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Loan Customer Care

Location:
Las Vegas, NV
Posted:
May 22, 2020

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Resume:

SKILLS

PROFESSIONAL SUMMARY

LETICIA CLUCK

(H) 702-***-**** • adddnn@r.postjobfree.com • 9729 EDIFICE AVE, LA VEGAS, NV 89117 Desire a Loan Processor position. Offering expertise in providing loan services to the bank's clients using knowledge of loan structures and interest calculations along with the understanding of eligibility verification.

Document scanning

Data entry

Client assessment and analysis

Extremely organized

Team leadership

Interpersonal and written

communication

Materials preparation

Process implementation

Inspection reviews

Strong verbal communication

WORK HISTORY

May 2016 - Jun 2018

Las Vegas, NV

SR.LOAN PROCESSOR / BOFI FEDERAL BANK

Provided support to Loan Officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Reviewed and verified borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings. Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. Upheld complete confidentiality of all submitted information according to release guidelines. Oct 2015 - May 2016

HENDERSON, NV

Loan Processor / PROFICIO BANK

Reviewed financial documents received from customers and checked in compliance with FHA Underwriting norms. Identified best FHA workout solution for customer in case of inability of loan repayment. Reached and interacted with every borrower within assigned timeframe to process loan and collect necessary information. Processed every loan application from beginning stage till final funding. Acquired loan approval in span of 30 days from application date. Complied every Secondary Marketing rules and regulation as needed for loan document closure. Interacted effectively with associates and borrowers in congenial and professional way. Preserved details on prospective loans focusing on customer care, quality, correctness and efficiency.

Dec 2007 - Feb 2014

Las Vegas, NV

Loan Processor / CTIBANK/MORTGAGE

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. Submitted completed packages in a timely manner.

Coordinated closing process with attorneys, title companies and EDUCATION

ADDITIONAL INFORMATION

government clerks.

Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes. Reviewed financial statements and contacted institutions and customers to clarify details.

Handled any conditions sent from underwriting departments. Contacted potential clients to pursue sales and gather funds. Assessed clients' financial situations to develop strategic financial planning solutions.

1981

Huntington Park, CA

High School Diploma in

Huntington Park Senior High School

REFERENCES

ROBERT RUSCA:

MORTGAGE LOAN OFFICER

CONTACT INFO: 714-***-****

MARIA ZAPATA

MANAGER FOR A COLLECTION DEPT

CONTACT INFO:786-448*6495



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