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Customer Service Manager

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
May 23, 2020

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Resume:

NAME : MOHAMMED Z. ALF ABOU

ADRESS :financial center,DUBAI UAE

TEL :050*******

DATE OF BIRTH : may 03,1993

PROFESSIONAL PROFILE

•PROFESSIONAL SUMMARY :

Reliable bartender with a decade of professional experience serving drinks at multiple bars. Proven track record of success satisfying customers and serving drinks quickly and accurate- ly. Experienced in management and leading a bartending team to fill all customer orders. Administrative knowledge of bar op- erations. A candidate who combines excellent organization with strong multitasking and customer service skills, while prioritiz- ing communication with customers as well as other staff.

•Skills

Excellent customer service skills and extensive profes- sional communication experience – Experience in retail, handling money responsibly and counting change accu- rately – Organized and talented multitasker – Strong administrative abilities and familiar filling out reports on daily earnings – Management and leadership experi- ence

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•ACHIEVEMENTS IN BARTENDING

•Reorganized the beverages section which increased its efficiency by 40%

•Launched a new cocktail recipe which became a sign of bars

•Enhanced customer satisfactions level by 30% through demonstration of professional and courteous bartending services. LANGUAGES:

•ENGLISH :fluent written and spoken

•FRENCH :fluent written and spoken.

•PROFESSIONAL EXPERIENCE

•OCTOBER 2017 - PRESENT SENIOR BARTENDER (PRAIA RESTAURANT AND LOUNGE FIVE HOTEL) PALM JUMEIRAH DUBAI, UAE

•Job responsibilities :Assisting the Bar manager in or- dering items, weekly or monthly stock takes, staff rota as well as ensuring our guests receive the highest quality of services, supervise the operation of the bar and ensure that staffs are fulfilling their duties to the best of their abilities as well as providing excellent customer service, main- tain high standards of hygiene, health and safety .

•JANUARY 2014 –SEPTEMBER 2017 :BARTENDER(MINT LEAF OF LONDON) DIFC ; DUBAI (UAE)

•Took drink orders and filled them quickly without error

•Rotated inventory and kept track of stock, making recommendations

•for ordering

•Aided head bartender in administrative tasks and report creation

•Developed relationship with regular customers while encouraging oth- ers to become return customers through excellent customer service

•Kept track of tabs accurately and handled money responsibly Provided change accurately

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•APRIL 2013-DECEMBER2013. :JUNIOR BARTENDER (ZINC DUBAI)

•Developed foundational bartending skills by shadowing head bartender closely and observing carefully.

•Practiced entire drink catalogue daily, refining technique until met with head bartender approval.

•Interacted with customers professionally and put interpersonal communica- tion skills into practice to build relationships.

•Provided excellent customer service to all guests at all times, paying special attention to accurately filling drink orders

•JANUARY 2012-JANUARY 2013 : bar back ( CAVALLIi club, Dubai-UAE)

•Job responsibilities :assisting the bartender in bar setting, Familiarize yourself with the menu and recommend

Drinks and wines when taking orders; clear used

Glasses and keep the bar counter clean at all time. Communicate effectively and timely with all team

Members regarding procedural changes and

Up-coming events.

•JULY20011-DECEMBER2011. :BARISTA (CAFFE TRIESTE DUBAI)

•Job responsibilities :strong coffee making skills

(all kind of trend in the coffee world)

•JANUARY 2011-JUNE 2011. :FOOD AND BEVERAGE RUNNER(PRIVILEGE NIGHT CLUB LOME-TOGO)

•Job responsibilities :assisting the waiters in serving food and drinks, Cleaning tables and giving customers total satisfaction

•JULY 2010 –MAY 2011 :lobby host(palm beach hotel) Lome,Togo

•Job responsibilities :welcoming and escorting the guest to hotel room. PAGE 3

•EDUCATION

•1995-2002 :Secondary school of LOME ( lome- TOGO)

•2002-2005 : Hotel management and Hospitality (lome -TOGO)

•2005-2009 :Economics, Finance and Management University of TOGO

•HIGH SCHOOL DIPLOMA

•ADDITIONAL STRENGTHS

•SOFTWARE Computer: MS WORDS,EXCEL, POWERPOINT AND BAR

•Employee of the month multiple times

•Strong numeracy skills

•excellent sales skills and ability to meet or exceed performance standard.

•excellent customer service, communication as well as presentation,

•TRAINING COMPLETED

•Basic bartending training(February 2013-may 2013)

•Hospitality and safety training(September 2011-January 2012) Hobbies and Interests

Whenever I have the chance, I enjoy traveling and immersing myself in cultures different than my own, thus developing my interpersonal com- munication skills. I stay fit by running daily and playing basketball. I also volunteer my time in a biannual charity event. I hereby certify that the above information is true and correct to the best Of my knowledge, ability and belief.

MOHAMMED Z. ALFA ABOU

APPLICANT.

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