Sarah Niemi

**** * ********* **, *** ***, Mesa AZ 85215 adddsc@r.postjobfree.com 480-***-****

Professional Experience

Independent Aesthetician- March 2016-Present

Multiple locations-Scottsdale, Mesa & Tempe, AZ

●Sales, Booking Appointments, Answering Phones and Emails

●Facials. Microdermabrasion, Dermaplaning, Chemical Peels, Microneedling

●Advertising, Social Media, Invoicing in Quick Books, Accounting

SABRE Expert/Quality Assurance/ARC Reporting -Scottsdale, AZ

Gould Staffing- November 2017-March 2018/Aspire Travel Loyalty Solutions-March 2015-July 2016

●Booking Travel in SABRE

●Answering phone calls & Emails

●Quality Assurance for Agent Phone Monitors

●MS Office

●Quick Books

●Daily, Weekly & Monthly Reporting

●Sort Mail, Stamp Date & Distribute

●File, Send out Invoices & Statements

●Package Supplies

Evolve Skin & Laser/Simplicity Lasers/Spa 810 –March 2014-2015

Laser Tech/Aesthetician- Scottsdale/Glendale, AZ

●Hair Removal using Candela Laser, Photo Facial, Acne on Palomar Laser/Soprano XL Laser

●Scheduling Appointments on Spa-Booker, Front Desk, Answering Phones, Greeting & Filing

●Maintenance of Laser and Zimmer, clean up and Break Down of Room

●Medical Charting, Social Media, Facebook, Twitter & Instagram

Southwest Institute of Natural Aesthetics - January 2013-August 2013

Student Aesthetician/ Laser Tech

●Experienced in IPL Laser Skin Resurfacing (ER-YAG), Skin Tightening (NIR) and Hair Removal

oCompleted a minimum of 40 hours of Laser Didactic

o92 hours in Laser Hair Removal, IPL, Resurfacing and Skin Tightening

●Proficient in Microdermabrasion, Micro-Current and High Frequency Galvanic

●Responsible for patient in-takes, consultations, pre and post-op care, laser options, charting, and management of complications

●Treated 4-6 patients daily of various Fitzpatrick’s using the Soprano XL and the Harmony Lasers

●Consultations and skin analysis; confident in setting expectations, developing customized treatment protocols, educating clients, and recommending appropriate home care regimens to address individual skin care goal

●Generated an average of 90% retail-to-service sales ratio by maximizing cross-selling opportunities and up-selling advanced facial services and products for anti-aging, acne, and sun damage concerns; maintained a 75% clientele re-booking rate

●Regularly attended outside training and enrichment programs such as Skin Scripts, PCA, Image and monthly Arizona Aesthetics Association meetings

Other Experience

American Express Travel - October 1995-June 2012

Travel Counselor/Ticketing Agent 1995-2000

●Responsible for Resolving Problems and Reconciliation of Time-Sensitive Weekly Reports to Government Agencies

●Answered 25-30 Incoming Client Phone Calls Booking Travel Itineraries

●Collaborated with Team for Quarterly Error Reduction Reports

●Supported Hundreds of Corporate Travel Accounts. Tracked Discounts, Evaluated Contracts & SLA’s and Applied Individual Agreements to Ensure Transactions were Accurate

●Monitored Ticket Queues, Quality-Checked Reservations, Issued Tickets, Researched and Resolved Transaction Errors. Compiled & Analyzed Data in Order to Prepare Daily, Weekly & Monthly reports

American Express Travel- 2000-2012

Accounting Clerk I

●Helped Reformulate Voucher Program System to Eliminate $2.5M in Losses for Our Client, Audited and Resolved Issue

●Audited and reconciled an Average of 150+ Transactions Daily to Ensure Pricing & Data Entry were Performed Accurately. Researched & Resolved any Issues to Correct Transaction Price Discrepancies

●Answered 30-40 Calls a Day to Help Resolve Internal Client Issues

●Performed Extensive Data Entry of Ticketing Information into the Database. Tracked & Managed the Accurate Entry of up to a 500 Vouchers a Day

●Proficient in the use of Microsoft Office Suite as well as SABRE, APOLLO, Lotus Notes, Airline Reporting Corporation (ARC), Compass. GMAX and Interactive Agency Reporting (IAR)

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