Tel# :+971*********

E-mail :addeva@r.postjobfree.com

Benjamin Carlos Tanguilig Jr.

Career Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Personal Background

Date of Birth :November 26, 1980

Place of Birth :Philippines

Citizenship :Filipino

Religion :Catholic

Gender :Male

Languages Spoken & Written :English, Tagalog

Visa :Canceled visa

Educational Attainment

Saint Augustine School of Nursing

Professional Caregiver Sept 2003-Oct 2004

AMA Computer Learning Center

Computer Technician June 1997-May 1999

Skills and Interests

Team leader/Multi tasking

Strong verbal and personal communication skills.

Accuracy and Attention to details.

Organization and prioritization skills.

Problem analysis, use of judgment and ability to solve problems efficiently.

Computer literate. MS office

Trainings and Seminars Attended

Sept 15-Oct 25 2003 On-the-job Training

Overseas Contract Worker Gen Hospital

Completed 240hr RLE training

Quezon City. Philippines

Sept 1-4 2003 On-the-job-training

Philippine Red Cross

Basic Life Support, First Aid Training

Work Experience

July 2019-Jan 2020 Cereal Society cafe

Supervisor/waiter Al Zabeel Dubai mall

Ice cream cafe

Scheduled and directed staff in daily work assignment to maximize productivity.

Efficiently resolved problems or concern to the satisfaction of customer service,

Continually monitored restaurant and took appropriate action to ensure food quality and service standards,

Minimized loss and misuse of equipment trough proper restaurant supervision and staff training.

Ensured proper cleanliness was maintained in all area.

Optimize profits by controlling food, beverages cost on a daily basis.

Ensure customer satisfaction trough promoting excellent customer service.

Dec 2014-Jan 21 2019

Senior Waiter

Al Tayer Group

More Cafe Mall of the emirates

• Greets guests and presents them with the menu.

• Informs guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to up sell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed.

• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.

• Communicate to the guest and provide assistance with their queries.

• Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

July 25 2010-Dec 2014

Senior Waiter

Al Tayer Group

Ocean Basket Terminal3

Provide the perfect service experience for every guest.

Ensure the guest feels important and welcome in the restaurant.

Ensure hot food is hot and cold food is cold.

Present the menu, answer questions and make suggestions regarding food and beverages.

Serve the guest in an accommodating manner.

Must know all food and beverages

Apply positive suggestive sales approach to guide guest.

Pre-bus tables maintain table cleanliness.

Deliver food and beverages to any table as needed.

Must follow all cash handling policies and procedure.

Follow sequence of service to provide excellent customer service.

March 2008-April 2009

Data Encoder

Total Communication Computer Solution

Fairview Quezon City Philippines

• Maintain logs of activities and completed tasks, choose the materials required to complete work assignments, correct data entry errors and store documents in the correct locations.

• Encode most important work activities include obtaining information, documenting or recording information, interacting with computers, analyzing data, processing information, communicating with supervisors and co-workers and organizing work assignments.

• Maintaining hard copies of forms, receipts, applications and other types of documents.

• Also do transcription, scanning of documents and maintaining backups of data entered. They are responsible for compiling, sorting and verifying the accuracy of data before it is entered.

Contact this candidate