JACK RICHMOND

Hawthorne, CA *****

Cell: 310-***-****

addcoi@r.postjobfree.com

Technical Project Management

Synopsis

Experience:

Extensive experience in the telecommunications field (including military)

Wire line (LAN and WAN)

Wireless (Wifi, Macro, DAS)

Voice over IP

Leadership

Circuit design and delivery project teams

Field maintenance and implementation teams

Telecommunications center management

Client Relations:

Coordinating and resolving technical and circuit delivery project issues with clients, vendors, and internal teams

Issue negotiation skills

Focus:

Circuit delivery management

Provisioning/implementation of deployment plans/processes and post-install operational support.

(Recent) Training

Project Management Professional

Fiber Optics

Security Surveillance and Alarm planning and implementation

Audio and Video Systems planning and implementation

Knowledge base

Telecom Project management

Telecom circuit provisioning, installation and maintenance

Troubleshooting technological issues

Voice over IP

Fiber and copper ISP/OSP design, ODN implementation and inspecting

RF/Wireless implementation and integration

Low voltage planning, implementation and inspecting

Service delivery process development

Business writing / reporting

Microsoft Suite

Education

College: Business Administration University of Utah

Certification: Project Management Professional Cal State Dominguez Hills

Certification: Fiber Optics Association (FOA) RWM Fiber Optics

CFOT Certified Fiber Optic Technician

CFOS/C Certified Fiber Optic Connectors

CFOS/S Certified Fiber Optic Troubleshooting

Certification: Security, Surveillance & Alarm RWM Fiber Optics

Certification: Audio and Video Systems RWM Fiber Optics

Project management:

Eight years of successful project management of wired, wireless, outside (buried) plant and VOIP deployments.

Worked 19 years at MCI Worldcom deploying wired circuits of high visibility clients

Revamped milestone service delivery systems for two telecom providers.

Served as a project manager in the following environments:

Establishment of MCI’s PMO organization

Project management for a start-up small business Airespring)

Wireless network roll-out (implementation, integration and inspecting) (AT&T DAS)

VOIP system provider (PCS Telecom)

Military ISP/OSP fiber / trenching roll-out (Camp Pendleton)

Outside plant construction and ODN inspection for a cable provider

Federal Government Clearance (inactive)

Top Secret Code word (National Security Agency, Fort Meade, MD)

Secret (Camp Pendleton Marine Corps Base)

Secret (Federal Aviation Administration)

Professional Certifications Training Hiatus 09/2017 - 08/2018

Cal State Dominguez Hills - Project Management Professional

RWM Fiber Optics - Fiber Optic Specialist (ODN)

RWM Fiber Optics - Fiber Optic Broadband Technician

RWM Fiber Optics - Fiber Optic Technician

RWM Fiber Optics - Security, Alarms and Alarms

RWM Fiber Optics - Audio/Video

Professional Experience

Riverstreamz

Network Operations Center Engineer March 2020-April 2020

Responsibilities

(Three-week contract) Implemented and monitored the Netcloud/ePulse network during the mock and actual election cycle

• Resolved routers’ multiple-wireless carriers’ issues.

• Field calls from deployment engineers to validate router setup and configuration

• Field escalation calls from Tier 0 / Tier 1 support, and E-CSOC

• Provide Tier 2 triage for network events.

• Dispatch Break/Fix resources as necessary to remediate network events onsite at the affected voting center.

• Field calls from the Break/Fix field engineer and work to push configuration out to replacement routers as needed

Richmond Construction

Owner 09/2017-4/2020

Rehab and new construction projects for condos, apartments and homes.

3iPeople (at Foothill Ranch, CA)

Outside Plant (OSP) Fiber Project Manager 05/2016 – 09/2017

Responsibilities:

(Contract Job) At Cox Communications, plan, design, coordinate and inspect new builds (greenfield), rebuild (brownfield) and upgrade construction projects by ordering, implementing buried plant fiber optic circuits. Perform optical distribution network (ODN) field engineering, create efficient route designs and estimates costs. Allocate and activate ODN fiber when applicable. Plans network splicing for coax and ODN fiber optic networks. Obtain access and right-of-way agreements where applicable. Coordinate permitting and pole applications, joint-trenching, and make-ready for utility poles. Repair and inspect buried plant Hybrid Fiber Coax (HFC) networks and ensure backbone is available for launch or deployment of products.

