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Manager Customer Service

Location:
Jacksonville, FL
Posted:
May 22, 2020

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Resume:

Marvin Wilson

***** ****** *****, *., ************, FL 32218

704-***-**** / adddag@r.postjobfree.com

SUMMARY: Trained in Business Administration with 4+ years of supervisory experience; Respected leader with the proven ability to train and develop employees, adapt to any situation and use strategic thinking to accomplish the task at hand. I’m known for my expertise in prioritizing and organizing deadlines to accomplish the most pertinent task first. I’m eager to begin my new career and excited to make a positive and immediate impact as part of your successful team.

SKILLS / TRAINING:

Business Administration

Problem Solving and Strategic Thinking

Business Communications and Professionalism

Leadership Skills

Business Software Applications

Strategic Planning and Adaptability

Accounting and Marketing

Organizational Skills

EXPERIENCE:

GNC November 2019 – Present Jacksonville, FL

Manager

Responsible for hiring, training, reviewing and terminating employees

Manage work schedules within established budgets for optimal store coverage

Manage the store’s inventory with GNC guidelines; receive, check, and shelve all merchandise orders

Manage operations, staffing, and sales/ profit goals of assigned stores

Sales Associate (Promoted to Manager, December 2019)

Supervised cashiers, register transactions, floor sales, and customer service issue escalations

Answered product and service-related questions and provided outstanding customer service

U.S. Army

Supervisor July 2017 – November 2019 Fort Stewart, GA

Manage and train personnel in becoming 100% proficient in their assigned tasks

Successfully supervise and support 15 personnel

Ensure personnel job knowledge and expertise are above expectations

Operations Supervisor October 2016 – June 2017 Fort Campbell, KY

Planned and organized company events to ensure the company’s logistics performed effectively and efficiently

Supervised 5 employees and trained them to become better leaders and to improve their overall work ethic

Maintained equipment and vehicles worth millions of dollars, in order to optimize operations

Database Specialist June 2013 – September 2016 Fort Campbell, KY

Coordinated with database supervisors to implement troubleshooting procedures and ensure software performance

Trained 10 personnel to broaden their job knowledge and enhance their career progression

Tested to the score of 93% in a job knowledge-based assessment

EDUCATION:

Martinsburg College 2019 Jacksonville, FL

Business Administration Program

Military Education 2017 Fort Campbell, KY

Army Oli and Analysis Program

Self-Structured Development 2014

Support team members in promoting organizational goals / Utilize effective communication and interpersonal skills

Apply strategies of critical thinking to develop solutions / Provide support to members



Contact this candidate