MAJID ESHAGHI

***** ***** ***** · Agoura Hills, California 91301 · 818-***-****(h) · 805-***-****(c) · addfnw@r.postjobfree.com

IT TEAM LEAD: Sr. BSA and Product Owner (PO)

Executive-level IT strategist and methodology with over 20 years of international experience in successful product, IT, and business information systems initiatives. Progressive leader with the ability to plan broad-ranging initiatives while understanding impact and requirements from both business and technology perspectives. Strong employee advocate dedicated to aligning staff skills with work needs, and mentoring personnel in growing skills and career paths. Well-versed in a variety of product, design, development, and project management methodologies, with a talent for guiding process improvement through the adoption of industry best practices and standards.

IT Strategy · IT Management · Team Building & Leadership · Product Management · Project Management · Build Management · Release Management · Risk Assessment · Employee Development & Career Progression · Vendor Management · Process Reengineering · Client Relationship Management · Resource Allocation · Business Systems Analysis (BSA) · Software Development Lifecycle (SDLC) · Requirements Management · Process & Data Modeling Entity Relationship Diagrams (ERD) · User Acceptance Testing (UAT) · Rapid / Agile / Waterfall Methods

EDUCATION

Master of Information Systems Management, Keller Graduate School of Management, 2006. Suma Cum Laude

Bachelor of Science in Computer Science with honor, National University

CERTIFICATION / TRAINING

Advanced Supervisor Compliance Program • Requirements Management Caliber Analyst • Lean Six Sigma • CMMI

The Art Of Requirements Engineering • Data Stage/ETL Essentials • PlanView • IS Project Management • SAFe PO/PM

SKILLS

Language & DB: Visual Basic, .Net, JAVA, SAP, ETL, Natural4, Construct, Cobol, PL/1, SAS, Focus, Fortran, Assembler, MS Access, SQL Server, DB2, ADABAS, Oracle, SYBASE, OODBMS, ORDBMS, IMS VSAM

Methodology: SAFe Agile/Scrum, Lean Six Sigma (LSS) Greenbelt, CMMI, RUP, UML, JAD, ISOTEC, Waterfall, SSADM, Structured Diagram and Pseudo code, Data Modeling (ERD), Work Process Flow, Software Test Strategy

Tools: iRise, System Architecture, Todd, CaliberRM, DefineIT, SharePoint, Visio, ERWIN, Rally for EPIC/User Stories, Predict, Predict CASE, MS Office (Outlook, PowerPoint, Project, Excel, Word, Paint), Websphere Studio

OS: Windows XP / NT, VSS,UNIX, XML, EntirX, AIX, Linux, Client/Server, Harvest, SVC, DOS, QuickPlace, MVS/JCL, VM/CMS, OS/VS1, OS400, BS2000, CDC6400, TSO/ISPF, CICS, ELIPSE, SDSF, CA-7, Syncsort

PROFESSIONAL EXPERIENCE

Farmers Insurance Group, Woodland Hills, California · Jun 2019 – Present

An unwavering commitment to uphold founding ideals since 1928 to provide industry-leading insurance products and first-rate services.

Product Owner (PO) & Sr. BSA

Assist Marketing and Digital IT with improving Lean Portfolio Management (LPM) process, providing Feature/User Story standards, preparing and reporting LBC for EPICs. Attend SAFe Agile/Scrum PI Planning, ART Sync, IPM, Standup and Grooming, and some other ceremonies to analyze business needs, document features, create and accept user stories in Rally. Support Dev and QA teams with their IT deliverables; i.e. Auto Quote Modernization, CSS ADA and FFQ CCPA compliance, etc.

VACCO Industries, El Monte, California · May 2013 – Jun 2019

$ 84 million leading designer and manufacturer of specialty solutions to critical missions for defense, space, and commercial markets.

Sr. BSA Team Lead & Liaison

Attend IT Steering Committee (ITSC) to understand business initiatives and process improvements. Collect business needs, calculate ROI for IT projects, and prepare annual IT Budget ($ 4.5M) for the capital investments and expenses. Define IT Security Policies, Standards, Procedures and utilize IT Methodology (i.e. Agile/Scrum, LSS, CMMI, UML, etc.) to follow IT SDLC and create artifacts (vision, feature/story, requirements, etc.) for development of new systems, assessment of systems and files, transformation of legacy system, and migration of legacy data. Lead major projects to analyze data interfaces between new and legacy systems, document function and data gaps, and provide program authorizations. Develop Training and Testing Master Plans and document Test Cases/Scenarios for UAT. Coordinate Rollout Plan between business and IT for the promotion of new and updated applications and decommission of legacy systems. Implement cloud PLM tool to improve and expedite the drawing approval in Eng. Change Control Board (CCB).

Utilized LSS for the Eliminate Inconsistent Labor Charging (EILC) initiative to achieve a %95 improvement in matching of functional personnel labor with correct overhead rate for the financial profitability analysis process.