Perform ODN field engineering of proposed projects and ensures alternative routing to deliver the most cost effective design for construction. Coordinate all customer implementation buried plant activities including site walks, node placements and subcontract labor. Coordinate contractor work, coordinate and/or obtain permits, access, or ROW agreements where applicable, distributes design prints and other necessary working documents. Negotiate and approve design or construction changes. Research and review plans, gathers necessary data and listing material requirements for project. Coordinate with public works personnel, developers, commercial customers, building owners, and utilities on joint trench projects. Maintain work flow databases and updates schedules. Participate in managing and estimating cost forecasts, material planning, and capital/expense budgets. Estimate construction costs, prepare budgets, and track expenses.

Short contracting jobs 06/2014 - 04/2016

VERIGENT - Field audit of Verizon macro cell sites across Los Angeles County

ABLE CABLE - WiFi installation across the entire NBC Universal Studios campus in Universal City, CA

Connectivity Wireless

TEMPORARY DAS CONSTRUCTION MANAGER 01/2014 – 05/2014

Responsibilities:

(Contract Job) Inside Plant (ISP) of single mode fiber optic cabling installation. Manage all aspects of construction of iDAS projects including on-site management including coordination of installation subcontractors, hardware, OEM installers and customer representatives. Ensured all assigned projects are completed according to mutually agreed upon timeline and budget. Inspected all work to ensure accordance with company policies and procedures.

Keywords: Implementation and integration, coax PIM testing, fiber fusion, Corning fiber circuits, floor plans, head-end, splitters and antenna equipment, just-in-time equipment delivery, inspection.

CHC Consulting (at AT&T Lightwave Group) - Alhambra, CA

OSP ENGINEERING PROJECT MANAGER 03/2013 – 08/2013

Responsibilities:

(Contract Job) (OSP) Contracted by AT&T to project manage the delivery of multiple, concurrent outside buried plant (OSP) work assignments for the Los Angeles market. These assignments required a solid understanding of outside plant Optical Distribution Networks (ODN) circuit design, transmission and distribution procedures, cable placement and splicing practices and cable protection. Interpreted data based on design intent by applying ODN engineering design standards to underground and aerial pole line cable plant. Resolved anticipated construction problems through drawings. Executed work orders for outside plant facilities while meeting quality, time and budget constraints. Responsible for coordinating work with CAD design engineers, substructure engineers, network planners and quality control department for delivering fiber and copper facilities. Inspected and validated field audits of existing outside buried plant activities. Worked with designers and drafters to devise optimal infrastructure solutions.

Keywords: (OSP) right of way (ROW), easements, ground beds, poles, traffic control plans, trenching, conduits, on-demand purchase orders, job assignments, circuit order escalations, Thomas Guide.

Avion Systems (at AT&T Antenna Systems Group (ASG)) – Cerritos, CA

TELECOM PROJECT MANAGER 02/2011 – 04/2012

Responsibilities:

Contracted by AT&T to manage the delivery of 3G (UMTS) and 4G (LTE) distributed antenna systems (DAS) for the Los Angeles market. Serve as the single point of contact to oversee the implementation and integration of iDAS projects.

Push the resolution of roadblock issues in the following project stages:

Contract negotiation

Pre-construction

Construction and Engineering

RF Engineering

On air activation

(Contract Job) (OSP and ISP) Provided weekly project status reports and performance data to C- and director level management and stakeholders via QuickBase, Excel and Power Point. Developed and presented status reports on project time lines, issues, jeopardy’s, etc. Identified hooks into external and internal organizations to define project scope, developed project schedules, coordinated critical path dependencies, managed and tracked project expenditures, tracked and drove issues and jeopardy’s to resolution. Monitored status of individual sub-components to develop and communicate single view of project. Established sub-team hierarchy as required to coordinate and close issues. Used project management tools to ensure project is delivered as planned. Managed new site builds (NSB) with LTE equipment. Managed site upgrades including swapping out UMTS transport equipment for LTE. Perform final inspections for form and function per company standards.

Keywords: Circuit and equipment implementation and integration, PIM, fiber fusion, Corning fiber, floor plans, head-end, splitters and antenna equipment, just-in-time equipment delivery, Ericsson, Ethernet deployment, CASPR, Quick Base (a project management milestone / provisioning tool used by AT&T - which is similar to Granite.)

