Professional Summary

Skills

Work History

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***** *** ******, *** *******, TX 78254 • 210-***-**** • addffh@r.postjobfree.com Accomplished CSR skilled in consultative and relationship selling techniques. Excellent communication and problem-solving skills. Offering advanced Technical Support, customer comfortability and quick resolution abilities gained over 4-year career in Technical support field. Personable and dedicated Customer Service Representative with extensive experience in celluar devie industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. CUSTOMER SERVICE, RETAIL SALES,

DATABASES, PROBLEM RESOLUTION,

MOBILE DEVICES, SOLUTIONS

TECHNICAL SUPPORT, LOGGING

BILLING, DATABASES, HAND TOOLS,

LOGGING, PROBLEM RESILITION,

PROGRESS, RETAIL SALES

TECHNICAL SUPPORT

Technologically savvy

Credit card payment processing

Producer, 03/1997 to Current

Suthern Mechadize records Llc. (Self Employed) – San Antonio, TX Produced entertainment and lifestyle news reports, music videos and commercials Identified target audience and created a sales funnel Drafted sales contracts, finalized paperwork, accepted payments and issued receipts Recruited and managed event and location crews

Supervised production staff during all planned single project in studio and on location Customer Service Representative / Techincal Support, 11/2013 to 11/2016 Conduit Global/ KGB – San Antonio, TX

Researched issues on various computer systems and databases to resolve complaints and answer Education

Personal Information

inquiries

Informed customers about issue resolution progress Supported customers having data connectivity issues Provided thorough support and problem resolution for customers Assisted approximately 30-40 customers each day with problems and questions, about cellular devices

CSR, 01/2013 to 06/2013

Statewide Appeal Customer Service – San Antonio, United States, Texas Logging in to Dialer

Calling customers to donate for state troopers

Reaching a daily benchmark

Taking calls from persons that want to donate

Maintenace tech, 06/1992 to 02/1998

Bias & Son – San Antonio, United States, Texas

Shape or cut materials to specified measurements, using hand tools, machines, or power saws Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge High School Diploma: 1987

Memorial High - San Antonio, TX

C & Refrigeration, 1988

TEXAS VOCATIONAL

Associate Degree: Applied Science, 1995

HALLMARK INSTITUTE - San Antonio, TX

Bachelor's Degree: IT Communications, 2010

KAPLAN UNIVERSITY - online

AWARDS, Troubleshooting proficiency Patient and diligent, Vast technical knowledge, Accomplished with mobile devices

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