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Customer Care Service

Birmingham, AL
May 23, 2020

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Brandy Whitley Cardwell

Mobile Phone: 205-***-****



I am looking for a career that will allow me to use the skills that I have developed over the years. I would like a position that would allow me to grow and develop new skills.


Accounts Payable / Bookkeeping /Admin

March 2006 – November 2019

Application Software Inc Birmingham, AL

Administrative/Bookkeeping/Accounts Payable

Maintain the accounts payable for both our company and a subset of our company based out of another office. Took over as the only person handling the accounts payable in 2011.

Provide IT support both via phone and by remotely logging into their computer.

Key and print both payroll checks and reports for five companies. The largest of which, has approximately 2000 employees.

Print and ship all paper documents for one of our customers. This includes work orders, bills, and all other monthly, quarterly and yearly reports.

Assist in the maintenance of inventory for the company, which includes numerous custom forms which are needed for the primary client.

Assist in the accounts receivable as needed.

Prepare all bank deposits and make sure that the bank ledger is up to date reflects all transactions, both AP and AR.

Assist programmers by taking their notes and using them to make workable instructions to allow both myself and others to program new servers that are shipped out to our customers.

Prepare month end paperwork for both the accountant and the president of the company.

Assisted with the shut down and closing of the company.

Customer Care / Billing

June 2004 - February 2006

ITCDeltaCom Arab, AL

Telecommunications Services

Troubleshoot billing problems and go over statements in detail with clients.

Answer high volume phone line, process payments, refunds, credits, process disconnects and open repair tickets as needed.

Act as a liaison between the sales field and the customer.

When I left I was in training to become lead agent, in order to assist other agents with difficult customers or problematic situations..

Insurance Claims Processor

August 2000 - November 2002

Shelby Vesta Insurance Companies Birmingham, AL

Answer an incoming customer service telephone line and direct the call to the person or department that can best assist the client.

Log in information from clients regarding details of accidents.

Prepare both mail and hard claim files to be scanned into the computer, as well as organizing recorded and photographed information.

Prepare and mail customer satisfaction surveys to clients whose claims have come to a close. Upon return of the customer satisfaction surveys, create a spreadsheet for the director of both the homeowners and the auto department, which reflects the clients views on their staff.


Some College Coursework Completed, Elementary Education with a Math Minor,

1997 – 1999

University Of Montevallo Montevallo, AL

High School or equivalent, Advanced Diploma with a Business Emphasis,

1993 - 1997

Arab High School Arab, AL

Worked in a co-op position for the last two years of high school.


Available upon request.

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