Good People (at Camp Pendleton Marine Corps Base) San Diego, CA

TELECOM CONSTRUCTION PROJECT MANAGER 07/2009 – 06/2010

Responsibilities:

(Contract Job) (OSP and ISP) Contracted to Camp Pendleton Marine Corps Base to manage the delivery of thirty-two miles of multiple buried plant Optical Distribution Network (ODN) fiber and copper OSP/ISP circuitry within large telecommunication / engineering projects:

Served as single-point of contact: established, maintaining and managing expectations of customer, sub-contractor and joint venture partner within federally mandated ISP/OSP (underground) guidelines.

Resolved circuit delivery issues, managed resources, interfaced with client representatives.

Managed internal customer relationships, set up business processes and procured network equipment.

Managed budget discussions and roll-out plans.

Provided project status reports and performance data to management and stakeholders via MS Project.

Validated engineering documentation and implemented new switches, collocations, transport facilities and related equipment.

Perform final inspection for buried plant quality control per DOD standards.

Supplemental projects:

Performed audit of base-wide WAN and LAN networks.

Installed Ethernet 100/1000 switch and subordinate 10/100 switches using single mode and multimode fiber optics.

Replaced old class 5 telephone poles with new class 4s across the base using GIS database.

Installed trial DAS.

Created project milestones for Cisco VOIP system installations.

Tools: Peoplesoft, MS Suite including MS Project and Visio, Henkels & McCoy

Keywords: planner, fiber and copper circuit delivery, contractor management, OSP/ISP base wide audit, Henkels & McCoy construction contractor, OSP fiber optics cables (single and multimode), copper, trenching, manhole / vault, splice case, TIA/EIA 568, ISP Cat 3, Cat 5E, Cat 6, telecommunications equipment room, hardware installation, WAN and LAN ISP IDF and MDF wiring closet, cross connects, patch panel, SCADA, WLAN, Ethernet switch, IEEE 802.3, wireless access point, micro cell, 802.11g, 802.11n, UPS, NIC, DOD secret clearance.

Harris Corporation - Melbourne, FL

WESTERN REGIONAL OPERATIONS MANAGER 03/2008 – 10/2008

Responsibilities:

Managed WAN telecommunications maintenance and new circuit installations to meet or exceed SLAs.

Managed 59 field personnel located throughout the western United States.

Developed policies and procedures for installing, troubleshooting and maintaining equipment.

Worked with members of FAA and Harris IS staff to ensure telecommunications solutions met client's needs.

Traveled the western U.S. to FAA field offices for SLA reviews.

Oversaw vehicle use, test gear distribution, and training.

Wrote performance reviews and performed oversight on time sheets.

Kept the program operation within pre-established budget

Provided staff to FEMA call centers during national disasters.

Tools: Peoplesoft, MS Suite including MS Project and Visio

Keywords: Field personnel management, project management, service delivery, circuit and VOIP maintenance, installation / implementation, trouble tickets, dispatch, mean time to repair (MTTR), expense control, DOD secret clearance.

PCS Telcom - West Los Angeles, CA

TELECOM PROJECT MANAGER 04/2007 – 03/2008

Managed delivery of inside plant (ISP) VOIP roll outs to jails and prisons across the country

Researched, planned, designed, implementations.

Attended Request for Proposal (RFP) meetings, collaborating with sales team to determine feasibility of providing and servicing the system as mandated by the RFP.

Supervised technicians during on-site preparation and installation.

Implementation of Cisco routers, proprietary VOIP system/phones, ISP and telco circuits.

Ensured VOIP projects were completed on time, within budget and to specification.

Inspected completed job to meet PCS Telcom quality control standards

Tools: MS Project, Excel, PowerPoint, Explorer, VISIO.

Keywords: VOIP, RFP, RFI, RFQ, contractual agreements, circuit delivery, work breakdown structure, (WBS), procurement, bill of materials (BOM).

Vinjay Communications (at Cricket Communications) – San Diego, CA

WIRELESS PROJECT MANAGER 03/2006 – 01/2007

(Contract Job) Contracted to Cricket Communications to implement and integrate new Nortel CDMA wireless switch (MSO) network to bring up 323 wireless Base Transceiver Station (BTS) sites:

Researched, designed, ordered, tested and implemented telco OC-12, DS3, DS1 to support new network build.

