MEGHLAL MONDAL

E-mail: addd4a@r.postjobfree.com

Address: Dom-Inno Abrigo, Flat # A- 4

**, **** *****, *** *******

Dhaka-1000, Bangladesh.

Cell: (88-018********

Residence: (880*-***-****

Position Applying For: Food & Beverage Server

SUMMARY

Many years of experience as a Restaurant Supervisor / Server is now looking forward to obtain a position in a progressive environment which will challenge and utilize my ability.

SKILLS

Exceptional Interpersonal Communication, Customer Focused, Skilled Trainer, Effective Workflow Management, Excellent Time Management, Adherence To High Customer Service Standards, Effective Problem Solver, Inventory Control, Microsoft Outlook, Word And Excel, And Exceptional Telephone Etiquette.

Work Experience

JANUARY 2010 –Current Restaurant Supervisor

Dang De Lion Restaurant

400, New Eskaton Road, Dhaka-1000

Responsibilities:

Provide personalized and exceptional guest service at every given opportunity.

Meeting established up-selling and sales goals.

Ensure the outlets are fully operational in terms of both quality and sufficient staffing to service guests.

Responsible for scheduling of the outlets team members under the supervision of the Food & Beverage Manager.

Responsible for daily payroll of department, disbursement of gratuities, the monitoring labor cost and maintaining staffing levels in accordance to budget under the supervision of the Food & Beverage Manager.

Responsible for maintaining inventories, adequate par levels and purchasing of necessary product under the supervision of the Food & Beverage Manager.

JUNE 2009 – OCTOBER 2009 Food and Beverage Server

The Reefs Hotel

56 South Shore Road, Southampton SN 02, Bermuda

Responsibilities:

Responsible for offering friendly and efficient services to hotel guests

Process guests’ orders to ensure that all items are prepared and served promptly

Assists in setup and clear down of the front and back of cafe/restaurant operations

Ensure food safety regulations are followed as according to hotel policy

Promote and sell our range of food and beverage items and products to walk-in customers

Attending to customers’ needs and inquiries

JULY 1998 - JANUARY 2006 Senior Waiter

Elbow Beach Hotel, A Mandarin Oriental Hotel Group # 60, South Shore Road, Paget PG 04, Bermuda

Responsibilities:

Consistently offer professional, friendly and engaging service

Assist guests regarding menu items in an informative and helpful way

Follow outlet policies, procedures and service standards

Have full knowledge of beverage lists and promotions

Have full knowledge of all menu items, garnishes, contents and preparation methods

Follow all safety and sanitation policies when handling food and beverage

OCTOBER 1997 - MAY 1998 Waiter

The Bombay (An Indian Restaurant)

75 Reid Street East, Hamilton HM LX, Bermuda

OCTOBER 1990 - APRIL 1997 Food & Beverage Captain

The Regency Inter-Continental Hotel Bahrain.

King Faisal Highway, P.O.Box-777, Manama, Bahrain

Responsibilities:

Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions

Performs duties common to all captains or waiters and other duties as may be assigned.

Maintains proper records of sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

Monitors and supervises service flow in the restaurant.

Ensure good general appearance and maintenance of restaurant working areas.

Ensure adequate supplies of materials, and requisition for general supplies.

Attends to guest complaints, requests or inquiries regarding food and services

1989 JULY - 1990 MAY Waiter

Abu-Dhabi Inter-Continental Hotel

P.O.Box-4171, Abu-Dhabi, UAE

1982 OCTOBER – 1985 OCTOBER Waiter

Muscat Inter-Continental Hotel

P.O.Box-7398, Muttrah, Sultanate of Oman

TRAINING AND COURSES

Wine & Spirit Education Trust Certificate, London

Suggestive Selling Course

Guest Courtesy Training

Fire Fighting Training

Handling Guest Complain Seminar

Micro’s POS System Training

EDUCATION

Higher Secondary Certificate Examination in the Dhaka Board-1980

Secondary School Certificate Examination in the Dhaka Board- 1978

REFERENCES:

Lee Richardson / Restaurant Manager, Wahoo’s Bistro & Patio

St. David’s, St. George’s, Bermuda

Former Maitre’D, Elbow Beach Hotel, Bermuda

Cell Phone: +441-***-****

Andrea Haffar / Director of Human Resources, Rosewood Tucker’s Point, Bermuda

Phone: +441-***-****

Former Director of Human Resources, Elbow Beach Hotel, Bermuda

LANGUAGES

Fluent: English, Bengali, Hindi,

Basic: French, Arabic.

MEGHLAL MONDAL

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