Address: Dom-Inno Abrigo, Flat # A- 4
Position Applying For: Food & Beverage Server
Many years of experience as a Restaurant Supervisor / Server is now looking forward to obtain a position in a progressive environment which will challenge and utilize my ability.
Exceptional Interpersonal Communication, Customer Focused, Skilled Trainer, Effective Workflow Management, Excellent Time Management, Adherence To High Customer Service Standards, Effective Problem Solver, Inventory Control, Microsoft Outlook, Word And Excel, And Exceptional Telephone Etiquette.
JANUARY 2010 –Current Restaurant Supervisor
Dang De Lion Restaurant
400, New Eskaton Road, Dhaka-1000
Provide personalized and exceptional guest service at every given opportunity.
Meeting established up-selling and sales goals.
Ensure the outlets are fully operational in terms of both quality and sufficient staffing to service guests.
Responsible for scheduling of the outlets team members under the supervision of the Food & Beverage Manager.
Responsible for daily payroll of department, disbursement of gratuities, the monitoring labor cost and maintaining staffing levels in accordance to budget under the supervision of the Food & Beverage Manager.
Responsible for maintaining inventories, adequate par levels and purchasing of necessary product under the supervision of the Food & Beverage Manager.
JUNE 2009 – OCTOBER 2009 Food and Beverage Server
The Reefs Hotel
56 South Shore Road, Southampton SN 02, Bermuda
Responsible for offering friendly and efficient services to hotel guests
Process guests’ orders to ensure that all items are prepared and served promptly
Assists in setup and clear down of the front and back of cafe/restaurant operations
Ensure food safety regulations are followed as according to hotel policy
Promote and sell our range of food and beverage items and products to walk-in customers
Attending to customers’ needs and inquiries
JULY 1998 - JANUARY 2006 Senior Waiter
Elbow Beach Hotel, A Mandarin Oriental Hotel Group # 60, South Shore Road, Paget PG 04, Bermuda
Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Have full knowledge of beverage lists and promotions
Have full knowledge of all menu items, garnishes, contents and preparation methods
Follow all safety and sanitation policies when handling food and beverage
OCTOBER 1997 - MAY 1998 Waiter
The Bombay (An Indian Restaurant)
75 Reid Street East, Hamilton HM LX, Bermuda
OCTOBER 1990 - APRIL 1997 Food & Beverage Captain
The Regency Inter-Continental Hotel Bahrain.
King Faisal Highway, P.O.Box-777, Manama, Bahrain
Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions
Performs duties common to all captains or waiters and other duties as may be assigned.
Maintains proper records of sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
Monitors and supervises service flow in the restaurant.
Ensure good general appearance and maintenance of restaurant working areas.
Ensure adequate supplies of materials, and requisition for general supplies.
Attends to guest complaints, requests or inquiries regarding food and services
1989 JULY - 1990 MAY Waiter
Abu-Dhabi Inter-Continental Hotel
P.O.Box-4171, Abu-Dhabi, UAE
1982 OCTOBER – 1985 OCTOBER Waiter
Muscat Inter-Continental Hotel
P.O.Box-7398, Muttrah, Sultanate of Oman
TRAINING AND COURSES
Wine & Spirit Education Trust Certificate, London
Suggestive Selling Course
Guest Courtesy Training
Fire Fighting Training
Handling Guest Complain Seminar
Micro’s POS System Training
Higher Secondary Certificate Examination in the Dhaka Board-1980
Secondary School Certificate Examination in the Dhaka Board- 1978
Lee Richardson / Restaurant Manager, Wahoo’s Bistro & Patio
St. David’s, St. George’s, Bermuda
Former Maitre’D, Elbow Beach Hotel, Bermuda
Cell Phone: +441-***-****
Andrea Haffar / Director of Human Resources, Rosewood Tucker’s Point, Bermuda
Former Director of Human Resources, Elbow Beach Hotel, Bermuda
Fluent: English, Bengali, Hindi,
Basic: French, Arabic.