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Customer Service Representative

Florence, SC
$14 per hour
May 21, 2020

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Dorothy Reynolds

**** *** ******, **********, ** 27405 336-***-****

Hardworking Customer Service Representative with 25 years of experience working with clients. Trained in project and time management with extensive knowledge of retail/fast food and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.



Strong verbal communication

Interpersonal and written communication

Extremely organized

Microsoft Office

Work Experience:

Lead Utility Supervisor, 05/01/2019- Present

Grandover Resorts- Greensboro, NC

Assign and supervise associate duties

Setup and plate up for resort events

Oversee multiple housekeeping duties for kitchen staff

Inventory quality control

Responsible for site recovery after and before events

Department Manager, 10/1996 to 05/2017

Wal-mart Stores Inc. – Greensboro, NC

Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.

Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Answered customer questions regarding merchandise and pricing.

Supervised and directed all merchandise and shipment processing.

Followed merchandising guidelines to present visually appealing displays.

Kept Men and Boys areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

Cashier Customer Service, 08/1987 to 06/1992

Hardees Food Systems Inc. – Richlands, NC

Maintained a friendly and customer-focused shopping platform.

Worked closely with a wide range of customers, asked questions, collected information and assessed needs. Operated POS system to itemize and complete an average of 50 customer purchases per day .Worked with the management team to implement the proper division of responsibilities.


Medical Assisting, 1995

Pontiac Business Institute - Flint, MI

Continuing education in Medical field.

Dean's List Fall/Winter/Spring 1994-95.

Graduated with 3.75 GPA

Diploma: 1987

Richlands High School - Richlands, NC

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