Reduced the volume of open IT support tickets from 400 to 25 per week, and consistently achieved a 98% or higher IT Support Success Ratio in resolving tickets for 5 consecutive years through the introduction of IT SLA.

Led IT Infrastructure for Connectivity Redundancy initiative, as part of initial planning for the Disaster Recovery and Business Continuity (DR/BC), using MPLS and FatPipe to ensure VACCO offices are up %99.99 of all the time.

Achieved successful passage of internal and external IT audit for 5 consecutive years, turning around a historical audit failure record through semi automation of audit process and implementation of ERP Role Base access.

Led an overhaul of the IT reporting function through BI/DW to achieve a 30% improvement in data-driven decision making and producing more relevant and useful reports, measurements, and matrixes to upper management.

Generated $190,000 in savings, consolidated document storage, improved document search speed, by converting an outdated “Extender” into a new digital workflow-base “Therefore” document management system (DMS).

FIRST AMERICAN FINANCIAL Co., Van Nuys, California · Mar 2012 – Apr 2013

Vital part of $4680 million First American Family traces its heritage back to 1889, Industry leader in home warranty for over 25 years.

Lead Product & Data Analyst

Interact with business stakeholders, develop product life cycle, and drive a product solution set across teams. Manage new and existing products, including ownership of the respective product roadmaps from strategic planning to tactical activities. Collect and analyze data for potential target markets and promotion of products. Provide algorithms and analyze data using SAP WBI reports, SQL Server queries, and Xcel Pivot tables.

Generated 30% improvement in product life cycle process management by working with stakeholders to create consensus on new process, reducing timeline to create new products and enhance legacy products and promotions.

Produced 25% improvement in reporting function used to funnel data to management for decision making through development of BI/DW process to address broad-range of product initiatives, promotions and pricing decisions.

TOYOTA FINANCIAL SERVICES, Torrance, California · Nov 2009 – Mar 2012

Vital part of $857 million US Toyota, global financing provider offering financing, vehicle, and payment protection products.

Lead Business Systems & Project Analyst

Synchronize efforts of change and enhancement requests among onsite and offshore resources (i.e. Risk Management, Dealer Credit, Dealer Sales & Services, Field Operations, Commercial Finance, Special Asset, etc.). Attend Data Governance Board Center of Excellence (DGB CoE) for improving BI/DW data design process. Define project scope using JAD, interviews, questionnaires, surveys, tools (iRise, System Architecture, & Visio). Enforce build/release management, collect requirements, provide gap analysis, lead change control process, and approve QA functional test cases in Mercury. Develop test master plan including test scenarios/cases for the execution of User Acceptance Testing (UAT). Provide Security Admin requirements (SOX Compliance) and User Support scripts for managing user access.

Developed new business process, data model and workflow among six different TFS departments, automating the calculation of probability of default (PD) in Crowe Navigator and improving loan process up to 35%.

Enhanced “Auction Net” batch process and improved auction car data updates up to 95% faster using Agile/Scrum.

Documented As-Is versus To-Be deliverables and UML artifacts (i.e. Vision Document, Use Cases, Business and Functional Requirements, Activity Diagrams, & User Interfaces) and led vendors in MFT design & ETL process.

WOLTERS KLUWER (CCH INC.), Torrance, California · Mar 2006 – Oct 2009

Vital part of € 3,660 million business, developer of software, workflow tools, information services for tax, accounting, and legal.

IT Project Delivery Manager

Lead a team of 14 on-site and offshore business system and data analysts for the change requests and bug fixes. Mentor associate and vendor staff with design process, build/release management, CMMI and SCRUM (Agile) process, and review employee performance. Serve as liaison between business and IT leads, documenting User Stories in Product Backlog. Utilize Lean Six Sigma to create checklists/metrics, thus improving project process and progress measurements. Utilize Caliber Requirements Management (CaliberRM) tool, creating UML design artifacts and Traceability for Vision Document, Business/Functional Req., Activity Diagrams, Use Cases, & User Interfaces.

ADDITIONAL EXPERIENCE

Well Point Pharmacy Management, West Hills, CA Lead Business Systems Analyst

Green Dot Corporation, Monrovia, CA Report Analyst & Enterprise Data Architecture

Option One Mortgage Co. (OOMC), Irvine, CA Data Analyst & Enterprise Architecture

American Family Insurance Co. (AMFAM), Madison, WI Business Systems Analyst & Liaison

University of Wisconsin (UWP), Kenosha, WI Systems Analyst & Project Coordinator

S.C. Johnson (SCJ), Racine, WI Senior Systems Analyst & Liaison

Commercial Union (CU) Assurance Co., Toronto, Canada Y2K Project Lead

Consumer’s Gas, Toronto, Canada System Analyst

Ministry of Community & Social Services, Toronto, Canada Database Analyst

ILVA / IRSA, Milan, Italy Programmer Analyst

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