R.No. **6, Capitol Tower,
Tecom Dubai, UAE.
Date of birth
March 10, 1996
Visa & Passport
Passport – L8694136-4/2024
Visa – UAE Residence-10/2021
IELTS-British council (2015)-
Employee of the Year (2019)
Turbo Trade Global LLC.
Customer Service Representative with over 3 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Knowledge of product
Microsof office suit
Customer Care Representative- 10/2018 to Present
Turbo Trade Global LLC, SHAMS Sharjah free zone, UAE
Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
Entering customer data and organizing customer interaction logs
Received an average 85% customer satisfaction rating to date, 15% higher than company average
Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations Administrative - 01/2017 to 08/2018
Kathpal Electronics – Jalandhar, India
Delivery scheduling, order tracking and billing
Maintained stock inventory database
Reviewed purchase orders, monitored delivery status and provided customers updates on their orders.
Receptionist - 11/2015 to 12/2016
B4U Saloon – Jalandhar, India
Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
Booking and confirming appointments via phone and email
Processing transactions (cash and credit cards) and issuing receipts.
D.S.S. D Sr. Sec. School (INDIA)
Intermediate (12th): Commerce-2014
MS-Office, Analytics and Data Visualization, Spreadsheets, Social Media, Database Management, Content Management Systems.