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Customer Service Home Health

McKinney, TX
May 20, 2020

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Shenequa Shaw

McKinney, TX *****


To obtain a position in customer service

Authorized to work in the US for any employer

Work Experience

Membership Assistant

Ice Sports Industry

July 2019 to Present

Create memberships and update account information

Data Entry

Take payments for people purchasing new memberships or renewing a membership Assist with some accounting work

Home Health Aide


August 2014 to February 2020

1. Run errands for client

2. Light house cleaning

3. Prep meals

4. Make sure client takes medicine on time

Data entry

ViaTron Systems Inc - Richardson, TX

April 2018 to July 2019

Richardson, TX

Document Preparation/Scanner Apr. 2018 - Current

• Prepare sensitive & confidential legal documents for Collin County

• Scan documents into computer using Kodak scanner

• Data entry for media and other non-document items R.S. Clark & Associates Dallas, TX


Collection Agency

January 2017 to March 2018

on (Ex. Apartments, Appliance Warehouse, Medical City Radiology, Pharmacies, Medical Clinics Of North Texas)

• Documented notes on consumers accounts worked

• Worked 250 accounts a day

Customer Service Rep

IQOR - Richardson, TX

September 2015 to December 2016

• Fast paced inbound calling

• Took orders for pizza hut


Environmental Service Tech I - Dallas, TX

July 2014 to August 2015

• Cleaned and sanitized patients room

• Pulled trash all over hospital

• Dusting/ vacuuming

• Cleaned clinics


Prestonwood Rehabilitation Center - Plano, TX

November 2013 to June 2014

• Cleaned seniors living areas

• Cleaned spa restrooms

• Swept and mopped nurses stations

• Laundry

• Cleaned dining area

• Vacuumed

Cafeteria Worker

Garland Independent School District - Garland, TX

August 2013 to November 2013

• Washed dishes

• Worked salad bar

• Took out trash


Whataburger - Dallas, TX

October 2011 to October 2012

• Customer service

• Inventory

• Received payments thru cash, credit cards, vouchers, and checks

• Stocked dining area

• Took orders in drive-thru and over the front counter Education

High school diploma

North Garland High School

June 2012


• Data Entry (1 year)

• Excel (9 years)

• Typing (1 year)


Customer Service Skills — Completed

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information


Good communication skills

Positive attitude

Teamwork skills

Fast learning, more of hands on learning


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