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CyberSecurity Manager

Location:
Makati, Philippines
Posted:
May 25, 2020

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Resume:

Ernesto Tablada Guillermo Jr.

P**-** **th St. VAB, Pasay City

Mobile: 096********

Home: 027998871

Email: addepu@r.postjobfree.com

Professional Experience

Melco Resorts Philippines (City of Dreams – Manila) Manager – Cyber Security Operations Center

January 2020 – Present

• Directly managed a workforce of 5 IT Security Analysts that operates at 24x7 basis covering Melco offices and properties on Manila, Macau, Hongkong and Cyprus.

• Responsible for the improvement of resources, process and other security related projects within the group.

• Collaboratively working with the Security Groups within Melco to ensure that the overall security posture is on the highest as much as possible.

• Provides reports to Melco Management with regards to current security posture of all Melco Sites.

• Established operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency.

Micro-D International Inc.

Managed Services Lead / Senior IT Security Lead

February 2017 – January 2020

Projects Handled:

Managed SOC (Real Estate Conglomerate December 2018 - Present)

• Acted as a key person in designing, building and operating the project.

• Created playbooks to ensure the accuracy and appropriateness on investigation of incidents.

• Responsible for the day to day operations of the team.

• Designed Incident Response strategy to ensure that the process is coordinated with various support groups.

• Responsible for screening analysts to ensure that they are aligned with the requirements set by the client.

• Responsible for mentoring the team and ensuring that the team has the appropriate skillset to fulfill daily tasks.

• Developed the metrics for the analysts to quantify the efficiency of the team.

• Mentor to Tier 1 and Tier 2 Team

Managed SOC (Local Energy Company – May 2018 to Present)

• Acted as a key person in designing, building and operating the first Managed Security Operations Center account of MDI.

• Oversees the overall implementation of the project.

• Responsible for the day to day operations of the team.

• Designed Incident Response strategy to ensure that the process is coordinated with various support groups.

• Responsible for screening analysts to ensure that they are aligned with the requirements set by the client.

• Responsible for mentoring the team and ensuring that the team has the appropriate skillset to fulfill daily tasks.

• Developed the metrics for the analysts to quantify the efficiency of the team. SIEM Support – (Local Telecommunications Company - Feb 2017 to December 2018)

• Worked hand in hand with the Project Manager regarding implementation phase of the Managed Security Operations Center.

• Coordinates with the client and other vendors to ensure the timely execution of activities Mentor to Junior Security Engineers

• Manages the L1 Monitoring Engineers to ensure that they are meeting the agreed SOW mandated by the client.

Managed IT Service Desk – (Canadian Gaming Company - January 2018 to April 2018)

• Acted as a key person in designing, building and operating the first offshore Service Desk account of MDI.

• Responsible for screening analysts to ensure that they are aligned with the SOW agreed with the client.

• Responsible for ensuring that all equipment necessary for the day to day operations are provided to the team until transitioned to the Team leader for operations. Other Ad Hoc Tasks:

• Assists the Enterprise Sales Team on providing inputs for Managed Security Projects to ensure that the client will have the right solution. • Conceptualization of Managed Security solutions.

• Acts as the Presales resource person for sales opportunities on various Managed Services offerings like Managed Security and Managed Service Desk.

• Administer trainings for various managed services resources deployed across the Philippines. ICAP Philippines Inc.

Security Operations Center Analyst

February 2016 – February 2017

• Daily monitoring and triage of Symantec MSSP events which includes identifying false positives and incident resolution.

• Responsible for making sure that all servers have the necessary patches to address vulnerability concerns.

• Establishing and documenting SOC processes for security related incidents via Sharepoint and Service Now.

• Maintaining the security event information management platform to ensure availability for monitoring and managing events.

• Reviewing requests that requires security authorization via ServiceNow based on RBAC principle.

• Generate reports when needed for analysis from various SaaS platforms such as Qualys, ServiceNow, Symantec MSS etc.

• Performs access audit to various applications.

