Hardworking Customer Service Representative with 25 years of experience working with clients. Trained in project and time management with extensive knowledge of retail/fast food and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Strong verbal communication
Interpersonal and written communication
Lead Utility Supervisor, 05/01/2019- Present
Grandover Resorts- Greensboro, NC
Assign and supervise associate duties
Setup and plate up for resort events
Oversee multiple housekeeping duties for kitchen staff
Inventory quality control
Responsible for site recovery after and before events
Department Manager, 10/1996 to 05/2017
Wal-mart Stores Inc. – Greensboro, NC
Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Answered customer questions regarding merchandise and pricing.
Supervised and directed all merchandise and shipment processing.
Followed merchandising guidelines to present visually appealing displays.
Kept Men and Boys areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Cashier Customer Service, 08/1987 to 06/1992
Hardees Food Systems Inc. – Richlands, NC
Maintained a friendly and customer-focused shopping platform.
Worked closely with a wide range of customers, asked questions, collected information and assessed needs. Operated POS system to itemize and complete an average of 50 customer purchases per day .Worked with the management team to implement the proper division of responsibilities.
Medical Assisting, 1995
Pontiac Business Institute - Flint, MI
Continuing education in Medical field.
Dean's List Fall/Winter/Spring 1994-95.
Graduated with 3.75 GPA
Richlands High School - Richlands, NC