Management

WENDY GULLEDGE

CONTACT

addd34@r.postjobfree.com

843-***-****

***** ******** ** *******, **, 23487

EDUCATION

CATAWBA COLLEGE

Salisbury, NC

B.S. Business Management (May 2001)

ADDITIONAL

SKILLS

Operations Management

Strategic Planning

Budget, Profit and Loss Management

Organizing and Coordinating

Communications

Directing and Oversight

Guest Services

Payroll and Payment

Cash Handling

Food, Beverage and Retail

Building Maintenance and Upkeep

TECHNOLOGY AND PROGRAMS

Microsoft Office Suite

Cinema Solutions

Xenosoft

Service Channel

Talent Reef

SAP Concur

POS Systems

LICENSES AND

CERTIFICATIONS

SERV Safe Food Manager Certification

Online Aerial Operator Training

CAREER OBJECTIVE

Hard-working professional with 22+ years of experience and a proven knowledge of business operations, budget administration and food and beverage operations in a fast-paced environment. My successes are based on a find solutions attitude, exceptional attention-to-details and a genuine desire to promote company-wide success. I am aiming to leverage my skills to successfully fill the Management role at your company.

PROFESSIONAL EXPERIENCE

GENERAL MANAGER

Cinemark Theatres Inc, Chesapeake, VA / Aug 2009 – Mar 2020

Effectively and efficiently manage and control all day to day operations of a 12-screen movie theatre complex. Annual building attendance 397,000+ guest and 1.75 million in profits.

Ensures that all areas of the theatre are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs. Implement corrective actions for all theatre deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints.

Control costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality of preparation. Food and Beverage department annual increase of 3.33%

Develop and implement a staffing plan and schedule which will ensure success in the areas of optimum guest service and payroll expense management

Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality

Strong organizational skills with demonstrated attention to detail. Committed to quality with a low tolerance for accepting good enough. Ability to work independently and within a team environment, while simultaneously meeting specific deadlines.

THEATRE MANAGER

Cinemark Theatres Inc, Myrtle Beach, SC / Jul 2007 – Aug 2009

Supported the General Manager decisions and implementing day to day operations for a 14-screen movie theatre complex. Assist GM with hiring, orientation, training and associate development.

Complete movie schedules, weekly concession inventories, employee and manager schedules.

Proficient in payroll processing, time keeping records, back office and audit process. Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations.

Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting, bulb changes and maintenance.

Maintain facilities that are clean, safe and in good repair.

ASSISTANT MANAGER PRICING PRODUCTION

Sears, Roebuck and Co., Myrtle Beach, SC / Aug 2005 – Aug 2007

Handled price changes and signage for all retail merchandise on the floor and assisted sales floor.

Created planograms, adding and removal of products on the floor and stock rooms.

GENERAL MANAGER

Cinemark Theatres Inc, Salisbury, NC / Apr 2001 – Aug 2005

Handled all day to day operations of a 14-screen movie theatre complex by enforcing company guidelines and requirements. Operational Budget, Food and Beverage Department, Guest Services, Cash Handling, Employee Relations, Weekly Payroll, Scheduling, Building Upkeep and Maintenance.

ASSISTANT MANAGER

Cinemark Theatres Inc, Salisbury, NC / May 1998 – Apr 2001

Assistant Manager for 14-screen movie theatre complex. Assist the General Manager in day to day building operations.

REFERENCES

References available upon request

Contact this candidate