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Employee Relations Sales

Toronto, ON, Canada
May 22, 2020

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Nasrin Taheri

*** ******** *** *, *******, ON, M2K 1B9● Phone: 416-***-****



Fresh graduated from post grad program of Information System-Business Analysis with over 4 years of experience in fast-paced Canadian organization. Aiming to utilize my strong skill set and analytical ability to achieve the goals of your company. Possess a M.A. in Industrial Management and experience in HR domain.

Highlights of Qualifications

Have a post grad degree in Information System-Business Analysis

Have more than 1 years consulting experience

Advanced in English and intermediate in French

Professional in financial concept and well familiar in modeling

Detailed oriented and focus on quantitative skills

Proactive and result oriented to achieve company’s target

Excellent communication skills (written and verbal)

Ability to work independently and as a part of a team even virtually

Ability to work under pressure with prioritization skills

Well experienced in organizing, planning, and managing multiple tasks

Strong in building working relationship in cross-functional group


Proficient in MS outlook, strong in managing multiple calendar and different time zone

Proficient in MS Word, making report from the scratch, and edit them regarding standards

Proficient in MS Excel (VLOOKUP, Pivot Table), working with large and huge spreadsheets

Proficient in MS PowerPoint


Information Systems Business Analysis- George brown college, Toronto, ON, Canada Aug.2019

Job description on my academic project: Product Statement for my project by using theory from BABOK, Determine Project Scope and MVP, Requirement Elicitation by survey, questionnaire, focus group, interview,…, writing Use Case Scenarios that are aligned with Product Decomposition, using technics to draw Business Context Diagram, Customer Journey for using solution, Competitive Analysis, and Business Analysis Plan

M.A, Industrial Management- Islamic Azad University, Tehran, Iran Jun.2010

BSc., Textile Engineering - Yazd University, Yazd, Iran Jan.2006

Professional Experience

Customer Service Representative-National Money Mart, Toronto, ON Jan.2018-Present

Built sustainable relationships and trust with customer accounts through open and interactive communication

Aided clients via both telephone and email

Assisted in resolving client issues concerning business functionality requirements

Followed communication procedures, guidelines and policies

Reported process improvements (company’s KPI)

Sales Associate/Key Holder -Strason Fashions, Toronto, ON Aug.2016-Nov.2017

Trained new staff, suggested ideas of upcoming marketing plans and took part in internal meeting

Team up with colleagues to improve quality of services, and comply with inventory control procedures

Follow and achieve department’s sales goals due to the company’s code of conduct on a monthly basis

Expert in computer job for transferring merchandises, receiving shipments, and closing system

Retail Sales Associate - Sears Canada, Cambridge, ON Oct. 2015- June 2016

Obtained and evaluated all relevant information to handle product and service inquiries

Set up new customer accounts, processed orders, forms, applications and requests

Dealt directly with customers either on the phone, electronically or face to face

HR Officer & Business Analyst - P.O.R Engineering Consulting Co., Iran Aug. 2010-Aug. 2014

Developed and maintained staff and client database

Scheduled all meetings and appointments for director of information technology

Worked closely with the management teams involved to analyze staff requirements to design efficient and effective processes that meet their needs

Answered questions and provided information to staff and management regarding personnel issues, benefits, vacation and HR related concerns according to company procedures and HR policies

Provided support to management with staff training and performance concerns for positive employee relations

Performed data entry to track, monitor and update staff information to maintain accurate company records

Maintained employee files with high degree of accuracy while maintaining confidentiality

Drafted correspondence, letters, documents, presentations and complied data using MS Word and Excel

Insurance Officer-Razi Insurance Co., Tehran, Iran Sept. 2009-July 2010

Obtained information from insured applicants for purpose of settling claim with insurance carrier

Sold life, property, casualty, health, automotive, and other types of insurance with excellent survey

Answered customer questions and provided information about insurance lines and recommended appropriate options to customer needs and budgets which resulted in customer satisfaction

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