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Customer Care Social Media

Location:
Ajman, Ajman Emirate, United Arab Emirates
Salary:
5000AED
Posted:
May 22, 2020

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Resume:

SUJATA PARDEEP

KUMAR

Contact

Address:

R.No. **6, Capitol Tower,

Tecom Dubai, UAE.

Phone:

+971-*********

+971-*********

Email:

adddha@r.postjobfree.com

Date of birth

March 10, 1996

Languages

English

Hindi

Urdu

Punjabi

Visa & Passport

Passport – L8694136-4/2024

Visa – UAE Residence-10/2021

Achievements

IELTS-British council (2015)-

Band 6

Employee of the Year (2019)

Turbo Trade Global LLC.

Summary

Customer Service Representative with over 3 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

Skill Highlights

Zendesk/Talkdesk

Live chat

Knowledge of product

service

Customer service

Microsof office suit

Multiple languages

Typing/Support center

Experience

Customer Care Representative- 10/2018 to Present

Turbo Trade Global LLC, SHAMS Sharjah free zone, UAE

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services

Entering customer data and organizing customer interaction logs

Received an average 85% customer satisfaction rating to date, 15% higher than company average

Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations Administrative - 01/2017 to 08/2018

Kathpal Electronics – Jalandhar, India

Delivery scheduling, order tracking and billing

Maintained stock inventory database

Reviewed purchase orders, monitored delivery status and provided customers updates on their orders.

Receptionist - 11/2015 to 12/2016

B4U Saloon – Jalandhar, India

Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival

Booking and confirming appointments via phone and email

Processing transactions (cash and credit cards) and issuing receipts.

Education

D.S.S. D Sr. Sec. School (INDIA)

Intermediate (12th): Commerce-2014

Matriculation -2012

Computer skills

MS-Office, Analytics and Data Visualization, Spreadsheets, Social Media, Database Management, Content Management Systems.



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