Career Focus

I'm an established property management professional seeking a management position in which to utilize my office management expertise, leadership abilities and team building skills which will benefit a high-performing team environment. I enjoy bringing smiles to the faces of my team by acknowledging and to my residents by making them feel heard. I pride myself on increasing company profits by reaching weekly, monthly and annual financial goals. I look forward to our future success.

Education

Master of Science – Leadership

Embry-Riddle Aeronautical University

Bachelor of Arts – Organizational Management

Warner University

Professional Registrations

Florida Real Estate Sales Associate 2005 – Present

Florida Public Notary 2012 – Present

Affiliations/Organizations

Omicron Psi Honor Society

National Association of Realtors (NARS)

Embry-Riddle Alumni Association

Relevant Experience

Northwood Ravin, LLC

Assistant Property Manager/Leasing 2019 - 2020

Utilization of Onesite property management software to manage resident and prospect digital profiles.

Posted rents, application and admin fees and various income deposits to appropriate accounts and ledgers.

Manage delinquent accounts and turn over past due accounts to collections.

Posted 3 day and 7 day notices to resident doors and via email correspondence

Served as back for leasing consultants to increase leasing activity and meet community goals

Planned, set-up and managed various resident community events in order to maintain occupancy goals and create a sense of community

Participated in social media videos and posts to draw community interest to potential prospects and increase tour traffic.

Created Excel spreadsheets from reports and tracking renewals, move in specials and COVID-19 reports.

Utilization of Knock software to respond to, track and schedule tours for incoming internet and phone leads.

Managed monthly pre-close and close-out process. Checked the accuracy of reports and data to ensure all accounts balanced out for accounting month end.

Served as the liaison between residents and the landlord to resolve resident complaints and give positive feedback on the community.

Provided daily assistance to the Community Manager for various assignments as relating to the needs of the community.

Worked closely with maintenance supervisor and vendors to ensure timely turns of units and the overall cleanliness of the community.

Provided leadership and training to leasing consultants and temporary staff to increase leasing process competencies and file documentation accuracy.

NRP Group, LLC/RAM Partners, LLC 2015 - 2019

Assistant Community Manager/Leasing Consultant

Accounts Receivable management which includes: Yardi system of monthly rent collection and posting to resident ledgers, in house past debt collections and collecting refunds and credit payments from vendors and utility companies.

Initiates the monthly Pre-close functions to ensure all ledgers are in compliance before monthly Close-Out. Assists Community Manager with the monthly Close-Out process and distributes Close-Out reports to the corporate office.

Reviewing prospect application packages for final approval or denial.

Auditing hard files and electronic files to ensure all mandatory documents are included per company standards.

Posting of notices to delinquent residents’ doors and works closely with company attorney for the timely eviction filings and monitoring eviction statuses.

Maintains and distributes the daily, weekly and monthly Daily Activity Reports (DAR) and delinquency reports to property owners and AVP.

Works closely with Maintenance Supervisor to establish unit readiness for move- ins and generate appropriate charges for move out conditions.

Generates and distributes SODA letters to past residents and manages closed files.

Staff Relations includes: managing staff needs in the absence of the Community Manager, lead team meetings, ensure work schedules and time off requests are being met, one-on-one training, resolve conflicts and plans out of office outings in order to foster a team/family atmosphere.

Resident Relations includes: mediating and resolving resident conflicts, planning and implementation of resident events, giving instructions on proper use of gym equipment and outdoor grills, using Rent Café for posting relevant community information of the community social media platforms (Facebook, Google, Instagram) and establishing a sense of community.

Prospect Relations: Answer phone inquiries for community information, schedule appointments for community tours, tour community, answer web inquiries and reply to social media posts (Facebook, Google).

RE/MAX International/RE/MAX Signature 2004 – 2015

Leasing Consultant/Sales Agent

Supervises team of four in the absence of Vice President and Broker.

Liaison between tenants and landlords through email, phone calls and face-to-face meetings.

Responsible for following up on tenant and landlord leads generated through internet marketing campaigns.

Conducted property showings, application and screening processing for potential tenants, ordered leases and assisted tenants with the lease signing process.

Collected and accounted for initial move-in payments of rents, security deposits and application fees.

Coordinated property maintenance requests with property management team and local vendors, ensured properties were move-in ready using inspection tools and property walk-throughs.

Maintained tenant and landlord hard files and digital files within the Propertyware (similar to YARDI) database while maintaining a high level of customer service.

Accountable for adding new rental properties to the company’s portfolio, draft owner packages and assist owners with signing the packages.

Conducted new property inspections, assessed property rental values, recommended repairs and remodeling to the owners for rental readiness.

Participated in inventory of furnished properties, maintained property key logs and key storage.

Kept owners up-to-date with the rental status of their property, answered questions and resolved issues for the owners and provided feedback from property showings.

Negotiated and executed sales contracts as the buyer’s agent and coordinated title companies, mortgage companies and lenders for real estate closings.

Communicated with residential builders for contract processing, home color selections, scheduling walk-throughs and final closings. Maintained buyer and seller files using Microsoft software and inner-office files.

Comprised Comparable Market Analysis (CMA) for seller’s properties and negotiated listing agreements.

Assists buyers with home searches utilizing the Multiple Listing System (MLS) and physical property showing trips.

Worked with local and out-of-state lenders for buyer’s mortgage pre-qualifications and document submissions.

Worked directly with Broker of Record and Managing Broker on real estate projects, new listings and closed transactions.

Coordinates with office personnel for transaction status, new listing input into the MLS, file maintenance and transaction closing procedures.

Skilled in e-mail, internet search engines, personal web-hosting and social media marketing. Utilized Microsoft Office Suite software (Word, Excel, PowerPoint and Publisher).

Highly competent in using scanners, copiers, printers, digital cameras and fax machines to disburse information and create documents.

Intervest Construction, Inc./ICI Homes 2002 – 2004

Corporate Office Customer Relations Assistant

Executed legal documents for municipality recordings (NOC’s and Deeds).

Correlated with the Vice President of Customer Relations and the Closing Coordinator with updating customer databases.

Liaison between several department managers and assisted with new hire training.

Networking with title companies, banking institutions, mortgage companies and real estate agents in order to expedite real estate closings.

Expressed and implemented creative ideas to modify workflow procedures and strong Microsoft application usage (Word, Access and Outlook).

Generated customer correspondence through frequent mailings and multi-line phones to provide informational construction updates and conflict resolution.

Distinguishing Qualifications

Experienced self-starter and a fast-paced learner utilizing information research and computerized databases to assist clients with market conditions and comparisons during the buying, selling and leasing processes.

Strong team leadership and time management skills to ensure timely project management and completion of properties for move-in readiness.

Expert in using mobile/teleworking coupled with professional writing and verbal skills to facilitate contract negotiation, execution and disbursement of documents, and client communication.

Skilled in conflict resolution for internal and external customers.

Contact this candidate