Promotions Intern

Syracuse University Athletics 2016 - 2017

Tasked with creating, maintaining, and communicating a 45+ day calendar of events and promotions in partnership with different operational departments, as well as Player Development

Provided supervision over the sportsbook operation including a staff of 10+ while enforcing all internal controls, procedures, and policies. Responsible to foster an environment that rewards Team Members for providing an exciting environment and world class service by delivering hospitality. Manage, develop, and implement all marketing promotional efforts for athletic events. Assisted with the development and execution of campaigns in the areas of event planning, customer service, fan experience, promotions, graphic design, and video production.

SKILLS.

Customer Service

Promotional Campaigns

Google Analytics

Adobe Creative Suite

Slack

Digital Communications

Content Calendars

Microsoft Office

ABOUT ME.

Young and charismatic professional with 2+ years’ experience in Collegiate Athletics, Casino Marketing, and Sports Betting Operations. Highly motivated and results-oriented individual who has the capacity to develop and execute customer-driven campaigns, provide high-class customer service, and help teams move forward in a positive fashion.

MY EDUCATIONS.

B. Sc. in Sport Management

SUNY Cortland 2013 - 2017

Online Certifications

HubSpot Inbound Marketing Certified, 2020.

Focus in communications and event management.

Varsity basketball. Dean’s list honors. Study Abroad. Google Analytics Individual Qualification, 2020.

Google Ads & Measurement Individual Qualification, 2019. LINKEDIN.

Professional

Linkedin/mrussocny

Jerry Marrello

GM - Point Place Casino

addfr0@r.postjobfree.com

Anthony Di Fino

AAD - Syracuse University

addfr0@r.postjobfree.com

REFERENCES.

Staying Fit

Travel

Tech

eSports

HOBBIES.



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