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Customer Service Front Desk

Miami, FL
May 22, 2020

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Lilianne Abad

Phone: 786-***-****



To worked as Behavioral Health Front Desk, where I can get a lot of experiences in different skills. I want to get the opportunity to demonstrate my experience and knowledge in a progressive company that offers opportunities to progress and develop my skills and knowledge.


•Basic Computer Skills (Excel And Word), Ability to Work Under Pressure,

•Team Player and Motivator, Multi-Tasker.

•Decision Making.



•Adaptability, Communication. Time Management.


World Community Inc. - Behavioral Health. - July 2017 to March-2020.

Front Desk

•Receives all incoming visitors and program participants, and routes them to the proper staff person for services.

•Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.

•Checks program members’ eligibility using PROMISE system at each treatment event.

•Completes initial intake process with all new program members

•Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.

•Maintains updated lists of closed cases and keeps them secure by following agency filing and storage procedures.

•Types reports, inter-office memorandum, labels, and other correspondence.

•Closely manage psychiatrists’ schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.

•Organizes and maintains program and member records.

•Maintains calendar of events and schedules and coordinates appointments for all new therapists and psychiatrists.

•Provides training for volunteer staff.

•Ensures that all office equipment and furniture are maintained in proper working condition. a health, human services and community development organization for program operations.

•Submits check requests to the fiscal department for review and signature by the Clinical Supervisor within the allotted time.

•Duplicates time sheets and submits them to personnel.

•Operates computers programs, like Microsoft Word and Excel.

•Maintains daily log for clinical needs. Responsible all incoming and outgoing faxes for the unit.

University of Miami-Hospital - October 2016 to Junio-2017

Environmental Tech.

•Sanitation and inspection of designated areas

•Training and aiding new employees

•Assist in transporting patients

•Collect water samples from raw, semi-processed, or processed water, industrial wastewater, or water from other sources to assess pollution problems.

Hotel Marriott Residence Inn - July 2006 to April 2015

House Keeping

•Cleaning and Organizing Property

•Customer Service (Attending Guests Needs)

Dolex Dollar Express - August 2006-December 2007

Sales Agent

•Handling Money Transactions

•Customer Service (Informing Customers of Monetary Options)


•Microsoft Office 2016 Intermediate Excel

Working with Data Certification.

Florida Prelicencing Education-Life and Health Insurance 2-15.

•Florida Institute Massage Therapy - Miami, Florida

Massage Therapist - 2009 Certification

•IPUE Félix Varela - Santiago De Cuba, Cuba

High School Diploma - 1998-2001

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