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Customer Service Accounting

Denver, CO
May 23, 2020

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Carol Keefer

**** *, ******* **. *** ***

Denver, CO 80222

Home and Mobile: 303-***-****

Work Experience

Accounting Specialist June 2006 to July 2015

Cherry Creek Mortgage Company, Inc. Greenwood Village, CO

Deposit Preparation, Cash and Credit Card Processing, Accounts Receivable and Collections, Loan Servicing, Billing and Escrow Statements, Process Invoices, Sales & Use Tax, General Ledger Account Reconciliation, MS Windows, MS Outlook, MS Word, MS Excel, Intuit, Oracle

I started as a temp-to-hire performing Loan Servicing and Collections.

I took on Payment Processing of checks and credit card payments.

I researched billing problems and reconciled borrower payment histories.

The payment processing also included a tracking system for borrower payments that were forwarded as well as asking for payments that erroneously paid to the wrong mortgage servicer instead of Cherry Creek Mortgage where they were due.

I designed, prepared, and distributed Escrow Disclosure Statements.

I learned Escrow Analysis based on Times Series Forecasting in order to predict escrow shortages at the loan level. All the Escrow payments and withdrawals occurred from one General Ledger Account which I reconciled and reported to borrowers at the time the loan was service-released.

I made escrow withdrawals and paid Mortgage Insurance (MI) payments, Home Insurance, and Property Tax Payments for borrowers. I reconciled MI vendor statements and FHA HUD statements.

I was part of a Cash Reconciliation team that reconciled Cash accounts during month-end close.

I reconciled closing wires with an overage or shortage after the closing was complete. Title checks went into a Miscellaneous deposit that I coded and prepared.

I implemented the Dodd-Frank Wall Street Reform Act Servicing Rules that went effect in 2014 until the time that I left Cherry Creek Mortgage in 2015 that required transparency to borrowers and oversight of a mortgage sub-servicer.

Collections Specialist Nov 2004 to Jan 2006

Collection Company of America, Inc. Denver, CO

Third-Party Collections from an Inbound/Outbound Call Center with Dialer

Skip-Trace Account Information

Asset Verification

Negotiate Successful Payment Outcomes

MS Windows, MS Outlook, MS Word, MS Excel, Proprietary Software

Airport Passenger Services Representative Feb 2002 to Jul 2004

City & County of Denver at DIA Denver, CO

Guest Communications at DIA Paging & Information Center

Guest Services at the info booths in the Concourses & as assigned

Recent Contract Work Experience

Invoicing Specialist for Ajilon (Graebel Companies) May 2019 to Jan 2020

Invoice Processing, Billing, Data Entry, Microsoft Dynamics, Microsoft Office

Accounts Receivable Specialist for Accountemps (iN2L) Feb 2019 to May 2019

Cash Application, Billing and Accounts Receivable, Problem Research & Resolution

Customer Service, Business-to-Business Collections, Quickbooks, MS Excel

Accounting Clerk for Accounting Principals (B&B Blending, LLC) May 2018 to Jan 2019

Process and Post AP Invoices, Prepare AP Checks and Wire Transfers, 3-Way Match

Post Cash and Credit Card Payments, Inventory Reconciliation, SAP, MS Excel

Accounts Receivable Specialist (Miles Partnership) Aug 2017 to March 2018

Business-to-Business Collections, Billing and Accounts Receivable, NetSuite Cash & AR, Customer Maintenance, Customer Service, MS Excel, MS Word

Credit & Collections for Accountemps (Cummins) Sep 2016 to July 2017

Accounts Receivable, Credit Management & B2B Collections, Dispute Resolution

MS Windows, MS Excel, Oracle, Dun & Bradstreet Risk Management, MS Office

Credit & Collections for Accountemps (MFCP, Inc) Feb 2016 to Jun 2016

Accounts Receivable, Credit Management & B2B Collections, Microsoft Office

MS Windows, MS Excel and Outlook, Epicor P21, MS Excel

Collections for Accounting Principals(Granicus, Inc) Dec 2015 to Dec 2015

MS Windows, MS Excel, Google Docs, NetSuite,, Virtual 8x8, Collections and Post Cash includes Wire & EFT transactions. Credit Cards, and Lockbox

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