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Sales Manager

Location:
New Delhi, Delhi, India
Posted:
May 23, 2020

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Resume:

JATIN ARORA

Contact: +91-999******* ~ E-Mail: addd0r@r.postjobfree.com

Seeking Managerial assignments in Operations’ Management involving MIS Reporting / Process & Team Management with a growth oriented organization preferably in the Real Estate Sector.

PROFESSIONAL SNAPSHOT

A competent professional with over 8+ years of experience and currently associated with Satya Developers Ltd. as Deputy Manager Customer Relation Department.

Proficient in analyzing the current and projected value of trends to support informed decision making.

In depth knowledge on preparing reports for company Top Management (Customer Indexes) and maintaining the same for future reference.

Enterprising leader who has effectively contributed to enhancing organizational processes through initiatives geared towards lowering risk, heightening productivity & improving internal controls.

Proven abilities in analyzing and interpreting unique problems, with a combination of training experience and logical thinking to get the right solutions.

A team player par excellence possessing good communication and interpersonal skills with the ability to work under pressures and deadlines.

Excellent Interpersonal Communication & organizational Skills with proven abilities in customer relationship management.

SKILL SET

Operations’ Management Reports and Documentation MIS / Data Compilation

Quality & Compliance Team Management People Management

Meetings and Reviews Liaising and Coordination Process Management

CAREER CONTOUR

Since Aug 18 To till Date with Satya Developers

Department: Real Estate.

Since Aug’18: Customer Relation Department – Deputy Manager

Key Deliverables:

ðBuilding Healthy relation with the customers by resolving their queries through meetings, emails & calls to get repeated business & references.

ðHandling Buy Back & Assured Return Cases.

ðMaintaining records of customers in Pinga, ePages, 4QT,Farvision & Oracle ERP.

ðInter departmental co-ordination with site legal, sales & marketing, finance.

ðTeam leading and motivating for better results and time to time review to increase productivity.

ðManaging customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

ðHandling queries of walk in clients, handling existing brokers network acquire new broker base, project planning and promotion, customer relationship and services, handling various corporate, analyze customer on basis of needs (commercial and residential).

ðEvents handling on various location, new project planning, strategies implementation and control, also handling recovery of balance payment management, pre-launch project strategies (marketing and advertising), post sales management.

ðCoordination with Sales Dept. regarding updated information related to Inventory/ price list/Payment plans etc

ðMaintaining and publishing timely & accurate MIS, conversion reports and data dashboards.

ðStrict Adherence towards process compliance as per company Policies.

Since Jul’15 To Aug-18 with Omaxe LTD.

Department: Real Estate.

Since July’15: Customer Relation Department – Assistant Manager

Key Deliverables:

ðPrepare daily updates in excel for Booking Login.

ðWorking on ERP (Microsoft Oracle).

ðIssue credit note, welcome letter, BBA,MOU & Demand letter

ðAssisting after sales services for real estate business like grievance redressal, documentation, agreements, stage-wise/timely payment demand generation, receipts, circulating the possession account details, etc

ðPrepare the payment deposit report and follow-up for the payment from Customer

ðIssue billing instruction to billing department.

ðCalculate incentives for all sales employees.

ðManaging the collections and operational process with respect to collection and banking of the Cheques

ðCreating stock update reports.

ðAssign the Targets to Distributor and Dealer, discussion with HOD.

ðMonthly booking MIS reports updates on excel

ðMonthly collections MIS reports update on excel

ðMaintaining and publishing timely & accurate MIS, conversion reports and data dashboards.

ðStrict Adherence towards process compliance as per company Policies.

Since July’14 To July-2015 with Raheja Developers LTD.

Department: Real Estate.

Since July’14: Customer Relation Department. Sr. Backend Executive

Key Deliverables:-

ðPrepare daily updates in excel for Booking Login.

ðWorking on ERP (Microsoft Far vision).

ðIssue billing instruction to billing department.

ðCalculate incentives for all sales employees.

ðManaging the collections and operational process with respect to collection and banking of the Cheques

ðCoordination with Distributor, Dealers and Manpower.

ðPrepare the payment deposit report and follow-up for the payment from distributors

ðCreating stock update reports.

