AKSHAY KHANNA

Hospitality professional with ** years of experience in Operations, Quality Assurance and L&D verticals. An Enthusiastic, Continuous Learner, a Motivator and a problem solver with strong Integrity & an attitude of making difference to employees and organization.

OBJECTIVE: A leadership role with the potential to deliver quality and creativity.

CERTIFICATIONS & ACHIEVEMENTS:

6 σ Black Belt (Trained), 6 σ Green Belt (Certified) & LEAN (Trained).

Black Belt project (Leader) resulted in revenue generation of 16 Lacs p.m.

Guided ITC The Maratha to top the ‘Kaizen’ competition in the ITC-WG, for 3 years in a row.

Several process improvements mentored resulted in becoming the Brand SOP’s.

Trained & Certified in courses such as ‘Train The Trainer’, ‘Leadership Grid’, ‘Food Safety’,

‘Transcendental Meditation’, ‘Brand Management’ and ‘Leadership Values’.

PROFESSIONAL EXPERIENCE:

Independent Consultant, Mumbai Nov. 19 till now

Helping hospitality brands Create, Roll-out, and Enhance their operations.

Enhanced GSS by focussing on 'Predictable' as well as 'Unpredictable' elements

Set up 3 restaurants across cities, under different themes and cuisines.

Trained the Operations team and Leadership on Brand Values.

Set up the Training cycle for F.O.H and B.O.H team, with audits.

Impresario Entertainment & Hospitality Pvt. Ltd., Mumbai Aug. 16 to Oct. 19

Head-Training for the Iconic trend setting restaurant brands like Social, Mocha & Smoke House Deli

Conceptualized and implemented LMS and E-Learning for all levels.

Set-up robust New Hire Induction, Pre-opening and Brand-specific training.

Implemented the Food safety standard and Trained Chefs, Food Handlers on the same.

Set up the 3rd wave coffee brand ‘Roasted Today’.

Identified TNA & Initiated training across all levels of management to enhance skills.

Designed training programs and set-up the Training department.

Created the ‘Buddy Program’ and conducted ‘Train the Trainer’ for all brands.

Coffee Day Global Pvt. Ltd. (Café Coffee Day), Mumbai May 16 to Aug. 16

Sr. Manager – Learning & Development (Maharashtra & Gujarat)

Successfully launched ‘Fresh Assembly’ with rave reviews from customers.

Initiated Customer-centric trainings and Enhanced Coffee Quality in 180 plus cafés.

JSM Corporation, Mumbai Feb. 14 to Apr. 16

Regional Training Manager for brands like Hard Rock Café, California Pizza Kitchen, Asilo & Shiro.

Led Training Interventions across outlets in Mumbai, New Delhi, Gurgaon & Pune.

Streamlined Learning activities at Certified Learning Centers of HRC, CPK & TBK.

Mentored the Managers & Associates engaged in their IDP respectively.

Enhanced the audit quality and qualitative feedback from Mystery Shoppers.

Conducted the New Hire Orientation & Refresher courses.

Initiated key EE activities such as Exit Analysis, REX report and On-boarding.

Training Manager, The Orchid Ecotel Hotel, Mumbai Apr. 11 - Sept. 13

L& D Manager for the key hotels of KHIL Group - Orchid Mumbai & VITS Mumbai.

Trained MT’s & HOT’s on both operational excellence & Leadership Competencies.

Refined the Guest Feedback mechanism, resulting in Enhanced guest feedback scores.

Initiated SOP audits, HOD Training resulting in enhanced service standards.

Manager – Six Sigma, ITC Maratha (ITC Hotels Division) June 07 - Sept. 10

Manager Wow Express (LEAN Six Sigma) at ITC Hotel The Maratha, Mumbai

Completed 02 BB & 02 GB projects at the unit resulting in benefits up to Rs. 66 Lacs.

Conducted & Shadowed GB workshops & refresher sessions.

Mentored several process improvements using DMAIC, LEAN, JUST – Do – IT.

Drove Change management through Kaizen Competitions for associates.

Mentored Quality circles to focus on 'Defect identification & elimination' to resolve guest complaints, thereby resulting in enhanced GSS scores from 89% to 91.4%.

Restaurant Manager, Hotel Leela Kempinski, Mumbai. June 03 - Feb. 07

Manager of the ‘Best Chinese restaurant in North Mumbai, THE GREAT WALL’

Responsible for preparing budgets, Guest Experience, SOP’s, Training modules, Promotion through Food Festivals, Cost Management & Inventory Control.

Member of the pre-opening team of CITRUS, the all-day dining Restaurant.

Responsible for managing operations, Menu designing, planning and successful execution of Promotional Events, creating the SOP’s for the all-day dining restaurant.

Catering Manager, Kamalsons Caterers, New Delhi May 99 - Feb. 02

Catering Manager.

Responsible for Menu Planning, Outdoor Caterings, Recruitment, and Yield Management.

Banquet Sales Assistant, Bharat Hotels, New Delhi June 98 - Mar. 99

Banquet Sales Assistant, Hotel Inter – Continental, New Delhi.

Successfully acquired and developed corporate clientele for Conferences & Banqueting.

PROFESSIONAL INTERNSHIPS: 11 Months

Intern (Food & Beverage Department) Sept. 02 - Feb. 03

Hotel Ambassador (Concorde Group), Paris, France.

Directly shadowed & managed the Coffee Shop, Banquet & IRD operations in the hotel.

Auberge Du Père Bise (Michelin 1-star Restaurant), Annecy, France.

Assisted Maître D’hôtel in the restaurant operation for the Michelin 1-star restaurant.

Industrial Trainee, Hilton Group of Hotels, New Delhi May 96 - Sept. 96

Gained comprehensive knowledge of the functioning of a hospitality organization.

EDUCATIONAL QUALIFICATIONS:

PGDBA from Welingkar’s Institute of Management July 11 - Feb. 14

Successfully completed PGDBA in HR securing 70%.

MBA in Hotel and Tourism Management, Institut Vatel, Nimes Mar. 02 - Mar. 03

Stood 2nd (73.55%) in the international Master’s batch.

Diploma in Hotel Management and Catering Technology July 95 - May 98

3-year diploma from IHM Chandigarh, Under Min. of Tourism, Govt. of India.

Personal Details

Date of Birth: 01st Feb. 1978. : +91-982*******

: adddec@r.postjobfree.com / adddec@r.postjobfree.com

: https://in.linkedin.com/in/akshaykhanna78

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