LILLIANA MARCHAN

**** ******* **** ********, ***** 78109 · 210-***-****

addey2@r.postjobfree.com ·

Objective: To obtain a position within, that is meaningful and challenging; which also contributes to a better understanding of the office management that will help enhance my skills as an individual.

EXPERIENCE

2013 – 2015

AIDE, j.i.s.d adventure club

The Adventure Club is an afterschool program that the district provides for parents who are unable to pick up their children (ages 5-10) when school ends. The hours are from 2:30pm to 6pm. The responsibilities as an employee are to help kids with their homework if needed, we would provide them with snacks and had snack time. If the weather was not too hot we would also take them out for Recess.

2015 – 2015

PROCESSOR, united fashion of texas

United Fashion of Texas is the Melrose warehouse. There my responsibilities were to attach price tickets to merchandise as instructed. I was expected to maintain a consistent work pace with standard departments.

2015-2017

Child Care, Schertz and Family

My responsibilities are a child care aide was to assist with potty training, create arts and crafts, maintain a safe and clean environment for the children, and change infant’s diapers. The ages for this particular child care is as young as 6 weeks to 6 years old.

2017-2018

Business Office Assistant, Thomas J. Henry Injury Attorneys

At Thomas J. Henry my responsibilities started as a

- Filing clerk. I was instructed to file all documentation in alphabetical order.

- I was also instructed to maintain up to 20 disbursement baskets a day. If we needed to restock on the supplies we filled the disbursement baskets with, I was responsible for ordering the correct amount of supplies to last us at least a week. Once I had a rhythm and pattern on how I worked and how much I could handle, I got more job duties as an individual.

- I got handled the Enterprise (EHI) billing; which had to be completed once a week.

- Processing the ISO reports, which are reports the attorney’s run to see if the client has had any other claims in the past; these requests came in daily.

- Handle maintenance for two of our San Antonio Offices, both interior and exterior. I would be the one to contact so I can call the company’s we have contracts with and come take care of the issue.

- I also had access to the New Hire email, which notified me how many new hires we had for the week and the individual’s information. I was to email each employee individually with some helpful information about the firm. If the New Hires were Attorneys, I was to order them business cards and provide them with a swipe card for the building they were assigned to.

- I was also in charge of the courier’s schedule. I would prepare their schedule the day before so they can have their client appointments ready for the following day.

- After getting trained in every duty in the business office, I was assigned to complete all San Antonio Breakdowns for the firm. A breakdown is the final step we take before we disburse the client and close the case. The breakdown includes all the expenses, liens, auto rentals, partial disbursements, client advances, and medical providers that pertained to the client’s case. After all of the expenses have been deducted from the recovery the breakdown will also show the total net to client. We have different reports that shows us all the expenses we need to charge the client. The team is required to turn in the breakdown, and we will review it, to make sure no expenses or recoveries were missed by the team.

2018- Present/2020

Lead Breakdown Auditor, Thomas J. Henry Injury Attorneys

- Finalizing all breakdowns for the entire firm. Breakdowns from Austin, Corpus Christi and San Antonio.

- I would review it after my breakdown auditors completed the first review, to make sure they did not miss any expenses on the breakdown.

- The responsibility of paying out attorneys on their cases was an additional step I had to complete when finalizing the breakdowns. I had to make sure the percentages were correct and make sure no other participating attorney were to be paid as well.

- I also have access to quick books (trust and operating) to close all of the client’s accounts once I am done with the breakdown.

- I also have conducted a mandatory all day firm wide training. The training is for all new hires and any employees that need a refresher of all procedures. At Thomas J Henry Injury attorneys procedures changed all the time, and sometimes employees would not know of any changes that were made. My trainings are to help them with any confusion and go over all procedures, the second part of my training was on how to complete a Breakdown. For the Austin and Corpus Christi location I would only do it once a month, and for San Antonio I would do it every week on Tuesdays.

- I am crossed trained in every department, within the Business Office. I am the person who will cover for anyone if they are absent. I’ve handled Travel, rentals, Courier’s, mail, Filing, Scanning, World Wide Express, Equitrac Reports, Trust and Operating (Quick Books). I am a quick learner and have the capability to train employees as needed.

EDUCATION

GRADUATED- 2013

HIGH SCHOOL DIPLOMA, karen wagner high school

2015-2017

ATTENDED SAC AND NLC

SKILLS

Bilingual (English and Spanish)

Strong Computer Skills

Access to Quick Books

Team Player

Willingness to learn

Adapts to Change

Quick Learner

ACTIVITIES

I am a consistent employee, who learns as much as I can to be a strong individual. I am willing to learn any job position to gain work experience. I am a quick learner, whose goal is to obtain my position. I have earned a Top 10 percent award within less than a year of being with the Thomas J Henry firm. Also I have been nominated and elected employee of the month for 6 months at the child care I was employed.

References:

Sara Alvarado: addey2@r.postjobfree.com, Child watch Lead, 210-***-****

Vivian Salinas: addey2@r.postjobfree.com, License Vocational Nurse 210-***-****

Laura Hernandez: addey2@r.postjobfree.com, Medical Assistant 210-***-****

Sabrina Diaz: addey2@r.postjobfree.com, Executive Assistant 830-***-****

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