LYNNE GREEN

*** ******

Liberty Hill, TX. *****

Email- addccp@r.postjobfree.com

Cell phone 512-***-****

OVERVIEW

A highly motivated and enthusiastic individual with an intense desire to contribute to organizational goals and objectives of a company. A resourceful employee recognized for “going the extra mile”, and taking the initiative to always improve personal development and skill level.

PROFESSIONAL EXPERIENCE

MS Windows Peachtree Accounts Payables

MS Word MS PowerPoint Accounts Receivables

MS Excel MS Access Payroll

Ten-key

WORK EXPERIENCE

GM/Alorica

Legal Customer Service 08/2019-Now

Assist customer's with their vehicles and each state Lemon Law. Also work with BBB claims that the customer's have submitted.

CustomerLink LLC

Customer Service Rep. 01/2018-10/2018

Assist customers with their gas accounts, applicance insurance and/or upgrades in coverages. Handle promotional disputes on coverage.

Advantage Sales and Marketing

Event Specialist 03/2015-11/2018

Interact with customers (shoppers) to promote specialty food or products. Advice customers on best deals. Assist store and customers with access of store products.

GE Care Credit Phoenix 06/2010-01/2013

Underwriter/senior customer service representative

Assisted Doctors & their staff with performing charges & refunds on Care Credit Accounts, help setup new accounts, assisted with credit line increases or decreases, handled incoming calls from Doctors or office staff or card holders. Programs used were CMS, Symphony, Surveyor, FDR Genius, and Verid

Bank of America Phoenix 06/2007-01/2010

Senior Customer Service Representative

Worked on setting up new California & Northwest (Washington & Oregon) checking, savings, and CD accounts, research status on new accounts. Programs used were COIN, FMP, BOL, Accurint, Verid, Compass, Cashedge, Payment Gateway, and Info Cubic

Bank of America Phoenix 01/2007-07/2007

Senior Customer Service Representative, Dept. OSSS Biller

Research payments on credit card accounts, made adjustments for the customer after researching. Programs used were TSYS, KANA, COIN, BOSS, BOL, Accurint, Image View

Bank of America Phoenix 12/2005-01/2007

Credit Analysis II, Credit Card Research Dept.

Receives in-bound calls regarding holds on accounts, research status on accounts, process busts offs, credit risk accounts, take over accounts, or fraud accounts, process status letters, worked closely with fraud, customer service, credit dept. Programs used were TSYS, BOL, BOSS, COIN, CRM, OMNI Program from MBNA, Accurint, Fast Data, Image View

Bank of America Phoenix 11/2004-12/2005

Operations Representative, Fraud Status Dept.

Receives in-bound calls from cardholders concerning status of fraud accounts, research & process charges on fraud accounts, process DOC delog, legit charges, financial fees, legit delog adjustments, doc delog reversals, process fraud letters, affidavits, research charges to determine if charges are fraudent or legit, adjust late fees & purchase finance fees. Programs used were TSYS, PEGA, & Image View

Bank of America Phoenix 05/2004-11/2004

Operations Representative, Fraud Setup Dept.

Research & processed new fraud claims, correspondence on fraud claims, handling fraud claim closures. Programs used were TSYS, PEGA, Image View

Adecco Employment Agency Phoenix 10/2003-04/2004

Accounts Receivables Accountant, Bank of America Merchant Services

Handled general ledgers for the department, did the reporting of month ending. Programs used were OSCAR, COIN, PEGA, TSYS, Image View

Republic Western Insurance Company Phoenix 11/2001-10/2003

Jr. Cash Accountant, Accounts Receivables

Processed all premium checks and credit card payments for Safe Store Storage, the Web (Internet Account)Safe Store Storage. Handle all the Auto Insurance Premium payments, commission check refunds to the company, all U-Haul Wire transfers, NSF checks, stop payment checks. Processed check requests for either cancelled policies or refunds, forward on checks to MGA (Managing General Agents)after receiving moneys from the Mortgage Companies. Follow with Journal Entries for all the above transactions. Maintain a running log per month of the MGA checks, a holding account which is waiting for a policy to be setup to be cancelled & returned. Also keep a running log per month of the MGA payments to Republic Western Insurance Company. Process the Reconciliation of the holding account, and the Assign Risk Policies premiums for high risk drivers.

Republic Western Insurance Company Phoenix 2000-2001

Claims Clerk, CPU Dept.

Setup checks for logging, copy checks, researched claims & returned (void) checks for claim numbers. Log checks according to category, emailed void check log sheet to FCO, verify lockbox statement. Back up Receptionist.

EDUCATION

Associate of Applied Science Degree on Accounting

Academy of Business School Phoenix, AZ February 1999, GPA 3.2

Continued Education

Certification Medical Coding

US Institute of Careers, GPA 4.0

Fort Collins, CO Attended 11/2014-Now

VOLUNTEER SERVICES

Stress Management Health Ahead Committee 2011-2013

Volunteering Suicide Sitter at John C. Lincoln Hospital 1995-1996

Volunteer Diet Technician at Bryan’s Extend Care Home 1987-1988

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