K.S. WASHINGTON, PMP

addd8l@r.postjobfree.com 601-***-****

SUMMARY

Client facing PMO/APO leader skilled in client contract negotiations, project management and

management consulting

Experience in managing multi-site teams and operations

Manages financial analysis; ensuring integrity and completeness of financial reports

Manages the delivery of solutions consistent with the organization’s direction

Manages highly motivated teams with superior customer service orientation

Manages complex customized software and “Out of the Box” deployments

Manages infrastructure, cloud based, big data, APIs, client server, web strategies and

middleware development

Experience in managing projects in Telecom, Insurance, Finance, Entertainment, Marketing, Retail,

Travel and Pharmaceuticals arenas

PROFESSIONAL EXPERIENCE

Sr. Project Manager Alpharetta, GA 11/2019 – Present

Wipro Inc.

Customer Engagement Product Implementation

Manages the digital transformation and migration of Financial clients from 2 Legacy Credit Card processing platforms to a web base platform.

Manages all aspects of the projects from initiation to delivery resulting in the projects being completed on time and with quality.

Conducts project meetings, and prepares regular reports to communicate the status of the project within and beyond the project team.

Works with Internal and External stakeholders, identifies and establishes priorities, allocates tasks, and coordinates project staff to meet project targets and milestones to ensure projects are delivered to the internal and/or external client’s satisfaction.

Mentors and guide less experienced project managers with the creation and management of project plans.

Sr. Infrastructure Project Management (Consultant) Atlanta, GA 10/2019 – 11/2019

Collabera/ SunTrust

Enterprise Infrastructure Services PMO

Served as single point of contact for infrastructure and network projects, issue resolution, and assistance with project scheduling, interview scheduling, and dissemination of communications.

Managed end-user communication and delivery per the Project schedule.

Executed Change Management processes and Release plans/schedules across multiple teams

Director of Technical Project Management Irving, TX 04/2019 – 05/2019

Epsilon

Delivery Technology

Managed CRM solution builds.

Identified effective and appropriate PM methodologies based on project scope and complexity.

Mentored other development team members.

Managed staff (including direct, indirect, and matrixed) and project timelines.

Selected, developed and evaluated personnel ensuring efficient operation of functions.

Held associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness.

Communicated effectively with upper management, and synthesize relevant information on key milestones, success criteria, and risks.

Recognized and managed new business opportunities.

Interacted with customers, coach analysts and developers, and influenced peers and management.

Global Solutions Delivery Program Manager Atlanta, GA 09/2017 – 04/2019

Travelport Inc.

Airline Commerce Technology (ACT)

Reported metrics for measuring key program deliverables between Travelport and Delta Air Lines.

Managed multiple Agile development teams for development engagements.

Maintained awareness of emerging technologies and project management techniques.

Advocated and complies with the Travelport End to End Delivery Model to enforce standards and best practices within the program that are focused on cost savings, high performance, high reliability, quality of user experience and architectural alignment of solutions.

Managed migration from legacy ticketing system to Service Now.

Responsible for over 200 reports that consist of Contractors, Developers, Business Analysts, Project and General Managers.

Performed and responsible for employee interviews, performance reviews, terminations and system access.

Responsible for estimations, sourcing, budgeting, scheduling, forecasting, QA management, production implementation, risk management and regulatory requirements.

Provided leadership to team members under complex and matrix management conditions.

Utilized Technology PMO Tools (Investment Framework, PPM, TEP, EMP) for managing projects.

Managed ACT Delivery for Delta Airlines Disaster Recovery (DR) strategy, Infrastructure migrations and updates, Proof of Concepts (POCs) and software development engagements.

Sr. Technical Program Project Manager (Consultant) Atlanta, GA 09/2016 – 05/2017

TekSystems/AT&T Mobility

Software Development & Engineering

Managed projects within Java/Oracle environments delivering software, Cloud and API development projects of 5-50 applications and budgets ranging from 1M to 7M.

Managed financial reporting and budget responsibilities including financial reporting presentations to leadership.