Set up standard operations procedures (SOP) for the network operations team to troubleshoot, escalate and resolve network trouble and performance issues.

Worked with RF engineering to ensure the best possible network performance.

Performed quality control / inspections of network circuitry for cell site activations.

Installed Gigabit Ethernet switch to inside plant (ISP) AT&T fiber ring and maintained port assignments.

Tools: Implementation and integration, MS Project, Excel, Visio, MS Word, MS Outlook, Alcatel digital cross connect system, network switches, Unix command line interface (CLI).

Generated established weekly progress for executive-level management.

Tools: Metasolv, service delivery, MDU, SFU, MS suite including MS Project and MS Visio.

Cox Communications - San Diego, CA

TELECOM PROJECT MANAGER 08/2005 – 03/2006

(Contract Job) Contracted to San Diego Cox Business Systems and reported directly to the Vice President of Sales:

Specifically hired to develop and document standards for improving service delivery processes by extensively modifying the order tracking / provisioning system (strongly similar to AT&T’s Granite) by working with client’s SMEs.

Improved technical delivery processes specifically for multiple dwelling units (MDUs) and single family units (SFUs).

Generated established weekly progress for executive-level management.

Tools: Metasolv, service delivery, MDU, SFU, MS suite including MS Project and MS Visio.

Airespring - Van Nuys, CA

TELECOM PROJECT MANAGER 08/2004 – 08/2005

Reported directly to the Vice President of Operations to produce 308% company growth in ten months.

Managed WAN delivery service team (sales engineers, order trackers, and network implementation engineers, billing specialists, and trouble ticket administrators) in selling QWEST and Global Crossing T1 and DS3 voice, data, and internet circuits.

Developed, documented, and communicated standards to improve circuit delivery and maintenance processes.

Performed customer network oversight by troubleshooting and resolving complex network problems to ensure minimal disruption of customers’ critical applications. Inspected final circuit implementation for accuracy and completion.

Coordinated network implementation and team interactions with customers and vendors for installation and repair of routers, switches, PBX, predictive dialers and other associated equipment hardware and software.

Performed customer-facing client service manager role.

Generated established periodic reports for upper management and customer base.

Project managed software programmers and vendors in revamping a billing system using Application Program Interface (API) and entity relationships (ER).

Tools: MS Suite including MS Project and MS Visio.

Keywords: Network design, circuit delivery, circuit provisioning, help desk, billing dispute resolution, business start up processes.

Verizon Wireless – West Valley, UT

CUSTOMER SERVICE REPRESENTATIVE 05/2003 – 08/2003

Served as a member of a large customer service group, handling calls for billing, features, signing up new customers, etc.

Left job upon moving to California.

TECHNICAL SUPPORT MANAGER (POST SALES ENGINEER) 03/2000 - 03/2003

Managed face-to-face customer relationships for retention and possible up-selling.

Available to customer 24X7 to serve as the escalation manager for highly priority trouble tickets.

Acts as the customer advocate meeting service level agreement (SLA).

Sustained the availability of data and voice networks (including virtual call centers) at 99.94% for multiple global and national customers.

Produced network performance reports for monthly review with customers.

Managed customer notification of network grooming activities.

Keywords: Post mortem, escalations, troubleshooting, Cisco routers, OC-X, T3, T1, Fractional T1, DS0, frame relay, ISDN PR, CLEC, ILEC, PTTs (international "LECs").

SALES ENGINEER 02/2000 - 03/2003

Served as the technical resource for the Salt Lake City sales team for all WAN voice and data services sold by MCI WorldCom.

Managed the service delivery and post-sale installations projects and the ongoing maintenance/and performance of the customer’s networks.

Responsible for projects in excess of $500K revenue per month.

Sold Services: Call Center services, Audio/Video Conferencing and Messaging, dedicated, DS3-OC3 trunks, IP VPN (frame, ATM, IP, and dial), Managed services (network surveillance).

Sold Circuits: OC-12, OC-3, T3, T1, Fraction T1, DS0

Keywords: Pre-sales support, subject matter expert (SME), consultant, service delivery, escalations, troubleshooting, post mortem, Cisco routers, OC-48, OC-12, OC-3, T3, T1, Fraction T1, DS0, frame relay, ISDN PR, CLEC, ILEC, PTTs (international "LECs").

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