Kobzar Valeriia

Personal Information

Address: Hamdan street, Abu Dhabi

Telephone: mobile: +38-097-***-****

mobile: +971-**-*******

Email: addcws@r.postjobfree.com

Date of Birth: 18th November 1996

Nationality: Ukrainian

Marital status: single

Objective

I am seeking a competitive and challenging environment where I can use my ability to communicate with people and take advantage of my knowledge of English.

Education

Sumy State University, department of foreign languages, Bachelor’s degree in Translation (2014-2016).

Work Experience

Bedashing Beauty lounge,

29.12.2019-present

UAE, Abu Dhabi

Receptionist

●Booking and confirming appointments via phone and email

●Processing transactions (cash and credit cards) and issuing receipts

●Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards

●Manage our call cente

●Up sell products

Emirate Palace hotel, Hakkasan restaurant, 06.12.2017 – 16.10.2019

UAE, Abu Dhabi

Receptionist, Secretary

Making bookings by phone, email, web site

Greeting and escorting the guest to the table

Maintains security by following procedures, monitoring logbook

Completing daily reports

Receive and record guests reservations and assign tables

Sell Services and Product

Ensure menu & F&B programme file is up to date

Maintain financial statements and records

Perform any other duties as assigned by Management

Senses Restaurant, 15.06.2016 – 25.08.2017

Netherlands, Amsterdam

Receptionist

Draw up client bookings for tables and ensure that tables are set before clients arrival

Manage the front desk by receiving incoming calls, greeting and attending to customers

Keep records of guests who visit the restaurant

Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

Check restaurant’s emails and respond to them accordingly

Viva Olive restaurant, 01.06.2015 – 30.05.2016

Ukraine, Sumy

Hostess

Welcoming and greet guests as they arrive

Estimate wait times for guests

Monitor guest waiting list

Provide a menu for customers and explain the specials

Escort guests to their seats

Personal qualities

Broad-minded

Dependable

Versatile

Friendly

Sociability

Honesty

Special skills

Native Ukrainian, Russian

Upper Intermediate English

Computer literacy ( Microsoft office, Outlook Express, Excel, Power Point)

Hobbies: foreign languages, sport (fitness, swimming)

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