ðAssign the Targets to Distributor and Dealer, discussion with HOD.

ðIssue credit note, welcome letter, BBA,MOU & Demand letter

ðAssisting after sales services for real estate business like grievance redressal, documentation, agreements, stage-wise/timely payment demand generation, receipts, circulating the possession account details, etc

ðMonthly booking MIS reports updates on excel

ðMonthly collections MIS reports update on excel

ðMonthly branch Expenses MIS reports updates.

ðMaintaining and publishing timely & accurate MIS, conversion reports and data dashboards.

ðStrict Adherence towards process compliance as per company Policies.

Since June’12 To July-2014 with Earth Infrastructure PVT LTD, Noida

Department: Real Estate.

Since June’12: Sr. Customer Relation Executive.

Key Deliverables:-

ðWith Works closely with account and it’s vendors to support the implementation of marketing and advertising strategies, the organizational goal of promoting and developing the after sales business, and more specifically, customer retention, parts and accessory sale

ðSkillfully handling Real Estate Customer Queries for Gurgaon & Noida Region of residential and commercial property.

ðAssisting after sales services for real estate business like grievance redressal, documentation, agreements, stage-wise/timely payment demand generation, receipts, circulating the possession account details, etc.

ðOrganize departmental schedules, track dealer contacts, and report on coverage and frequency. Track agendas, contact report submission, and contact report follow-ups.

ðMaintaining and publishing timely & accurate MIS, conversion reports and data dashboards.

ðPrepared daily reports like pending collection, sales target/Achievement in excel format using different formulas.

ðIssue credit note, welcome letter, BBA,MOU & Demand letter

ðMonthly booking MIS reports updates on excel

ðMonthely collections MIS reports update on excel.

ðMonthely branch Expenses MIS reports updates

ðMaintaining CRM (Earth Software) with clients for Sales team

Since July’10 To June-2012 To with NetAmbit Homewise, Noida

Department: Real Estate.

Since Feb’11: Sr. Backend Executive.

Key Deliverables:-

ðSkillfully handling Real Estate Telesales Process for Gurgaon & Noida Region of residential and commercial property with underwritten projects.

ðLiaising with property consultants & advisors for distribution of generated leads by Tele-calling Team till closures.

ðAssisting after sales services for real estate business like grievance redressal, documentation, agreements, stage-wise/timely payment demand generation, receipts, circulating the possession account details, etc.

ðMaintaining and publishing timely & accurate MIS, conversion reports and data dashboards.

ðEnsuring adherence to documented Process & procedures to ensure controlled Quality & compliance in Tele-calling.

ðSharing business and functional imperatives through daily team meetings with team members.

ðMaintaining CRM (Mslam- Decimal) with clients for Sales team.

ðFacilitating proper follow up of appointments.

ðSharing business and functional imperatives through daily team meetings with team members.

ðCoordinating with Marketing, Training Admin & HR department to resolve team’s day to day issues to facilitate team Satisfaction.

ðEnsuring timely Training for telesales team to enhance their new Projects knowledge and services.

ðHandling complaints & queries of clients and provide satisfactory resolutions in the given TAT.

Department: General Insurance & Life Insurance Department (Lapsation).

July’10- Feb’11: Coordinator.

Key Deliverables:-

ðFacilitated continuous communication with the members of the sales team for achieving monthly product sale targets.

ðHandled the inquiries from existing and new clients and provided details about the products offered by them over the phone or via e-mails.

ðPrepared monthly sales reports and submitted the same to the Senior Level Management.

ðPossessed knowledge about the company's products, the situation in the market, and demand for the products in order to organize seminars and presentations to explain key points to the sales team.

ðMaintained database of sales met, planned strategies for sales enhancement with the help of Top Marketing Professionals.

EDUCATIONAL CREDENTIALS

2014 B.Com from Shobhit University.

2009 12th from New Delhi, CBSE.

2007 10th from New Delhi, CBSE.

IT FORTE

Well versed with MS Office (Word, Advance Excel, Power Point), and Internet Applications.

PERSONAL SNIPPETS

Date of Birth : 8th September 1989.

Permanent Address: C-110 Karam Pura, New Delhi- 110015

Linguistic Skills : English & Hindi.



Contact this candidate