Australia and New Zealand Bank – Global Services and Operations (ANZ GSO Philippines) IT Security Analyst – Global Security Operations Center August 2014 – February 2016

• Actively monitors and protects ANZ's environment using various security tools such as Arcsight ESM, FireEye, McAfee IPS, McAfee ePO, Imperva WAF, Splunk, Radware, etc.

• Responds to computer security related incidents occurring at ANZ with specific focus on incidents originating from within the ANZ network and impacting or threatening other ANZ internal systems or threats which are identified outside of the ANZ environment and specifically targeting ANZ.

• Identification of process gaps and propose amendments of any playbook work instructions or processes which need to be amended for optimizations or regulatory requirements. Fidelity National Information Services (FIS –Philippines) Systems Operations Analyst –Enterprise Command Center, Client Server Operations January 2013 – August 2014

• Handles incoming Windows and UNIX server alarms (disk threshold, CPU utilization, system services status, endpoint status, network connectivity and server status) in IBM Tivoli Enterprise Console and provide necessary checking.

• Coordinate, create and escalate incident tickets to various support groups via Case Management System (CMS).

• Handles auto generated tickets in CMS and escalate to appropriate support teams via phone, instant message or email (Wintel, UNIX, Database, Web, Midrange, Network, Backup & Storage etc.).

• Handles incoming calls from clients and assist them with regards to Hardware issues (EMC hardware replacement) and other concerns related to server issues.

• Turnover issues to next shift and provide tables of existing ticket issues that needs to be monitored, communicated or follow-up to support teams.

• Monitoring critical Reveille alerts for FIS managed client servers.

• Facilitates bridge calls when needed.

• Incident Management.

Fidelity National Information Services (FIS –Philippines) Subject Matter Expert (Desktop Support –Tier 1)

January2012 –January 2013

• Responsible for ensuring that the group achieves the SOW via communication of requirements and regular feedback on performance of the technicians.

• Mentor to Tier 1 Technicians

• Ensures that technicians have the knowledge and skills required to carry out their function effectively and efficiently.

• Makes sure that action plans are effectively carried out for performance improvement.

• Analyze stats trends and formulate/implement action plans to ensure continuous improvement.

• Generates statistics and reports required.

• Handling everyday crisis (support tools/downtime or any operations issues).

• Implements operation & maintenance solution in-time and effectively to fulfill user’s requirement and solve technical issues.

• Working hand in hand with the Workforce Management team to hit SLA Targets by ensuring that everyone will adhere to plotted schedules.

• Responsible for meeting the program's quality targets by doing call audits, coaching, root cause analysis, action plan creation, and process improvement. Fidelity National Information Services (FIS –Philippines) IT Helpdesk Associate (Desktop Support –Tier 1)

July 2011 –January 2012

• First point of contact for all IT issues of the company. Receives concerns from support line and website. Responsible for providing resolution to incident and service request tickets via different support channels made by internal employees, contractors and external clients. Properly escalate ticket that needs to be handled by a specific workgroup.

• Assesses the severity of an incident. Modifies the impact and urgency of an outage in the ticketing tool in coordination with the resolver group and the Enterprise Command Center. Provides status of an outage in a careful and accurate manner.

• Manages account access for several domains via Active Directory, IBM AS400 Systems, WebBased Tools, Oracle Database, SAP, RSA Authentication Tool and other applications.

• MS Outlook configuration to connect to MS Exchange 2003 and 2010. Provides basic to intermediate troubleshooting in Outlook and assist users regarding their inquiry with its functionalities.

Certification/s

• ITIL Foundation Certificate in IT Service Management Registration Number: 5301191.20375481

• CompTIA CySA+ ce Certification

Candidate ID: COMP001021560097

Expiry: 09/12/2022

• Licensed Professional Teacher

Professional Regulation Commission

Educational Background

Technological University of the Philippines

Master of Arts in Industrial Education Major in Educational Technology (units earned) March 2011- 2012

Philippine Normal University Bachelor of Secondary Education Major in Social Science June 2003- March 2007

Pasay City South High School

1999-2003

Villamor Air Base Elementary School

1993-1999



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