Managed Scope of Program and Projects.

Managed projects from kickoff to deployment.

Served as Scrum Master for various Agile Scrums teams supporting API platform development solutions for Internal and External Clients.

Sr. Project Manager Atlanta, GA 01/2012 – 08/2016

Teradata Inc.

Professional Services

Managed offer development, created Statement of Works, supported contract negotiations and pre-contract management reviews.

Served as Scrum Master for Agile development projects.

Managed complex CRM, data warehousing, SAAS (Software as a Service) and cloud base solution engagements using Agile and Waterfall methodologies.

Managed all project documentation.

Managed project deliverables from onshore, offshore and subcontractor resources to ensure on time and on budget delivery.

Managed all change requests and client expectations across multiple lines of business.

Created new PMO processes and procedural improvements.

Mentored and trained new project managers on tools, processes and procedures.

Provided performance reviews for project team members.

Created and prepared Professional Service metrics for VP of Professional Services.

Managed program and project budgets and defined program and project objectives.

Worked closely with clients managing Data Center changes.

Managed change requests, including development, negotiations and implementation within the project scope.

Supported the sales team in opportunity identification, customer presentations and customer relationship building.

Project Manager (Consultant) Atlanta, GA 08/2011 – 11/2011

IBM Global Services/AT&T ADM Account

Managed project plans and scope for development and deployment.

Prepared and reviewed project assets for Project Audits.

Developed, documented, and maintained business system procedures associated with new systems or system enhancements.

Sr. Project/Program Manager (Consultant) Atlanta, GA 05/2007 – 05/2011

MDI/Accenture/AT&T Mobility Account

Managed client’s program goals and roadmap.

Managed vendors and offshore suppliers responsible for the development, design, test case creation and QA execution.

Lead lessons learned during post mortem activities.

Produced reports, presentations and best practices for new and existing products and services.

Managed project risks, issues and resolutions for application and software integration projects.

Served as the Client Relationship Manager for Internal, eCommerce, Retail, Resellers and Telco clients.

Managed one or more medium to large complex wireless programs and projects using the Software Development Lifecycle (SDLC) or appropriate IT methodology and track multiple related projects.

Conduct program/project planning, cost estimates, scheduling, coordinating, tracking, monitoring, evaluating and directing project/program activities throughout the life cycle.

Responsible for reporting business metrics to company executives and project teams for strategy, process improvement and mitigation purposes.

Project Manager (Consultant) Atlanta, GA 09/2006 – 05/2007

Horizon Technology Corp. / Munich American Reinsurance

Project Manager Atlanta, GA 09/2004 – 05/2006

BellSouth Long Distance

Project Manager (Consultant) Clinton, MS 04/2004 – 08/2004

Comsys / Verizon Business Inc.

Project Manager/Business Analyst (Consultant) Alpharetta, GA 05/2003 – 03/2004

Bluesuit Consulting / Axis US Property & Casualty Insurance

Project Manager/Business Analyst Clinton, MS 09/1995 – 12/2002

Verizon Business (formerly MCI Inc.)

EDUCATION/CERTIFICATIONS

In Progress Certified Professional Scrum Master I

09/2018 Certified Aglie SAFe Product Owner/Product Manager

07/2018 Certified SAFe Agilist

09/2008 Certified Six Sigma Greenbelt

03/2007 Certified Project Management Professional

09/2006 Master Certification, Project Management, Villanova University

12/1997 Bachelor of Science Jackson State University, Jackson, Mississippi

TECHNICAL SKILLS

Jira, Confluence, CA Agile Central, Service Now, CA Identity and Asset Management application, Salesforce, Oracle NetSuite PSA, MS Dynamics CRM, Virtual Machines (VMs) concepts, Oracle DBs, TPF Platforms, SourceSafe, SharePoint, HTML, MS Azure Cloud, Amazon Web Services, MicroSoft Office Suite of Products, Quality Center, Engineering Industry Capability Maturity Model (SEI CMM) Development Model, ITIL Framework

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