Paula K. Kerr
Customer Service Specialist
Hard working, energetic, and self-starting Customer Service Specialist who has 10 years of experience working closely with the public. Fast learner and team player who handles stressful situations professionally & effectively. Efficient and detail oriented, even with new tasks. Has exceptional work ethic and is always on time. Courteously communicates with customers and values community safety.
Persuasion & Upselling
Cheerfully greeted clients entering the establishments and determined the nature of their visit.
Receive and respond to customer complaints.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Recommend merchandise or services that will meet customers' needs.
Compute total charges for merchandise or services and shipping charges.
Shift Lead Cashier
Keep records required by government agencies regarding sanitation or food subsidies.
Count money and make bank deposits.
Help customers find the location of products.
Answer customers' questions and provide information on procedures or policies.
Assign duties for staff.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Supervise others and provide on-the-job training.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Offer customers carry-out service at the completion of transactions.
Request information or assistance using paging systems.
Process merchandise returns and exchanges.
Assist customers by providing information and resolving their complaints.
Special Services Associate, The Home Depot, Las Vegas, NV 2/2000 – 9/2018
In House Tech, Advantage Cable Services, Las Vegas, NV. 6/2019 - Present
Valley High School, Escondido, CA General Studies